Tata Sky - Contact Details

by Sonu

I was very upset that I could not escalate a problem beyond the typical call center exec at Tatasky. After a lot of surfing, and screaming, have got three numbers to help others in doing so.

Tatasky is literally hiding behind their call center. You will not find any official numbers or email ids of managers on their website, neither on the Tata website, which by the way, lists email ids of managers in other Tata companies. Tata sky is 'silent' on this.

Bombay Dyeing Compound, Worli, Mumbai
Tel: 66133528/ 66669607/66658282

These numbers are untested, but worth trying.

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Jul 23, 2019
Rating

TATA SKY BIG BOSSES PLEASE HELP! NEW
by: Anonymous

Dear Mr Jain / current Nodal officer,

I have been a Tata Sky customer since 11 FEBRUARY 2007 and have always had infallible faith in the name TATA.

However, with much regret I have to inform you that today your Helpline nominated service personnel refused to change a broken LNB only because it was a DUO and that my second connection is , at this current point of time, deactivated due to temporary requirement reduction. He insisted that I should get my Second connection ACTIVATED after which he will put a new Duo LNB and after which I will have a choice of de-activating the same!

I went through all the Tata Sky website and failed to see anywhere such a black provision in rules.
Therefore, I am pained to believe that you have lost all control over these petty service persons or over their bosses who could be Tatasky Franchisees.

As far as his demeanor is concerned, technicians like him need to be given presentable clothes and training in dealing with customers, who may be highly qualified and diligent tax payers.

This is just a feedback, as I assume that being a senior offcer, you may not be having time to go through such petty matters of a Company made so great by the likes of Rattan Tata etc., who, I know personally worked bloody hard to reach the top.

Thanking you for going through this,

May 04, 2019
Rating

TATASKY NEW
by: S B NAGESWARARAO

MY NAME IS S B NAGESWARARAO. TATASKY USER ID 1126390440. SINCE TWO MONTHS WE ARE FACING PROBLEM WITH TATASKY. ON COMPLAINT THEY CHANGED SETTOP BOXONCE. AS THE PROBLEM WAS NOT RECTIFIED THEY CHAGED TATACARD. STILL PROBLEM NOT RECTIFIED. WITHOUT CONSULTING US THE WORK ORDER CLOSED. REPEATING REMAINDERS AND MAIL TO TATASKY THERE IS NO RESPONCE. WE BELEAVE THEY HAVWE NO PROPER TECNITIONS. TIME TO TIME THEY ARE DEBITING EXPENCES FROM MY ACCOUNT. WE RESPECT TATA BRAND., BUT THE REDUCLUNESS OF A BRANCH OF TATA TREE THE TOTAL IMAGE MAY GO OFF. IF I STOP SERVICE WITH TATASKY THERE IS NO LOSS FOR THEM AS ONE CONNECTION MAY BE A DROP OF WATER IN THE OCEAN. IF A SURVEY WAS CONDECTED FOR TATASKY MY RATING WILL BE FROM MY SIDE, IF I PUT A WORD BELOW WORST OR BELOW POOR, THE WORDS POOR AND WORST WILL FEEL HAPPY.

Apr 01, 2019
Rating

MINIMIZED VALIDITY
by: kabilan

Dear Tata team,

Am facing a problem in my Tata sky dth connection (reduced validity period). through advertisement I reached a Tata sky dealer in chennai.during my first call to the dealer they advised me to get connection for 1500 (HD channels and all Tamil channels ) on 14th March.Due to some technical issues I can't able to connect the TV in my new home so after an week I got connected.from then the customer service from the service provider become very worse (90920 07555 service provider No).I couldn't see HD channels in my TV.i tried calling the service provider but there is no response from the team and after 2 to 3 days I called the exact person named Mr.suman. he told he will do the needful and he told me to do something in my Tata sky app and after 2 days HD channels are viewable.Now 31st March I got a msg that I need to recharge my account which is completely disturbing by good view towards Tata sky.Simply to say is TATA SKY CHANNELS AND RELAY IS TOO GOOD BUT THEY HAVE VERY WORSE CUSTOMER SERVICE. Today too I called the customer at morning Ms.Ramya took the call and she replied that "I will ask suman to call you back" but till now no response from the team and I called them now I can't able to reach them(mobile not reachable).am completely fed up by calling them daily and not responded.Now I registered an complaint to your team and my complaint I'd is 1E3LFFPS and I spoke to Me.denni he told me to recharge for 54.66rs for extending my service for next 3 days.I tried that also but am getting a msg that please enter a valid number from 20 to 30000.I don't know why I need to waste money in this and am not responded.Am recording this very clearly Many many times am being disappointed by your customer service between my short tenure as a customer. I need your support and assistance with triggering or else this will be my last mode of contact as your customer.

Waiting for your response.
Kabilan.v
Customer I'd:130 538 5617
Mobile:8056377711
Complaint no:1E3LFFPS

Mar 24, 2019
Rating

Sony and star plus channel not showing
by: Gaurav

Dear sir/Madam,

I have been using Tata Sky (1186104434)for four years and the Setup Box has changed twice, but since the channel selection option has come, Sony and Star are not able to see any chanel. I want to understand that What is the service of Tata Sky? Even if your call center does not offer any perfect solution, if every year I continue to charge the same without charging the service, how can I get such a network?
Please look in to it.

Sent from my iPhone

Dec 12, 2018
Rating

signal issue after relocation NEW
by: shweta KR

My Name is shweta and i am from bangalore.
Subscription ID: 1265530087
I am fed up talking to customer support executives and registering complaints about my issue. I am writing this mail hoping this may help resolving my issue.
I am facing poor signal issue ( signal strength is 59%) since 2 months. calling tatasky customer support and registering the complaint has become my daily routine since 2 months. I had paid relocation charges to tatasky for the relocation and the technician who came for installation has not properly installed the antenna causing the poor signal. Now tatasky is asking me to pay 300 again to install the antenna properly. Just because tatasky technian doesnt know how install and to check the signal strength after the installation, why should i pay relocation charges twice and i have paid around 900 rupees every month for HD and other channels which i never enjoyed bcoz of poor signal. customer support executive register a new complaint everytime i call about the same issue which is not resolve in the promised time period and close the ticket without my acknowledgement before resolving the issue.every time i have to explain entire story to different executive and they dont even bother to track my complaint history. Custome support executive asked me to cancel the order if i dont want to use their service. I am ready to cancel the order if tatasky is ready to refund my Money which i paid to get new tatasky connection. Local service manager Mr Anil is least bothered to solve the issue. your executive had promised me to arrange technician but technician dont want to solve the issue unless i pay the relocation amount again. We pay for channels and pay for relocation it doesnt mean that tatasky technician can intentionally make mistakes and loot customer like this. i just want answer from tatasky that why should customer pay for technician mistake .if we know technically everything we dont need tatasky for relocation and installtion. Its their responsibility that they check everything after installation. if they are not doing their work then why customer pay for that. I pay around 900 rupees per month and I can ofcourse pay 300 rupee if its my mistake. but i am not going to pay for technician mistake. Please resolve the issue or else take back your set top box and refund my money which i paid tatasky for new connection.

Thanks in advance,
Shweta KR
9611764455

Nov 02, 2018
Rating

service department's number NEW
by: Anonymous

Tata Sky service department can be reached at 022-66133252

Sep 27, 2018
Rating

very poor service NEW
by: Anonymous

Register Mobile Number Tatasky - 7200317753

On Thu, Sep 27, 2018 at 5:14 PM Senthil Kumar wrote:
Switch From Tata Sky To Aitel - Very Poor Service By Tata Sky

Dear Tata Sky Team

Last week i had relocated my tats sky dth attena with tata sky team due to constructions in process in the same building.

Its not properly by observed by your Tata sky person where the wall will come and will affect the signal in future, now one people from tata sky team visited my home yesterday for different issue and told me that signal will get affect shortly if they build the building upto 10 feet in my home in first floor.

It is not properly observed by your person and also not guided me in this matter and you have trained your people as well.

Today i have called your customer care team and informed the same and they are telling it is chargeable again Rs.300 if they relocate the tata sky attena in the same building if the signal get affected in future (10 to 15 days if walls builded)

It is purely tata sky mistake due to lack of training to tata sky team in environmental study in construction area and how relocate and where to relocate the dish

Due to your mistake, again i have pay the money, already i have paid 300 + 250 Materials = Rs.550 /- cost to your team in first visit by last week.

Already i had paid = Rs.550 + Future charges + 300 = Rs.850 - Better will buy aitel dish

This is not acceptable and you have to relocate the same at free of cost, otherwise i will throw your Tata sky and swtich to aitel

Good bye to tata sky

Regards
J.Senthil Kumar
Coimbatore
7200317753/9894202644

May 25, 2018
Rating

Increase in Recharge & unwanted channel..Of other languages NEW
by: Anonymous

Dear Sir,(Tata sky )
I have connection..I have started paying from ₹.285/- for some month, then increased,again
increased to Rs.385/- & now Rs.415/-??..Why ? Continuously increasing & what is benefit to your customer ? hen can give us some more "Bonus Days" or discount on monthly recharge..
Also unwanted channels of other languages stop immediately.Like p pu kahi,udipifeeble

Apr 18, 2018
Rating

DEFECIENCY IN SERVICES & ILLEGAL DISCONNECTION NEW
by: Ms. Renuka Mangtani

Sir

I have been having Tata Sky Consumer ID No. 1154439879 since a very long time. Initially it was working fine. Now with the Common dish for the entire society the same stopped working. As a result I end up paying monthly charges but am unable to avail of the services. My complaint dtd. 2nd March 2018 was registered with Tata Sky and is on record.

Mr. Umesh from your company came and visited on Complaint from Flat No. 301. He went to the terrace and stated that all the boxes were obsolete/worn out and would have to replace the same. On my complaint Mr. Umesh visited on 7th April 2018 and checked and confirmed that services were not provided for March 2018 as the equipment was damaged and new equipment replaced only in April 2018. Mr. Umesh in his telephonic conversation on 15th April 2018 which is on record stated that he has given the feedback to the Call Centre and I should contact them for balance credit for services not provided. This is on record. I contacted the Call Centre which assured of a revert on the matter.

On 9th April 2018 (mistakenly written as 16th April in earlier email) Ms. Kalyani has called and first offered 5 days and later an amount of Rs. 100/- as balance credit for services not provided. I am not asking for charity. On 15th April yesterday a representative called for the non provision of services. This is also on record.

Today Mr. Tehrik called in the morning offering Rs. 100/- as credit and Mr. Vijay called in the afternoon offering Rs. 120/-. Mr. Vijay admitted that services have not been provided for March as equipment was changed only in April. Mr. Vijay has cited that it was the duty of Tata Sky to either restore the services or in the alternative suspend the same. But Tata Sky has neither done both and the system being computerised this has not been done which is their mistake. This is also further on record. I'm simply asking for a credit for the no. of days that services were not provided. This is nothing but deficiency in services.

Again today my Tata Sky services have been suspended

The highest order of customer satisfaction is expected to be accorded by none other than the Global Leader like Tatas who has set exceptional standards. Hoping in anticipation a early remedial action.

Ms. Renuka B. Mangtani

A-605, Shangrila Society, Sqn Harminder Singh Road,

7 Bungalows, Andheri (W) , Mumbai 400049

Cell:-09869438411

Dec 08, 2017
Rating

INSTEAD OF GETTING A LOAN,, I GOT SOMETHING NEW NEW
by: camara lamine

Hi, My name is CAMARA and i just want to share my experience with everyone. I have been hearing about this blank ATM card for a while and i never really paid any interest to it because of my doubts. Until one day i discovered a hacking guy called STEVE, he is really good at what he is doing. Back to the point, I inquired about The Blank ATM Card. If it works or even Exist. They told me Yes and that its a card programmed for random money withdraws without being noticed and can also be used for free online purchases of any kind. This was shocking and i still had my doubts. Then i gave it a try and asked for the card and agreed to their terms and conditions.. Four days later I received my card and tried with the closest ATM machine close to me, to my greatest surprise It worked like magic. I was able to withdraw up to $5000 daily. This was unbelievable and the happiest day of my life. So far i have being able to withdraw up to $48000 without any stress of being caught. there is no ATM MACHINES this BLANK ATM CARD CANNOT penetrate because it have been programmed with various tools and software. it also has a technique that makes it impossible for the CCTV to detect you i don’t know why i am posting this here, i just felt this might help those of us in need of financial stability. blank ATM has really change my life. If you want to contact them, Here is the email address (atmcard0147@gmail.com) And I believe they will also Change your Life.

Nov 01, 2017
Rating

Cheated & Unpleasant Services-1034120939 NEW
by: Anonymous

To Whom so ever it may concern

With disappointment it really very shocking that without intimation your management change my package, since 2008/9 i'm your customer and i have never ever changed my package except 1 or 2 channels hardly. Yesterday night i just desire to watch Star world channel but found it's blocked saying need to subscribe by Rs.30/. Then i queried your customer executive about the same at around 22:50 pm with two person especially one senior Mr Seikh, they replied that sir your package was expired and now it's upgraded to other pakg in which this channels are paid to subscribe. Moment i asked why without my knowledge then they said that sir we never drop/add any channels without customer's permission.So, if this is the case then without any prior intimation why it has happened, it means that your T&C applied only for the bloody customers like us to fool around not applied to you people.

I was very happy using your services and always refer others as well. Also congratulate you all to achieving success which make you to loose your bloody cheap customers like us which doesn't make any difference. So, therefore i'm going to switch over to Airtel very soon.

Thank you for your awful customer oriented response. Also i would say that before doing all this good things don't forget you all are also someones customer and you also can't digest when you get cheated like me and got no respect to being loyal customer cause it really pinch and dishearten.

Thanks & regards
Ashok K
7042712983

Oct 28, 2017
Rating

improper service NEW
by: Subscriber ID 1059223204

I am surprised that Tata Sky doesn't send its technician even once in a year to check whether consumer is getting proper service.

They want money for everything. If you ask that the service is not proper, they will ask for technician visit and for that you will have to pay

Is this after sale service.

Regards
Ajay

Oct 23, 2017
Rating

Wrong commitment and false commercial NEW
by: Gaurav

Hello Sir/ Madam,

Well looking and trusting your commercial, I have referred and also myself booked a new connection at my Sister's place on Oct 21st 2017. I have also sent a text/SMS as mentioned by your executive REFER 9999115838 on Oct 21st at 1:44 PM immediately after the call. Now since new connection is active TATA SKY is refusing to pay referral amount .. what a shame.. have never expected this from a reputed organisation like TATA. Your executive over phone is saying they referred my call and agree that I have given the reference, but still they can't provide the referral amount due to some issue at their end on text/SMS.
Well its not a question of Rs. 300, but it reflects poor image of TATA.

Very disappointed and will never recommend any one to go with TATA from now onwards.

Regards,
Gaurav Bhardwaj
9582851851
Subscriber ID 1229620057

Oct 02, 2017
Rating

Real shameful service commitment -TAT. (Mental tourcher) NEW
by: Anonymous

Hello,
This is serious information in context to Tata Sky services/ Turn around Time (TAT) for resolving issue / commitment done to resolve/ level of customer satisfaction which is nil / Fraud or ill intention to make money (by hook and crook).
My sub ID is 1125094852. My self : OP Kalra (Ex Army)
Either don’t have enough service guys/capacity or have enough complaints that present service team not able to handle For eg. I reported this on 1st October and activated my account as per your customer care /help line tele caller. She assured that this will be fixed today itself. But no response till now, which is 30 hours approximately.
Pl note: I recharged my account and amount for daily usage has been deducted without any services given to customer. Pl note the money which you guys have deducted is very very hard earned money. I served Indian Army for 20 years & now surviving on pension. Paid that money to Tata sky with the believe that same tele caller is saying truth that my services will be activated soon. This reflects clear ill intension. I don’t understand what sort of training you guys provide to them. If foundation is such ill, imagine the future.
Pl go through the account details, I stopped my services as my home was under construction, thus I did not recharged my account for las couple of months. During that time I must have received more than 500 calls from your end that kindly recharge your account and put the same on hold. Is’n’did funny Once I recharged it, nobody addressed the issue which I have reported. This reflects a different strategy to earn money by hook and crook…give damn to customer.
I could arrange your manager number (manager for this region) Mr. Rajesh -07503448706, Mention below discussion details with him:
I called him at 2:51 PM on 2nd October : He said he is busy and will call back in 5 minutes. But he did not call back.
I called him again on 3:16 PM on 2nd October : He assured before 4 PM you will get the technician to resolve this issue. But it did not happen.
I called him @ 4:33 PM he did not answered the call.
If Manager or Leaders are like this, imagine the team under him, how he is grooming them or how they are getting developed. Breach of trust, miss commitment, ill intension to not to serve customer as money lying in his tata sky account. This is solving your concerns.
Under this impression of false promises which was made by your idiot callers, they have blocked our entire two days at home. We had to miss very important senior citizen get together.
By understanding this scenario, you would agree that only customer is the sufferer and common man always being arm twisted by big corporates like TATA in such case. As your technician will still charge 300 Rs for a visit which has been followed up for 8 times, you will keep on deducting daily service charges without providing any services, you will keep pushing customers through your tele calling facility for building up money in your account. I mean all cheap things any business could do to survive.
This reflects TATA SKY is doing big favor to users by providing such pathetic services. I strongly believe that all customers are at the mercy of you false commitment & fraud intensions. This is an alarming example also shameful episode on services or on service industry.
Nothing much to say from my end… It’s time for you to reflect upon the situation.

Thanks
OP Kalra
9654282300

Sep 10, 2017
Rating

feeling bad NEW
by: geetha

who may concerned,
sir i purchased tatasky on13-11-2006 from that we have no complients but since 3 days we are not able to see channels . we called soo many times to coustmer service no use only my mobile
bill raised. then again i email to help@tatasky.com again no help.my digicomp number is 726198104022 and digicard number 000001221902
my tata sky id number is 1000211238 pl we dont u are channel pl refund our amount i am fed with u r service

Aug 21, 2017
Rating

Tatasky fraud and poor service NEW
by: Anirudha Padhy

On 10th of June I had wrongly recharged my Tatasky DTH 1019983558 through Airtel App worth of rupees 7977. Immediately I called to Tatasky customer care to reverse the amount and same day they had reversed and provided the transaction ID. They asked me to check with vendor. I have been continuously checking with Airtel Team is there any reversal they got from Tatasky Team but neither they have received nor credited to my account till now. I had sent all my transaction details like 3 months account statement Airtel app wallet statement everything but they didn't listen anything. They stuck with their word and told they have reversed the amount check with Airtel Team.
Its such a poor service I am getting from Tatasky team and I am still waiting for amount to be credit in my account.

Below mail I got from tatasky team

help@tatasky.com
To padhyanirudha@yahoo.in 27 Jun at 6:57 PM
Service Request No: Y7Y0RQG
Hello Mr. Padhy,
We would like to inform you that the transaction of Rs.7,977.00/- is already reversed from our end. it might take 7 to 10 working days to be credited back to your account.
In case the amount has not credited, we can also help you with this, if you mail us the following details on help@tatasky.com:
1. The first 6 and last 4 digit of your credit/debit card number
2. A scanned copy of Bank statement reflecting the deduction of amount
3. Payment Gateway Number (you may have to contact your bank for Payment Gateway Number)
As of now, your account balance is Rs.255.48/- available as on 27/06/2017. You need to renew it by 14/07/2017.
Thanks!
Chaitanya
Tata Sky Customer Care
www.tatasky.com / help@tatasky.com
[THREAD ID:1-Y8O2DEB]

Apr 26, 2017
Rating

tata sky - fraud service NEW
by: Lauretta Rozario

I have recharged my tata sky connection in the month of November and from November till date, it says my account is deactivated. I have made numerous calls a 100 of customer care executive have called me but the problem has not been sorted out as yet.

Feb 13, 2017
Rating

Contact Tata Sky Customer Care NEW
by: Anonymous

I’d suggest you to provide your subscriber ID here so that Tata Sky's support team can get in touch with you. I once faced an issue where I paid for the package amount but my account was de-activated. I too made the complaint here and tata sky immediately responded to it. All I had to do is submit my subscriber ID. They resolved my issue by activating my account and providing for the days I was unable to view television. I am sure they will look into your matter and resolve your issue.

Feb 01, 2017
Rating

Cheated by customer care and Local Team NEW
by: Pradeep

Hi,

I have been cheated by Tatasky team, Without proper information Tatasky team fixed the Karoake box and they forced me to pay 8000 else product will not activate. After making the payment found that Karoake device is not working as expected.

Nodal Team and Sr. Management team is not bothered to reply customer and seems its dummy team.

Can I know ,how can I reach Next escalation team or head office team regarding the complaint.

Jan 21, 2017
Rating

Complain NEW
by: Ganesh

I recieve ur massage just now that complain is withheld why ? In other massage u fix technician visit I not understand that u have change set up box till since 8 days set up box pl reply and pl give ur senior person mobile no thanks

Jan 18, 2017
Rating

Contact Tata Sky NEW
by: Anonymous

You can try other sources of contacting Tata Sky to ensure your work gets done. You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly or you can contact Tata Sky customer service. They are quite prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at help@tatasky.com or call their helpline number at 18602086633. The best part is it is available 24X7. I am sure they will look into your matter and resolve your issue.

Jan 14, 2017
Rating

even after 6 times compliant and visit charges, problem still persists NEW
by: Mahesh Hegde

Dear Harit,
My TATA Sky customer id is 1010715595, even after 6 complaints in last six months, several visit charges, I am still facing the same issue. Just raised the 7th compliant. complaint no
Your company charging
1. daily charge, even when I am unable to watch
2. Charging visit charge, even when they are unable to solve the issue
3. replacement charge even which could have done in the first visit.

Feeling cheated. What are the options available as a consumer ?

Hope your company has some customer service policy.

Dec 30, 2016
Rating

subscriber No-1111642706 NEW
by: Anonymous

i want to de activate music plus on my tata sky connection id no -1111642706

ASHOK PAREEK
MB NO 9828579561

Dec 18, 2016
Rating

Want to Rentout shop NEW
by: Anonymous

I want to rent out my shop which is located at lower parel west.
If intrested please contact 9221349390/8446401568.
Shop Address & details as below
Shree Niwas Tower
shop No.11,opposite Raheja Universal,
Shankarao Naram park (Hanuman Gali)
Land mark Peninsula Corporate park.
Carpet Area 247 sqft, 13 ft height, water supply & washbasin available in the shop,gents & ladies washroom available in basement no 1 with individual lock & key.
Expected rent 45,000/- (negotiable)

Dec 13, 2016
Rating

Contact Tata Sky NEW
by: Anonymous

I’d suggest you to provide your subscriber ID here so that they can get in touch with you. I once faced an issue where I paid for the package amount but my account was de-activated. I too made the complaint here and tata sky immediately responded to it. All I had to do is submit my subscriber ID. They resolved my issue by activating my account and providing for the days I was unable to view television. I am sure they will look into your matter and resolve your issue.

Dec 06, 2016
Rating

Increase in tarrif NEW
by: Anonymous

Toady some one spoke to my wife from service ce ntre on my Land Line Phone inspite of calling me on my registered mobile and i have received message in evening about increase in tarriff by Rs.59/ extra for music channels inspite of specific instructions for NO BASIC CHANGES TO BE DONE TO MY EXISTING PACKAGE. And this done purposefully by just calling and increasing package which i m not interested. No response from your agent as well from your service centre only that monotonous recorded message is being heard for about 25 minutes.I am really tired of all this cause this is repitation all times inspite of my specific instructions NOT TO ADD ANYTHING.kINDLY RECTIFY OR ELSE DISCONNECT MY CONNECTION PL.

Dec 06, 2016
Rating

Dec 01, 2016
Rating

Arrogant nature of technician NEW
by: Firoz

Your technicians are very arrogant from hadapar area. Your service always very bad.

Nov 26, 2016
Rating

Harassment from Tatasky NEW
by: Atul

Why do i need to pay ??? Id this the way you treat your premium customers-

Hi

With reference to - Subscription ID - 1035256948

This is with reference to make you understand How Tatasky is exploiting the helplessness of those customers who have gone for annual subscription. Even when you consider them as "Premium Customer"

This all started with my request to upgrade my connection to HD from SD. I inquired tataSky customer care to understand the process and they said you have to 1) pay for upgrade the box that is something around 600/700 Rs one time charges and 2) for subscription charges for the first two months HD subscription would be completely free of cost and for afterwards as I already have Annual SD subscription which is there till may 2017, I will have to pay the difference of HD and SD subscription on the pro-rata basis for the remaining month.

I asked them to go for the upgrade, so finally i got new set-top box and custoemr care as well as the guy who came for installation told me that HD channels would get activated in 24 to 48 hours.

So i waited for 3 days but nothing happened so i contacted the customer care regarding the HD activation, and the customer care bluntly told me that you have some annual package therefore you are not eligible for 2 months free HD access scheme.

So I said, 1) Tatasky only made this commitment to me and its not the invention of my brain so you should keep your commitment 2) You are punishing me because as a premium customer I always go for annual subscription hence you think I have no other choice to move out of it because my money is blocked with you.

Anyhow after repetitive conversation, i was able to get it escalated to little higher level and I was assured that they will ensure that I would get whatever was committed to me.

Now the worst thing happened, after 2-3 days instead of activating my HD subscription they de-activated/canceled my account without informing me though my subscription is valid for next 5-6 months. I was very shocked, so i reached to customer care and when I asked why they have disconnected, customer care says they do not know the reason but it is mentioned in their logs that this account is cancelled.

Now when I asked to resume it they are asking to pay 150/- to get it reactivated. What the hell is this ??? First you have deactivated it and I am not able to watch anything for past 2 days and now for your irresponsible act why should I pay 150 rupees?? I would suggest every one to not to go for any annual subscription once you have paid they will exploit your helplessness for that year.

Just for reference, I am mentioning Subscription ID - 1035256948
Service Request No.: TAA6GPK

Mail from TataSky -

Hello Mr. Garg,

As per your request we would like to inform you that there should be an amount of Rs.150/- in your account to activate the services. Hence request you to recharge your account with sufficient amount and contact us to process the request.

As of now, your account balance is Rs.114.71/- available as on 26/11/2016 and the account is in cancelled status.

Thanks!

Asma
Tata Sky Customer Care
tatasky.com / help@tatasky.com

On Sat, Nov 26, 2016 at 10:04 AM, wrote:
Service Request No.: TAA6GPK

Hello Mr. Garg,

As per your request we would like to inform you that there should be an amount of Rs.150/- in your account to activate the services. Hence request you to recharge your account with sufficient amount and contact us to process the request.

As of now, your account balance is Rs.114.71/- available as on 26/11/2016 and the account is in cancelled status.

Thanks!

Asma
Tata Sky Customer Care
tatasky.com / help@tatasky.com
Note: To watch your favourite channels, press Guide on your Tata Sky remote followed by the Genre you wish to watch

[THREAD ID:1-TAOMXK9]

Nov 23, 2016
Rating

Cheater and Giving Wrong Information NEW
by: Anonymous

Your company is one of the worst company and you must have to closed down the shutter of that.

Your employees are giving wrong information and cheat customers.

This is my

Complaint # TK87JQJ8

Your employee gave me wrong information, and asked me to pay Rs.500 to my account and once I made payment, she told me that charges would be extra for the Executive visit. I confirmed twice with her regarding the executive charges and she told me that executive charges included into 500 and once I made payment she said 200 Rs. charges is extra and have to pay that else I can not see the channels.

Is your company making profits like this?

There must be recorded system in your calling system, and if so then you can check that too.

And when I asked for refund into my bank account, they closed the complaint without giving refund and without talking with me. How cheap is that?

Also, when I told to your Sr. Tele Caller that I am gonna send email to Harit Nagpal , she told me, I dont care, you can send email.... so I judge your value in your company.

I must post this on social forum and to stop people to buy this service from your company.

I know you will not reply to me cause you dont care about the company reputation so let's see how genuine you and your company are....whether you are replying or not...

Nov 21, 2016
Rating

Not disconnecting Add-On connection NEW
by: N K Jaitly.

My subscription no. is 1031172933. I had requested
Tata Sky to disconnect my add on connection somewhere in Dec` 2015 or
Jan` 2016. I renewed my connection in May 2016 for Rs. 5000/- for my primary connection. Out of this I
was charged for add-on connection. Tata Sky is going to deactivate my connection as according to them the amount has been debited both for primary and add on connection. There is no mail id to lodge a complaint. Worst customer care service by a Tata
Co.

Nov 09, 2016
Rating

remove addonpack NEW
by: Dayaram

ID 1000188105 please call me for complaint

Nov 09, 2016
Rating

remove addonpack NEW
by: Dayaram

ID 1000188105 please call me for complaint

Nov 05, 2016
Rating

1 of the worst service and expertise of engineers in service NEW
by: Gagan Tripathi

Tata Sky is 1 of worst in service delivery ,my Box was having problem in recording , they changed with other faulty box ,which works on its own mood,anytime stop sensing remote and you cant changed anything n it keep on running channel 100 with ads.I am really fed up of this worst service and company

Oct 27, 2016
Rating

Without permission packages added to my account NEW
by: Md Rashid

Without any Permission company is added any extra pack to my account.i was complained so many time,but they are not responding.so lastly i have decided to change tata sky connection.

Oct 27, 2016
Rating

Oct 26, 2016
Rating

Poor Customer care NEW
by: S.K. Das

Tata sky has very3 poor customer care provisions.

Oct 09, 2016
Rating

Worse customer service by Tata Sky NEW
by: Jaidrath Yadav

in spite of repeated reminder and request tata sky personnel are least bother about customer, their commitment and response shortl shut tata sky business

Oct 08, 2016
Rating

poor service NEW
by: mohit

Have been running from pillar to post to solve issues at ID 1011260799.TATA sky people come replace set top box but again it becomes faulty & then they charge to visit..they have made it routine now & there is no complaint no on their website .this is harassment

Sep 28, 2016
Rating

complent Agnes tata sky nodal officer NEW
by: pravin

1121517336 id. name pravin ramteke. l am unable to see stars sports channels from 2 weeks,and i pay annually fee for that. every day trying to make a complaint to get any help from nodal office but those unprofessional pathetic people sitting there as customer care executive are not giving a damn and daily i am supposed to be in a waiting list to contact them for half an hour on phone.Also want to get to your notice that your nodal no is not toll free and my phine bill has been charged for calling those useless morons daily.I am going to sue tata sky in consumer court for thugging customers and getting them in trouble.It was my big mistake to use tata sky dth.Today that CC executive hang out my phone as showing his unwillingnes to help,i feel just like an idiot who is waiting for my turn for half an hour and he hangs the phone,really!!It sucks as a brand,with no values and business ethics.

Sep 27, 2016
Rating

really poor services with lies and the maximum charges for its services NEW
by: abhishek jolly

really disappointed with the tata sky customer service.. they have been assuring me that the technician would come and correct the problem with my connection but no one turned... the appointment keeps getting rescheduled via messages and emails as soon as the time for the technician nears.. have wasted almost two hours speaking to everybody senior.. spoke to customer care rep, then the supervisor then the guy above that and finally a guy in the escalation cell.. nobody has a solution.. everybody has only one answer.. need to raise the issue.. i wonder if such a small issue needs to be handled by higher management what is that tata sky really prides itself about.. good customer support for which they charge one of the highest among dth is not to be believed in i guess.. nobody gives a call back inspite of promising to do so.. and the best part is that they are not even ready to refund the amount for the period for which no technical support was provided .. to top it all i have a premium account..

Sep 21, 2016
Rating

pathetic service by TATASKY NEW
by: Surojit Dass

Dear Mr.Harit,

disgusted with the way you are running your company what sort of service do you give to your customers
I have 6 connections of tatasky spreading over my farm house and a house in Kolkata and Mumbai but to my disgust and despair my Mumbai and my farm house in karjat the tata sky is not working when contacted your so called help line nos all of them are playing every alternate day he says the man will visit the next day and they never come.
my subscriber no is 1052950951.
mr Harit I expect you to be a little considerate get down to the root of the problems as to why people are so did-illusioned with your TATASKY.

I really had lot of faith is Mr.Ratan Tata and his name so I usually go in for all tata based products be it a jaguar or croma or tanisque.

please do not let me down and help get over the problems I am usually travelling all over the world and it really is the only way my old mother + clears her time.

you can contact me any time on my email id surojit@anayagems.com.

warm regards

Surojit Dass

(+66 807805667)

Sep 20, 2016
Rating

CHEATED BY TATA SKY TEAM NEW
by: Anonymous

I HAVE A 2 CONNECTIONS OF TATA SKY FOR WHICH I HAVE MADE A ANNUAL PAYMENT OF RS.10868/- AND NOW AFTER 8 MONTHS I GET A CALL FROM TATA SKY THAT I NEED TO PAY ANOTHER RS.1080/- TO CONTINUE THE CONNECTION. WHEN I LODGED THE COMPLAINT I WAS TOLD THAT I DID NOT REGISTER FOR MULTIPLE CONNECTIONS SO ITS MY FAULT. I DONT UNDERSTAND WHY WAS I NOT TOLD ABOUT THIS WHEN I WAS PAYING FOR THE SAME. TATA SKY HAS THE MOST DECIETFUL AND RUDE STAFF. THESES GUYS ARE THERE TO FOOL THE CLIENTS AND FLEECE THEM. THE PROBLEM IS NOT THAT I CANT PAY RS.1080 BUT ITS ABOUT ETHICS.
I FEEL CHEATED BY THE TEAM. I THINK TATA SKY SHOULD TRAIN THERE STAFF ON CUSTOMER SERVICE AND ETHICS.

Sep 17, 2016
Rating

lazy staff, lies and false commitment by tata sky NEW
by: shailesh taywade

I have installed my tata sky connection with mix dhammal pack of 270 per month,but it is wrongly packaged with HD access of 95 Rs by Tata sky operator personally.in this way they made my package 365 instead of 270.many times i complained about this to be corrected the package amount for270 and cut the HD access of 95 from my recharge amount on their helpline with the operator directly and they commited me it is corrected.but very sorry to say,still it is not corrected,and i am paying 365 per month.therefore i have stopped to recharge and the tata sky connection is out of service
ID - 1176508735
RMN.- 9545679533

Sep 17, 2016
Rating

Aug 23, 2016
Rating

Very Worst Experience NEW
by: Manjul Pratyush

It was a worst Experience

Aug 12, 2016
Rating

Worst customer care of Tata Sky in East Delhi NEW
by: Subhash Chauhan

Tata Sky connection ID No.1071143083 is not getting signals. This connection is installed on 14th Floor in Scope Minar in Laxmi Nagar, Delhi in the office of CMD of NSFDC (Govt of India). Lot of complaints have been lodged but no response. Tata Sky's Manager Shiv Dutt (M-8130054456 and 9212118025) has been contacted many times but he is not listening to the complaints. One Technician Sanjay (M-9582210520) is rude and misbehaving person. Please direct them to resolve the problem soon.

Aug 08, 2016
Rating

Bad service NEW
by: Sunil shaw

I have taken a tatasky connection and getting problem to connect some channels.service is to bad.now this is under warranty but not getting services.
Requested to solve this within warranty.
Thanks

Aug 06, 2016
Rating

Horrible service NEW
by: Anonymous

After complaining continuously for the last 3 days still no news from the Tara sky engineer
No satisfactory customer service
No call back
Keep on telling you that you will hear from one of the technician within an hour and the hour never comes

Aug 03, 2016
Rating

Tatasky service NEW
by: Mahesh Joshi

Mr Harit Nagpal,
It is only 29 days since I took a tatasky connection ID- 1196355539 but I am fed up with your customer service team. I want to surrender or cancel this connection but nobody helps me, even my emails to you remain unanswered.pl arrange to refund my money & take back your equipments from my premises. My another mobile no. is 8989127397 but u are requested to contact me via email only which is rawat_1942@yahoo.co.in

Jul 13, 2016
Rating

Worst TataSky Service NEW
by: prasad

Tatasky services are not working since past 3 days and I have called the customer care so many times but no body is able to bring the technician to my door for fixing the problem

They are just opening the ticket but not fixing

This is happening in City like Bangalore what will would be happening in smaller towns or villages

Worst service ever...

when asked for escalating they are transferring to their colleagues and trying to cheat

Does anyone know how to get the refund or file case on them or where to file consumer complains?

Jul 01, 2016
Rating

Complaint for Work Order no: PU04JYG NEW
by: consumer

Sent: Friday, July 1, 2016 6:04 PM
To: haritn@tatasky.com; help@tatasky.com
Subject: Complaint for Work Order no: PU04JYG

Hello Harit,

I trust you are doing well.

This email ins in regards to the work order number i have mentioned in the subject line.

I have raised this request to relocate my TataSky to my new address. Thereby it needs to be uninstall at my old location which i am vacating today. I raised this request on 28th of June and i was scheduled to be done on 30th June. I received a call from technician on the same day informing he shall visit on 1st July at 2 pm. i called him at 1.25 pm and he said he will visit me within 30 mnts (technician no: 974222508). i waited but he didnt turn up. i called him again at 3.10 pm again he said he will visit me in 10mnts which never happened. Again i called him at 4.01 pm but he didnt take the call this time. i called him every two mnts almost 5 times but he didnt take my call. So i decided to call your cust care. they mentioned some1 will visit me before 5 pm and as usual no was turned up. I called cust care again at 5.10 pm and spoke to some1 azhar. he seems does not have cust care etiquette. i explained him that i have to leave my current house in an hour so i need some to attend my request in priority but he said this has been rre-scheduled for 6-.630 pm. this is annoying and you need to understand cust needs.

so i called another tatasky tech which who confirmed me the work order after i raised it. he said he will visit me in 20 mnts and yet no1 turned up. now i received a SMS updating me this has been schedule it for 7-7.30 pm. by that time i am expected to leave this house.. not sure why your company does not understand cust need.

i Called cust care again and requested for an escalation/manager and seems cust care is working without any manager on the floor. i requested for disconnection and they refused to take the request.

now you tell me what do you expect by customers for such behavior by your company?

Jul 01, 2016
Rating

Complaint for Work Order no: PU04JYG NEW
by: consumer

Thank you,
Mukut Das
+91 991-616-2470

Sent: Friday, July 1, 2016 6:04 PM
To: haritn@tatasky.com; help@tatasky.com
Subject: Complaint for Work Order no: PU04JYG

Hello Harit,

I trust you are doing well.

This email ins in regards to the work order number i have mentioned in the subject line.

I have raised this request to relocate my TataSky to my new address. Thereby it needs to be uninstall at my old location which i am vacating today. I raised this request on 28th of June and i was scheduled to be done on 30th June. I received a call from technician on the same day informing he shall visit on 1st July at 2 pm. i called him at 1.25 pm and he said he will visit me within 30 mnts (technician no: 974222508). i waited but he didnt turn up. i called him again at 3.10 pm again he said he will visit me in 10mnts which never happened. Again i called him at 4.01 pm but he didnt take the call this time. i called him every two mnts almost 5 times but he didnt take my call. So i decided to call your cust care. they mentioned some1 will visit me before 5 pm and as usual no was turned up. I called cust care again at 5.10 pm and spoke to some1 azhar. he seems does not have cust care etiquette. i explained him that i have to leave my current house in an hour so i need some to attend my request in priority but he said this has been rre-scheduled for 6-.630 pm. this is annoying and you need to understand cust needs.

so i called another tatasky tech which who confirmed me the work order after i raised it. he said he will visit me in 20 mnts and yet no1 turned up. now i received a SMS updating me this has been schedule it for 7-7.30 pm. by that time i am expected to leave this house.. not sure why your company does not understand cust need.

i Called cust care again and requested for an escalation/manager and seems cust care is working without any manager on the floor. i requested for disconnection and they refused to take the request.

now you tell me what do you expect by customers for such behavior by your company?

Jun 26, 2016
Rating

Replacement of HD Set Top Box NEW
by: Girish Lakhe

Dear Mr. Harit

Today afternoon I complained to your call center that my HD set-top box which was replaced (2nd) on 11.11.2015 by your technician has stopped working again. In 7 months time you have to replace the Box that shows how bad quality of Set-top boxes are being supplied by Tata Sky to its customers.
The technician came and told me I have to replace the box. I complained to Customer Service by email and I got a call from Bangalore and the person apologised and refused to replace the box free of cost saying he has no authority to give box free of cost and the warranty of the Box is only one month!! Therefore although earlier box has to be replaced in 7 months we cannot give new box free of cost.
When asked about name of the MD & CEO of Tata Sky to one of the Senior person in call center he said it is Mr. Amole Gupte. The same person even did not know the address or email ID or phone number of MD & CEO of Tata Sky.
You are in service industry and if your service is bad you are going to spoil the names of JRDTata and Ratan Tata's legacy.
You ahve no obligation towards the customers who are with you for last 10-11 years. You offer one month's warranty on set top box and ask Rs. 700 per box if such box fails in 7 months. Shame on you. You are spoiling teh name of Tat Group. More over on your site there is no complaint section and contact details of MD & CEO or Senior officials or directors.
If my set-top box is not replaced free of cost I will go to the consumer court with recorded calls with your call center and customer service personnel. I will also write to the Mr. Mistry the Tata Group Chairman. Lastly I will change my service provider after 11 years if you ingore this complaint.
Please take appropriate and quick action in this respect.

Girish Lakhe
Customer No. 1000194581

Jun 08, 2016
Rating

tata sky technicians are fraud NEW
by: krishna

I have registered a request at tata sky customer help line no that i have to shift my antenna at other place. The technician came same day and opened the antenna and told me tomorrow I will bring my drilling machine to fix it. After some time I received a message that I have been changed rs 300. Now no one at help line no is listening.

Jun 08, 2016
Rating

Jun 06, 2016
Rating

Worst Service provider delers NEW
by: Priya

I have been the customer of this company and had the worst experience. The executive does not have the knowledge of the offers they are making and keep on passing wrong information. The toll free numbers is also not free , they will make sure that your hard earned money is wasted. You will have to keep calling them and tell them your problem and all they do is tell you stupid and silly reasons. They dont know that not every customer is idiot and stupid or illiterate.
Absolutely disguised with the services and would tell everyone not at all opt for them.

Isko lagadala aur dimag ka jhingalala.

May 31, 2016
Rating

Poor Service from TATA SKY NEW
by: Shiji Philip

My name is Shiji and owner of TATA SKY Smart card no 1192268207. I fitted TATA SKY dish on 29.05.2016 at 4.00 PM and on same day from 5.00 PM on-wards No SIGNAL issued started. I complained and my work order no is P786SOS. I contacted TATA SKY customer service several time but ultimately no result. Nobody called me or visited my house for the solution. So I request reader of this reviewer please note this point before you select TATA SKY Dish.
@TATA SKY Team
Please support me and try to finish this issue as soon as possible.

May 24, 2016
Rating

worst service from tatasky NEW
by: naarm

Our organisation has around 400 rooms for which we have around 54 tatasky connections.the sertvice rendered is very very poor. the persons who are considered to be of very high calibre &who mann this organisation has to revamp their service units so that customers who are taken for a ride are customers of central government organisation called NAARM,Rajendernagar.So this mail is being written for customers who would take multiple connections from Tatasky,so please think twice before opting for tatasky

May 24, 2016
Rating

SERVICE RENDERED NEW
by: Anonymous

I have got 3 multi TVs which are due for renewal on 24May2016. I wanted to change the packages for the current year. There was lot of confusion in selecting the channels and as such sought the assistance of tatasky on phone yesterday at 11 AM,at my cost if need be. He promised to send a person as early as possible. I waited till 2PM but no body turned up. again called them on phone and they promised to send immediately. again no body came till 6 PM. AGAIN CALLED and the person said that he would send this morning. Again no body turned up till 10 AM. Again the person promised to send as early as possible. I am waiting, I wasted nearly 1 day full leaving all my work. this is Tatasky. Satyanarayana

May 18, 2016
Rating

fed up with Tata sky service. NEW
by: Dr Kiran D N

I have relocated to Bengaluru and really struggling to get Tata sky connection in my new place. No prompt service is provided. u just cannot get anything done. It is definitely very difficult to contact any body except the call center employee. when you ask for a supervisor, they take your call after a really long wait on the phone and inform you that you are on high priority list.... Hilarious!!!!
still no body has bothered to come to my place. I have written to Mr Harit. Hope he responds!.Guys this comment is to protect many of you from similar torture.

Dr Kiran DN

May 15, 2016
Rating

Very bad service NEW
by: Rd. Shenoy

Sometime ago some upgrading was done by TATASKY and was told that reception will be better. Since the upgrating i am gaving problem with HD channels & some of the normal channels have vanished. I have been complaining about this since then. I was told some junction box has to be replaced, as we have a common antenna. Howdver in spite of repeated complaints ir us yet to be replaced. The technicians are clever guys. They call you up around at 06:30 PM and say will come tomorrow and that tomorrow comes again at 06:30PM after the next complaint. I am supposed to be prefered customer. I gave paid subscription for the full year hence i am stuck with TATASKY till the subscription gets over. After i will say TATA to TATASKY.
Rd. Shenoty
A501, Sterling Terraces
BSK III Stage, Bengaluru 560085
Mobile 9980064997

Apr 27, 2016
Rating

Advance for Installation but no initiative NEW
by: J Chaudhuri

I advanced for HD set top box of Tata Sky but they charged extra money for cable, socket etc. that amount was more than they promised price during booking.

Apr 26, 2016
Rating

Horrible strive by Tatasky NEW
by: Gautam Bhatia

I have been using Tatasky derive for last 10 years and in Megabuck but they do not give any respect to their customer . I raised a complain for non availability of few channel on 17th April today on 27th April 2016 it has not been attended . I am very very unhappy . If Managing Dircor Harit Nagpal reads this please take necessary action .My WO no 09WSQXA
Gautam Bhatia

Apr 24, 2016
Rating

Horrible service NEW
by: Jeroo Oomrigar Anonymous

I had recharged my toon 3rd April online but could not view it u til 15th April. On contacting them daily they activated after 15 days but my amount kept decreasing and getting cut even for the days they had not activated. My agony again started when after viewing for 2 days it stopped. On contacting them today they say it is not our responsibility if you don't get signal. I really regret having taken Tata Sky and wish to spread a word not to go information Tata Sky. My 300 rag one down the drain. Also I have to ear the cost of the equipment which is like a white elephant. Can somebody take up strongly with the concerned authorities and bring them to task for taking customers for granted.

Apr 23, 2016
Rating

Worst customer service by TATA SKY. NEW
by: Khem Raj Singh Khati

Complaint:- I am a old customer of TATA SKY and a Senior Citizen . What is happening in TATA sky ? My ID 105902888/Mob No 9412054301 Email ID - khatikrs@gmail.com . I have one MultiTV connections. I ordered 2 more Multitv connection to your dealer at Mussoorie M/S Goel Electronics and paid full amount on 20-04-16 and he promised that on 21-04-16, work will be done. Not done . Again told that on 22/4/16 will be done. Today is 23-04-16 time 8.35 PM not completed. Your Service personals at Mussoorie not ready to do it? Why? Your service centre personels deliberately not doing this job , why ? Is it your customer service ? Negative response on Online chating complaint ?
Unchi Dukan Feeka Pakwant ? Image of TATA SKY ?

Apr 23, 2016
Rating

Apr 21, 2016
Rating

Pathetic customer service of Tata Sky NEW
by: Murali Raghavan

On 14.04.2016I made a complaint to Tata Sky helpline that I was not able view dome channels. The technician came on 15th n could not rectify. Till date there is no solution n yesterday the technician visited n disconnected the connection and left. Will the Md look into the matter n do something n ur staff is behaving very arrogantly. The work order ref is O7COSLK

Murali Raghavan
Ahmedabad

Apr 21, 2016
Rating

Apr 19, 2016
Rating

Complaint made on 13 April NEW
by: Shripad Kale

I have made 061S96N ON 13 APRIL.After that i am following it. Every time customer care replays that somebody will call with in two hours. Still i have not received any call. My problem of not getting certain channels still continues. T think i should tell every body about your bad customer service

Apr 18, 2016
Rating

Tata sky mental harrasemenr NEW
by: Anonymous

I asked for relocation of my tata sky services in near by building since last 3 days in heart of the mumbai and called 10 times to customer care waiting for long. every time they are saying tht within 2 hours i ll b getting confirmation call. and now they are saying that within 3 days the technician will come. its such a mental harassement for 6 days . my tata sky id is 1117505535 n RMN is 9769514194. kindly look into the matter urgently or i m panning to shift to some oter service provider

Apr 17, 2016
Rating

SERVICE POOR NEW
by: Anonymous

I TRIED THE COMPLINT NO FOR MORE THAN HALF HOUR ALTERNATLY CLICKING 1.2.1,2 ETC. TO POST COMPLAINT.

SERVICE VERY VERY WORST.

CON. NO 1012699029

Apr 09, 2016
Rating

Negative Attitude towards Customer Complaint NEW
by: Dolford Menezes

Subscription No.1006036063
Since last more than 3 months I have been complaining about the reception of two channels ie.Times-Now and CNN-IBN, which are not available in spite of subscribing. After complaining to your Call Centre a number of times,I had written an e-mail giving all the details and requesting to forward the same to the Managing Director. But there was no reply. On 14.3.2016,I wrote a detailed letter addressed to the Managing Director and sent it by Speed Post. To my surprise, I have not received any reply till date. I had several telephonic conversations with Mr Ashish, Ms Priti, Ms Nidhi, Ms Kabita and Ms Umashree. All of them promised to get back to me within an hour or two but never called back. On the contrary I once again tried to contact them but I was told that the call cannot be transferred to them. All these calls and the post has cost me quite a lot. This is my humble request to the Managing Director & CEO of Tata Sky, Mr Harit Nagpal to contact me immediately, if Tata Sky Management has any respect for their valued customers.

Dolford Menezes, A-11/N-4, CIDCO, Aurangabad 431003. Mob.9822823576, Ph.0240-2485456. e-mail: dolford@gmail.com

Apr 05, 2016
Rating

Tatasky employees in deep slumber.Anybody to wake them up? NEW
by: Anonymous

ID:1152654602
We had recharged on 16-3-2016 and you had sent us a message as follows.
Request completed for sports1(Rs.120),99 pack(Rs.99),current account balance(Rs232.52).Due date 17April-16.New monthly charges Rs.219.
Although this message shows due date as 17-4-16, your helpdesk shows earlier packages and due date as 7-4-16.We are afraid you will bar the connection on 7-4-16 although the due date falls 10 days afterwards,as has been done earlier.
For instance,on 7-1-16 I had recharged for Rs.500 and you had sent me an sms to my mobile that the next due date is 28-2-16.But your helpdesk and our tv screen continued to show the due date as 7-1-16(instead of the correct due date of 28-2-16).Although I had brought the discrepancy to your knowledge through telephone,you never bothered to correct it.Instead you had promptly disconnected the service on 13-1-16.Inspite of our bringing this highhanded act to your notice over phone several times,the connection remained barred for two weeks.You never cared to reply to our emails either.Let us call your service horrible.
At least on receipt of this email,I hope you will wake up from your slumber and act.

Yours sincerely,
C.G. Nair

Apr 05, 2016
Rating

Poor service NEW
by: Jeroo OomrigarAnonymous

I took Tata Sky connection in Gholvad a year ago and am so disappointed with the kind of service. Advertisements are flashed onto that u can recharge your tv only for the days that. Want to watch. Gholvad being my holiday home I found this very convenient but I m sorry you all have cheated customers. I recharged my connection yesterday morning and since then I am waiting and waiting for my tv tone charged but no solution. Now they say that your set top box is not receiving signal so u have to pay the technician 170 Rs to restart. I refuse to pay thisextracharge and requested them to refund myrechargemoney as I not interested in Tata sky at all. They refused point blank. My complaint no is Cno.1/52105471657. If my problem is not rectified I will publish it on the media and if need be approach the consumer court. Hope I have made myself clear. Tku

Mar 30, 2016
Rating

Service NEW
by: Syed Tahir Husain

Dear Mr Nagpal,

When for a product Tata name is associated and you want to write adverse you need to be doubly sure.
Please note I am a customer I could not use your service last year for almost 6 months because every time there was some problem and your service people took weeks to attend even though I paid yearly subscription.
Again for last Saturday its not working and yet to get a solution.
Sorry state of affair. Extremely bad service.
Warm Regards,
Syed Tahir Husain
Chennai

Mar 24, 2016
Rating

Poor Tata Sky Owners NEW
by: Anonymous

I am Tata Sky Subscriber since last one month facing
from thrice to my d2h and every complaint ake 8-10 days to resolved. Also takes not less than Rs.200 wasted in making calls.
So Tata sky owners have to close this business and take Cuts from telecom companies to survive and earn
their bread

Mar 17, 2016
Rating

Customer ID - 1182902575: Pending for online payment since since March 09, 2016 NEW
by: Ravi Raj Manik

Hi,

I booked a Tata Sky HD fresh connection on March 9, 2016 through your toll free number and ever since (including today @ 1240 hours) due to your technical issues I'm not able to pay online through credit card and is still waiting for my connection. With the help of your customer care executive we attempted several times to pay through IVR but every time transaction could not be completed and hence the guy assured that he would call back in next couple of hours but, again payment did not happen.

I received a call next day morning to pay but since i was busy that time i asked your executive to call me back in the evening but, i did not receive any call in the evening. however, i called up again to complete the payment process but again due to technical issues it wasn't done and i was given a time slot of 48 hours to let you resolve the IVR issue and you would call me back.

With no surprise you did not call me till today i.e. Saturday, March 12, 2016 and with all frustration i had to call your toll free number again for payment, what happen next is great example of making customer's fool, you asked me wait again for next couple of hour for a call back!!! And, only when I resisted then you asked me to launch a written complain to your customer care (which m doing with this mail).

Every time there is a technical issue and the payment process is not being able to complete.

I tried to pay it online in the same period but your website was also down and it clearly said that due to technical issue the process will not happen.

My booked Tata Sky and its details are as below and need an immediate confirmation when and how I'm going to get my connection and installation?

Tata Sky HD (set-top box) + Tata Sky activation voucher + 2 months grand sports HD pack (worth Rs. 990) + 2 months HD access fee + standard installation (since I'll be paying through a credit card then I'm eligible for the actual length of cable wire from point (Tata Sky Umbrella disk) to point (my TV) connection, this was confirmed from your executive who called me up in the morning for payment and i asked her to call me in evening).

Online cost of this connection as shown on your website was Rs.2050/- but paying through HDFC credit card would make it of Rs.1750/- only for me.

PS: Today also, i tried to pay through your website but, i was surprised to see that you have pull back this offer and there is no such offer available on your website right now, be sure m not pulling back.
Either you re-create the offer or simple take the payment as agreed and deliver my items along with agreed t&c as mentioned in the mail.

Mar 15, 2016
Rating

sabse ghatiya service provider company NEW
by: Sanjay Tyagi

Mr. Harit,

Dear Sir,
I want to inform you that your business associate is not interested to attend my shifting of tatasky connection from 401 Tower 3 to 504 tower 3. The responsible person is giving excuses on excuses and delaying the work since past 3 days.

Please see the following attachments which shows that dish is provided for individual houses, but the associates told that dish cannot be provided because of no availability of signals.

Due to the problems we faced because of no connection and wastage of our money, we want our refund of Rs.2340 as compensation of last 4 days.

Kindly see that if we do not get the proper services and our return amount within 24 hours ,then we\'ll have to move for further legal action against you.

If certain things are beyond your control, then please don't claim my hard earn mony. And close your Dukaan.

Mar 12, 2016
Rating

Complaint not solve NEW
by: Sachin lokhande

Faltu service hai tata sky walo ki zindagi me kabhi bhi inpe trust nahi karunga..
My id no.1015761842
mob.#9769719313
#9022426505

Mar 10, 2016
Rating

LIARS NEW
by: Anonymous

Hello All,

I CALLED UP NODAL DESK AND WAS PUT ON HOLD FOREVER AND THEN MY CALL WAS DISCONNECTED FROM YOUR END.

WHEN I CALLED BACK THE LADY SAID THAT SHE CANNOT HELP ME AND I SHOULD CAL UP THE CUSTOMER SUPPORT NUMBER........

I HAVE BEEN CALLING UP THE CUST SUPP NUMBER FROM THE LAST 7 DAYS AND NOTHING HAS BEEN DONE TO MY ISSUE......................ONLY I HEAR SUN OUTAGE ...... SUN OUTAGE FOR LAST 7 DAYS AND FOR HOURS???????

YOUR CUST SUPP IVR SUCKS.........A 3 MINUTE WAIT TIME IS ALWAYS MORE THAN 10 MINUTES......

I AM OFTEN TOLD THAT THE OUTAGE WILL BE TILL X TIME BUT WE GET SERVICERS ON MY MASTER RESETTING ????? HOW COME ???? YOUR REPS ARE LIERS..........................INCOMPETANT!!!!!!

DO U THINK THAT I SHOULD THROW AWAY TATA SKY AND BUY SOMETHING ELSE WHERE CUST SUPP ATLEAST ADDRESSES THE CONCERNS ???????????????????

ALSO CHECK THE TRAIL MAIL..............

MY CONTACT DETAILS:

ADI ROY (TATA ID: 1006039364)
MOBILE : 9958555369

Mar 09, 2016
Rating

Make your life hell with tata sky... NEW
by: Poor tata sky user

Mr. Harit,

I am paying service tax for using tata sky and watching tv, not for dialing tata sky customer care who keeps me on hold for 10 minuts and every minuts duration is an hr.

If certain things are beyond your control, then please don't claim my hard earn mony. And close your Dukaan.

Ramesh bishnoi
Tata sky id 1093101523

Mar 02, 2016
Rating

Poor service from Tatasky Hyderabad region NEW
by: Col Thomas (Retd)

My customer ID 1004806996 have a twin connection at my residence at Secunderabad of which one has gone off for a long time. My efforts to contact Toll free No, Customer care for S&E India, nodal Offr A.P/Hyderabad etc have failed miserably. Please disconnect my service opf one of the connections forthwith or direct some responsible staff at region to contact me immediately. Your procedure for press 1 for xxx 2 forxxx 3 for xxx is very irritating, time consuming & non effective fore a common man. Please
appoint a responsible contact person for the region for easy contact & customer care.

Mar 02, 2016
Rating

Poor service from Tatasky Hyderabad region NEW
by: Col Thomas (Retd)

My customer ID 1004806996 have a twin connection at my residence at Secunderabad of which one has gone off for a long time. My efforts to contact Toll free No, Customer care for S&E India, nodal Offr A.P/Hyderabad etc have failed miserably. Please disconnect my service opf one of the connections forthwith or direct some responsible staff at region to contact me immediately. You procedure for press 1 for xxx 2 forxxx 3 for xxx is very irritating, time consuming & non effective fore a common man. Pleasappoint a responsible contact person for the region for easy contact & customer care.

Feb 26, 2016
Rating

Fraud payment bill dates of tata sky NEW
by: Tatasky customer

Tata sky gives a monthly subcription for different packages i have opted for south pack and i pay every month 30th. But tata sky bill payment date is decreasing by days now the bill date has come to 27th i make tata sky to understand that monthly subscrition means monthly every month we have fixed date should not vary why the dates are decreasing in bill date making fraud in billing. call center are of no use monthly means monthly no complaint are addresses fraud billings of tata sky

Feb 26, 2016
Rating

Fraud payment bill dates of tata sky NEW
by: Anonymous

Tata sky gives a monthly subcription for different packages i have opted for south pack and i pay every month 30th. But tata sky bill payment date is decreasing by days now the bill date has come to 27th i make tata sky to understand that monthly subscrition means monthly everu month we hawe have fixed date should not vary why the dates are decreasing in bill date making fraud in billing. call center are of no use monthly means monthly

Feb 12, 2016
Rating

Semi Annual recharge NEW
by: Pawan Kalakoti

Dear Sir,
I have recharged my connection online with Semi Annual recharge amount, but after 3 months customer care informing the amount is deducting as per day basis and my semi annual recharge is not activated (its Customer care mistake), Customer care has not updated/considered as semi annual recharge.
Please look after.

Thanks
Pawan Kalakoti
X FMS student

Jan 28, 2016
Rating

Complaints about Tata Sky Services from Dr Nilesh Patil No. MIXZQIJ NEW
by: Anonymous

Dear Mr. Harit,

Greetings…

I am Dr Nilesh Patil, a regular customer of Tata Sky Services. I am an honest and big supporter of Tata Group for their heavy contribution to nation and customer services.

However Herewith I am writing this mail with a sorrow heart for the concerns and extremely poor services from Customer Care services. Pl read completely , though it is lengthy...requesting to read completely

I feel that as being a customer it’s my duty to record my expectations and concerns to Company

As all know as being a Tata enterprise, this organization must follow some legal and ethical bindings. I am writing the details of problems faced by me because of negligence of customer executives.

General Complaints:

1. Customer care waiting line is huge…sometimes it takes 30 to 40 minutes to get in touch with customer executive. (As I recollect nowhere in world this happens)
2. Customer executives are not trained puts too many ill-logics without understanding the view of customer.
3. After raising concerns, always get a call and asking for the issue again….how many time customer has to tell about problem…I wonder what feedback team is doing..
4. isn’t it their duty to inform the detail problem to concern person who is calling customer..
5. I tried through dealer as well; he also was frustrated as it took 30 minutes to get in touch with help line executives. If this is the case with dealer, what common customer will do?

Specific Problem Faced by myself:
1. Launched complaint in help line after too much time
2. Customer care executives are hanging the phone in between the discussion or complaining.
3. Finally launched the complaint
4. Technician attended the complain and it was not resolved, he told this cannot be solved from home, something needs to carry from service department (Some program or what)
5. In short first attempt was unsuccessful
6. After this unsuccessful attempt case was closed and charged without my concern, however I clearly mentioned on call back (from customer care that issue not resolved)
7. Second time with lots of difficulties and complications I launched complain for same problem.
8. Technician visited and he clearly told, the issue is not solved and please do not close the complaint.
9. After such a long history, I got one sms about service feedback. Satisfied or not. Off-course the issue was not yet solved, so I commented NO (Not satisfactory)
10. Again I got sms that case is closed and money is charged for the same.
11. Today morning I have exclavated this issue, you might get a copy soon.

You can have all audio recordings for this case…I also have some recordings available…

Now Mr. Harit, my questions are

1. Is Company making fool out of customer….
2. Why so much time in help center….nowhere in the world waiting time goes beyond 5 minutes…
3. If Complaint is not resolved, then what is the basis for charging…
4. What is the action taken against the culprit, who instructed or initiated money deduction process?
5. Can you please explain why I should not ask for the compensation? for the mental harassment and time wasted for the very simple issue ?
6. Isn’t it a offense to deduct the money without solving issue?
7. Isn’t there a protocol how and when to deduct money?
8. Is this a way of Tata enterprise to deal with customer?

I am going to highlight this issue wherever I can .. At least some responsible person will take the matter to conclusion and will help customers.

Please note that while drafting this mail I got a call from TataSky (+91-2536292770)..and you see the height of cruelty or insanity….I was again asked what is the problem….I have told not interested to describe the problem for so many persons…

Hoping for your response

AS BEING A CEO OF A COMPANY I HOPE YOU WILL HELP TO RESOLVE THE MATTER..AND WILL ANSWER MY QUESTIONS POINT TO POINT…REST OF THE THINGS I PUT ON YOUR FINE SENCE OF HUMOUR…

Jan 16, 2016
Rating

Unethical Charges for the fault of Tatasky NEW
by: Mahesh

My Tatasky ID is 1033106152
There were no signals from common dish antenna for the whole building on 14 Jan 16. Nobody was receiving the signals.
I made a complaint and mechanic came and corrected the fault in common antenna.
I was charged Rs 170/- for the fault of Tatasky.
I called up and they said we can not reverse theses charges!
Is this the ethics Tatasky follows.
It is unfortunate that reputation built by Tatas over the years is being demolished by the call centre of Tatasky which is like a black hole where customer is sucked and never let go.
This is open loot.

Jan 15, 2016
Rating

i called for new connection .. they took 6 days but no call till date NEW
by: Avinash Kumar

this people are lowering the brand value of TATA.just shame on these tatasky guys they are good for nothing.they don't know anything and the customer care are really a big A****e .I never seen a such kind of foolish customer care representative.

Jan 15, 2016
Rating

Jan 14, 2016
Rating

Help with Tata sky issue NEW
by: Butler

Hi Nodal Officer:

I have written several letters and to date have not got a resolution. I have 3 set off boxes as I had 3 working tV's.

In May 2015 I was out of the country for 3 months so requested 1 TV to be put on holiday hold and 1 TV to be active the other TV I had given away..... so no longer active....My maid was at home. I had deposited money in account so she would have no problems. I had requested more hindi channels for her. Nothing was done I left May 22nd and was back august 7th I think.....

When I got back my accounts were cancelled and I requested you folks to pay me for the two months so I could activate .....nothing done to date.

Recently my husband wanted TV and as I my tied up with Tatasky I called and they created a new account & I deposited 700 Rs. I have been calling every other day & today somebody called me & said the set off box cannot be activated because it was cancelled.....I did not cancel Tatasky cancelled so you can activate it back.

I request activation without any fee.....and I requested refund of 2 months payments

Kindly advice at your earliest. Thanks.

Jan 14, 2016
Rating

Jan 05, 2016
Rating

no singl problm NEW
by: chandra mohan nautiyal

Sir my tata sky is no single problm is 15 days your engniar not tha shortout this problm.and your sarvis is very lagy. Sir your enginear is not a fulle exprirnsiv.my tata sky id is 1030831950.

Dec 26, 2015
Rating

CHEATING TATA SKY NEW
by: BALASUBRAMANIAN

Tata sky ID No.1005892268; Complaint Ref.No. SR1912151554515; Terminate customer service staff. I have already Rs.3811/- balance in my account. The fradusters in customer care are threatening that they will disconnect the service. Why they cannot adjust the money of Rs.3811/- for 3 months. Arrest them and put them in Tihar jail in full public view. You are cheating customer. Before I make a complaint about you to your chairman, you Revise rate or face consequences. TELL ME HOW MUCH I SHOULD PAY AFTER ADJUSTING MY PREVIOUS BALANCE FOR BOTH PACKS.
EVERY TIME YOU ARE CONFUSING US. Terminate Tata sky customer service manager who is a international fraud,cheater and a criminal. We had already Rs.3811 on 19 Dec, 2015. He should have renewed after telling the balance for 2 cvs. Instead the fraud adjusted for the monthly pack. He is worse than indian politicians and is a crook. They are always wasting time by talking unwanted things and taking customer for a ride. I am your customer for 8 years. I need only mega sough standard pack.
Tell how i should pay from 19 dec.2015 for one year renewal. Arrest the manager and all in your customer care and put in Hyderabad jail in full public view since we have to purify india. Terminate the customer service people who are cheating us. Arrest them and pt in hyderabad jail in full public view.

Dec 24, 2015
Rating

After commitment of free engineer visit Tata Sky Deduct Rs. 170- from my A/c NEW
by: Sunil Gemini

I,sunil Gemini my Tata Sky Id-1127349478.I face Problem in Tata Sky Services from last one month. I call customer care, lady executive tell me if you agree to pay Rs.170- I arrange engineer visit.I said her Madam tell me I face Problem in Tata Sky Services from last one month for "POOR SERVICE" how much compensation company give me. She said I mention for free visit.Than I agree for engineer visit. Engineer went on my roof and change the direction of Tata Sky. I request him check my TV but he refuse. But After commitment of free engineer visit Tata Sky Deduct Rs. 170- from my A/c. Tell me WHY ? I want to know that poor service / Signal problem is service Provider Responsibility or subscriber. So, REFUND my deduct amount Rs.170-

Dec 11, 2015
Rating

Disconnection of chat. NEW
by: Nilanjan

I was chatting with some representative of tatasky but he/she has disconnected the chat while unable to response my queries.date of chat 11/12/2015 time 10:55AM.

Dec 02, 2015
Rating

Id 1103152748 NEW
by: Ganesh Gaonkar

Dear sir pl refer my complaint nos.LIUTP9E,LGVEIX9, I am struggling to reinstalled dish since 5th November, 4 technician or unskilled man visited my place, still issue unresolved. So I decided to inform you, ur co office at Mumbai oh no .2265313551 not responding to call.
I hope u will look into matter.
Regdrds

Nov 27, 2015
Rating

Problem with +HD NEW
by: Goutam Ray

My Tata Sky ID is 1019189172. Purchased +HD on 27 Oct 2014 along with 48 inch Sony HD TV but unfortunately it(+HD) went down on Aug 2015 (on 10th Month) . It was then replaced by a new/serviced (not known) +HD box. Unfortunately today 27/11/2015 again just after 3 months same thing happened (+HD not working) . Complaint was attended very promptly within one and half an hour but Tata sky person arrived with a box which was found defective. we 're now without Tata sky service, feeling very helpless. Could I not expect any good piece which works for at least five years without trouble.Please help. Please acknowledge and reply .
Goutam Ray
Mobile :09407981893
75/3 Maitri kunj, Street-10, Bhilai, Chhattisgarh

Nov 21, 2015
Rating

Tata Sky — Wrong recharge due to wrong display of SUBSCRIBER ID NEW
by: Anonymous

My subscriber id was displayed wrong. I have recharge on the id which was displayed to me but the recharge is gone to some one else. When I called to tata-sky help line they have updated my set up box and the subscriber id is now change. But this is now my real subscriber id, but the recharge is not yet refund on my new id.

Nov 13, 2015
Rating

tatasky fraud scheme of offer NEW
by: Anonymous

i was told about offer over mobile
that with a recharge of Rs 1940/- the same will be activated for one year. But to my surprise after doing the same they denied such type of call and offer
If it is done by a company where Tata name is involved then whom to believe?
The customer care executives are fraud as it appears to us.
The worst part you can not contact the number from where you received the call.

Nov 11, 2015
Rating

CHEATING CALL CENTRE OF TATA SKY NEW
by: MOHANCHAND KANNEGANTI

I AM FLABBERGASTED TO SEE THE COMPLAINTS OF THOUSANDS OF CUSTOMERS. I AM DISAPPOINTED THAT SO MUCH DARKNESS IS THERE IS WITH THEIR CALL CENTRE. I AM TRYING TO REACH THE TOP MGMT AS ALSO 20TH CENTURY FOX TO COMMUNICATE MY DISAPPOINTMENT WITH THE POOR QUALITY OF SERVICE BY THEIR CALL CENTRE. TATA SKY MUST CHANGE TO A BETTER AND DEDICATED CALL CENTRE SERVICE PROVIDER. AT LARGE TATA GROUP IS LOSING THEIR REPUTATION. IT APPEARS THAT THE GREAT PARSI MANAGEMENT IS TURNING INTO MEAN BANIYA/SINDHI MANAGEMENT. I EVEN WON'T TAKE RISK OF BUYING A TATA CAR. I MADE A CALL AT 02:20 PM TODAY IE 11TH NOV 2015 (MY SUBSCRIBER NO.1063477432) WHEN ONE FEMALE CONFIRMED TO ME TO PAY RS.2200/- ONE TIME YEARLY RECHARGE AND ON THE SAME CALL ANOTHER FEMALE DENIES SUCH OFFER! SHE CONCLUDES THAT IF SUCH OFFER WAS THERE, THEIR EXECUTIVE WOULD CONTACT ME BACK. LET HER TELL IT TO MARINES! THERE WAS NO CALL BACK. MY FAMILY SITTING WITH THE TV GONE DEAD ON DIWALI DAY! WHAT A PITY AND WHAT A SHAME TO TATA SKY. I WAS TALKING THEM ON 18002086633 FOR AN HOUR. THE CALL MIGHT HAVE COST ME A 1000 RUPEES. WHENEVER I CONTACTED THEIR CALL CENTRE IN THE PAST, THEY TOOK HALF AN HOUR TO ONE HOUR OF MY PHONE TIME. IF THEY ARE TAKING SUCH A LONG TIME, THEY SHOULD PROVIDE A TOLLFREE NUMBER. THEY CAN SPREAD OVER THE COSTS OVER ALL THEIR CUSTOMERS IN THEIR DTH TARIFF ITSELF. MANY AGGRIEVED CUSTOMERS DO NOT TAKE PAINS TO COMMUNICATE BUT RATHER PUT UP WITH THE INCONVENIENCE. IT IS A PITY THEY ARE UNABLE TO HEAR THE ANGUISH OF MILLIONS OF CUSTOMERS. I ADVISE SUBSCRIBERS TO MAKE CALLS TO TATA SKY CALL CENTRE ON MOBILE WITH CALL RECORDING. DON'T USE LANDLINE. HAD I NOT INVESTED A FEW THOUSANDS OF RUPEES FOR A HD SET TOP BOX, I WOULD HAVE THROWN IT OFF AND CHANGED OVER TO ANOTHER DTH SERVICE PROVIDER. FOR A SECOND TV SET DON'T GO FOR TATA SKY. POSSIBLY THE CALL CENTRE OWNER MUST HAVE BEEN RELATED TO TATA MGMT PERSON, THAT'S WHY THE TATA MGMT DOESN'T BOTHER FOR CUSTOMERS' COMPLAINTS. IS IT THAT WHEN A HORSE COMES TO INDIA, IT BECOMES A DONKEY? LAST YEAR I PAID A ONE-TIME RECHARGE @ RS.1700 NOW THEY SAY IT WAS AN OFFER. NOW I PAY RS.2805/- WHICH IS RS.1100 MORE IE ALMOST DOUBLE. IS THERE ANY HOPE WITH TATA SKY? CAN ANY OF THEIR MGMT TEAM HEAR OUR PLIGHT? DEFINITELY WHEN SOME NEW AND BETTER SERVICE COMES ON THE MARKET, CUSTOMERS LIKE ME SIMPLY EXIT WITHOUT NOTICE. THEIR SET TOP BOXES FIND THEIR WAY TO SCRAP MARKET. IF THEY HAVE ANY GUTS, I CHALLENGE THEM TO CONTACT EACH AND EVERY COMPLAINANT ON THIS FORUM. I AM WORRIED WHETHER THE COUNTRY IS TURNING INTO A BANANA REPUBLIC.

Nov 08, 2015
Rating

Service provider vendors drive the company NEW
by: Anonymous

I registered 'No Signal' error. They transfered their complaint to service provider in local area. the person said my LNB is gone. it requires change. He asked for 375. I paid him. But then on net I search for the cost of LNB. IT was showing around 150. I called their call center. Their call center told me it cost 150 only. Then I got recharge of Rs 375 and then deducted 170 for service, 100 for LNB and 200 for relocation (which I didn;t got done). So how the vendor tried to earn his profit by making one more complaint solved which I didn't register even. No paper work was there. Tatasky innocent employee's didn't think and detected 200 and 170 for one complaint only. A sharp person would think if I am relocation charge 200 than I shouldn't charge for 170. But Tatasky didn't. They charge overdue and deactivated my service for couple of days. And still they are not able to solve.
Similar incident happened earlier, just few days back. I was having 'No signal' error. person from vendor came and solve it. Within just 3 days I was again having signal error. Their is 7-days warrantee. I called Tatasky call center. They said we can free visit (as it under 7-days warranty). but the vendor called me and said do you want this service. If I my person will need to come at your home I will charge any how. So I cancelled. Tatasky call center agained call me and said why you want to cancelled your complaint. Get it done it is free but final decision of charges will be taken by vendor. I told him final decisions are in the hand of vendor. Leave it because he has already told me that I will charge.

Oct 14, 2015
Rating

Complaint for Bad Service NEW
by: Manish Gandhi

Subscriber Id : 1137072359
Registered Mobile No : 9821040796
Name : Manish Gandhi.
I would like to complain about the hike in price / rates & rental. When we first took Tata Sky, the monthly rental with HD Fees was Rs 575.00 then it was hiked to Rs 595.00 and now it is hiked to Rs 610.00.
I would like to know the reason for these hikes as it is quite disturbing me.

Also there are quite new schemes like Rs 6000.00 annual rate for new customers. But there is nothing for us old customers. Please do something about it.

I also spoke to one of the customer care officer & he said that instead of paying monthly rentals to avail discount pay the annual rental & he said that he`ll update my account so when I go online to recharge, my recommended amount will be the annual rate. But neither did he update anything nor the recommended amount was annual amount. It was still the monthly amount. And also the response from the official was late & delayed.
I also suggest you to put options of 1. Monthly 2. Semi - Annual & 3. Annual recharge amount option.

I would like to point out that many companies are facing problems or have been shut down because of not attending to their clients. Like Afghan Snow and many other companies. Please pay heed to my points.

There was Genghis Khan, Moghuls, & Britishers all have disappeared likewise Tata also might one day disappear if you will not be customer friendly.
Also the official Pooja P. is not understanding my problems & her reply was totally irrelevant.

Oct 09, 2015
Rating

false NEW
by: Anonymous

Total customer care false information dete hai

Oct 09, 2015
Rating

false NEW
by: Anonymous

Total customer care false information dete hai

Oct 09, 2015
Rating

false NEW
by: Anonymous

Total customer care false information dete hai

Oct 09, 2015
Rating

false NEW
by: Anonymous

Total customer care false information dete hai

Oct 06, 2015
Rating

EATING AWAY ON LINE PAYMENT NEW
by: BHARGAV PANDYS

ID:1146701741
SINCE TWO MONTHS I AM MAKING ON LINE PAYMENT.
SMS ARE RECEIVED BUT CONNECTION NEVER STARTS.
THIS IS THE TATA SKY IS WORKING
ELSE CLEARLY INCREASE YOUR RATES.
HOW IT IS THAT EVEN AFTER SENDING SMS YOUR CONNECTION IS NOT ACTIVATED?
BHARGAV PANDYA.
9227133739.
bgpandya_19@yahoo.co.in.

please stop making foolish.

Oct 06, 2015
Rating

Complaint regarding not providing Receipt for charges paid. NEW
by: Anonymous

The services provided by Tata Sky is useless. If some one is not in a position to watch some channels, after lodging a complaint to the service center, one engineer come and charge Rs.170 for every visit. No receipt is provided for any payment made to the Tata Sky. Most of the people are facing this problems but there is no solution for the same. I am going to file a RTI, why the Tata Sky Provider are charging the extra amount on every visit of their engineer for providing the channels for which the charges were paid by the customer.

Oct 05, 2015
Rating

Complaint NEW
by: A.A.Shelke

My tata sky ID is 1020575070 but today at 13.10 hours it is being shown as 1131647149 and saying that i should pay immediately , balance towards my ID is sufficient as per SMS received from your end then why this, sir please confirm.

Oct 03, 2015
Rating

No response from Tata sky Call Centre for the last two days NEW
by: Sandeep

I have recharged my tatasky , and found no signal on my TV set , I made numerous calls to their call centre , but found no response except wait for 10 minutes we will connect to our representative, but not connected at all , I spent almost Rs.50 on calling their call centre no. .

Very unprofessional response by this Tata group company. Very disappointed.

Poor call centre management. No other contact no. or Email ids available on their website.

Oct 01, 2015
Rating

Pathetic service NEW
by: Vivek Raval

Horrible service...hiding behing their call center ... looting customer money ..they are not be relocate my secondary subscription inspite of paying all the money dues ..... hope ratan tata is listening to these customer bleeds

Sep 30, 2015
Rating

Re: Double Deduction Charges for Tata Set up Box NEW
by: Shyam B. Sharma

Dear Sir/Madam,

One of your patron customer SHYAM BIHARI SHARMA, ID No. 1093578332 has been availing your TATA SKY for more than 3 years, but real problem starts ON 18TH SEPTEMBER 2015 when I found my Digicomp not working at all and we complained for the same with COMPLAINT No. WO K74SL7U and I was told to change new Digicomp as the existing one got out of order and irreparable by technician Mr. Ramesh who visited us in Paharganj, New Delhi, so I opted to change new set up BOX i.e Digicomp and beared Rs.170 (Visit Charges)+ 350 (Set up Box Charges= Rs. 520) for the new one. Again Same day within an hour, new one set up box stopped working with same problem, I again registered complaint with No.WO K8LXLXQ, my Digicomp got out of order and again I was told to replace new one, and Technician Mr. Pradeep visited after 48 hrs not within informed 24hrs & It was again replaced. For first replacement they already deducted the charges of Rs. 520/- on 21st September but again surprisingly, they deducted the charges fof Rs. 520/- again for second time on 23rd september when the complained was in exchangeable period of 21 days.,

I lodged complaint No. K ATH3VU on 24th September evening around 4:45pm, However I told to customer helpline representative to reimburse second time deducted charges, I was told that same will be reimbursed within 24hrs then again time period of it was extended to 72 hrs by 27th Septemebr 2015 ; 5pm. I had a talk for 6-7 times with Customer care executives like Ms. Pooja, Jatin, Sheetal & their respective senior supervisors Shilpy, Shivani, Vinayak, Jaspreet, Michael within & post this period regarding processing of my request. They told that same will be done within the given time of 72 hrs till 27th September that Backend team will call me & reimburse the deducted charges. But even after 90 hrs.of request ,no reimbursement ; now they want to extend the date by 2nd Oct. 2015.

Till now, I have not received any call from your back end team on the below mentioned issue..Just got another Auto reply to my previous mail of last two days, its my third mail regarding it. I had 4 phone calls today & had a talk with few more Tata sky executives including seniors & Team leader Ms. Rachna...still no process..same story of last 5 days.

Now, You all have started to drop the call, it has happened thrice today...I think its purposefully.!!!!!!!

Can I expect this matter to be solved by tonight...Can I expect a call from your back end team by tonight to solve this issue or it will remain linger on by giving new dates & time again & again.....

Waiting for Positive reply to solve this issue.

I am really fed up now, have given them option to surrender the Tata sky services even. However I expect positive outcome of this problem from your end ASAP. I have drafted this mail on behalf of my father, Please look in to the matter and resolve the same ASAP.

Thanks & Regards
Shyam B. Sharma
Cust. Id- 1093578332
Mob. No. 9891650597, 8506050597

Sep 26, 2015
Rating

CARE A HOOT , ATTITUDE BY TATA SKY CUSTOMER CARE NEW
by: Ankur Gautam, Sub ID 110580377

Dear Harit Nagpal.
1. TATA products & services are vouched and benchmarked for its prompt and proactive resolution of difficulties of their customer environment.
2. In the instant case a number of channels , prominently Zindagi at 137, has not been aired since last 36 hours. When I contacted your customer care and requested him to let me know as to why same channel is available on Airtel DTH, and not on TATA Sky. Very promptly I was informed that it was due to sun outage.Even the senior CC executive failed to offer any logical ans. Then I requested for necessary refunds to my acct for your failure to provide the services I have already paid. It was rather a frustrating to hear " No this can not be done at the max we can arrange the visit of technician in next 24 Hrs. That means they are not worried even for a channel failure any duration and will still charge you for the same.
3. Mr harit I,m sure you have not imbibed such a culture in TATA Sky.I will appreciate your response if wish so to justify the lackadaisical, low quality and contemptuous attitude and culture of your Cust Care.
Ankur

Sep 23, 2015
Rating

complaint not settled NEW
by: Anonymous

customer care officers are not listening and not cooperting for the complaints. services are very very bad.

Sep 14, 2015
Rating

Activation of Package without Acknowledgement NEW
by: Anonymous

Hi Tata Sky Team,

I am raising a concern regarding falsely charging me for the Premiere HD packs. As per earlier conversation with your executive I had already explained the situation that I had received a call from your Customer Care person on 13/7/2015 (around Evening time) on my registered Mobile No. regarding a request for Activation of STAR WORLD PREMIERE & HBO PREMIUM CHANNELS, he said it will be free for the first month and then the monthly charges will be applicable. Hearing him out i flatly refused for the service, since i was happy with my current Package, again I received the same call on my registered number for the same Request which again i refused.

The following day the Customer care person gave a call at my alternate number for the Activation of the Premium channels. My Mom had picked up the call, she didint understood what he was trying to say and disconnected the call after which your executive took it as a yes and activated the Premium Channels.

Now I have a few Queries for which I want to the point answer.
1. When I had flatly refused for the premium channels twice from the registered mobile number, Why was the need of calling the alternate number and reconfirming it?
2. Why wasn't I informed on my Registered Mobile Number after the Activation of the services?
3. When will I get refunded back the amount which got deducted due to the Premium Channels?

I also want to raise a concern on 100 Rs deducted from my TATA SKY a/c saying (Hdlg Chrgs of SLNB 28 Aug 2015). May i know the reason for the same.

Being a Loyal Customer of your Brand I am pretty Disappointed by this approach of yours.
I would like you to Escalate the above request and revert as soon as possible otherwise i will have to report to the Consumer Court for the Same.

Subscriber ID : 1015894429

Sep 13, 2015
Rating

Problem with Payment Alert- not getting removed. NEW
by: Narasimha Rao

Sub ID : 1069380135

I thought that I am only having problems with Tata Sky. Now I am convinced that there are thousand unhappy with the service provider.
My problem is that the Payment Alert (Yellow Envelop) flashed on the screen every month just before the due date comes on the scree 10 days before and stays even after a week after payment. This is the monthly ordeal faced by me. My calls to different authorities of TS yielded nothing. They are clueless on that. The regulator is also hostile to me.

Would you place it before the right authority so that tata sky sets the problem and their arrogance right.

Thank you.

Narasimha Rao
Chennai

Sep 13, 2015
Rating

Sep 06, 2015
Rating

Total cheating by tatasky. NEW
by: madhusudan ray

My id is 1013922230. I was in Hyderabad with multi room connection with one recording facility/ As per tatasky record I am premium customer and accordingly they was not charging anything for relocation. Since I am central job, due to official requirement I was posted at Kanpur in June 2013 and taken new connection (1109852432) in view of paucity of time. Now I settled at Kanpur and submitted request for relocation of my earlier connection. But surprisingly even after follow up during last 20 days no action was taken. Moreover they informed that the same connection got cancelled by tatasky suomoto which is illegal. It may be noted that I am using tatasky since starting of their service in India. If you feel that tatasky is not cheating the customer then arrange for relocation of my id 1013922230 immediately. My details are :-
Madhusudan Ray
General manager (Finance & Admin)
Artificial Limbs Manufacturing Corpoartion of India
(A Govt. of India Undertaking)
Mobile 8127693333.

It is not understood as to how TATA group earned its brand value amounting to Rs.5000 crores ?

Sep 04, 2015
Rating

Inclusion of DATE Detail in Recorded Programs List NEW
by: Anonymous

I am a TATA SKY subscriber for over 5 years. I am
also using the RECORDING facility.
I have written several times to TATASKY,phoned them up many times, and used the chat option also during
the last 3 years, beseeching them to include the
DATE detail, when the list of recorded programs is
shown on pressing the PLAN button. THIS IS OF VERY
VITAL IMPORTANCE AS WITHOUT THE DATE, NO PROGRAMME
CAN BE EASILY RETRIEVED FOR WATCHING. THE VERY PURPOSE OF HAVING RECORDING FACILITY IS LOST, DUE TO
THE ABSENCE OF THE d a t e DETAIL.
i'LL exlain better:
If you want to watch a recorded program of 25-12-2015, how will you get it, when the particulars
available are:
Channel No Day (Eg MON, TUES, WED etc),
Prog Name: Raina Beeti Jaaye, Time: 9-00 to 10p.m. etc.

In the absence of the DATE, you will have to scan
up and down and waste your precious time, before
you pick out your programme of 25-12-2015, from the subsequent screen, which has the date.

My request(which TATA SKY has not heeded for 3 years) is to move the DATE to the screen which
appears imediately after pressing the PLAN button.

Only if this is done, an index of RECORDED PROGRAMS CAN BE MADE facilitating easier retrieval
and quick viewing. Why is TATSKY not able to understand this? Is this simple software change
too much for them to handle?
S.K.Nataraj
1010704888
Mobile No.9176536564

Aug 20, 2015
Rating

TATA SKY disconnected my line without any intimation after huge recharge amount NEW
by: Anonymous

Hi,
2 days back I renewed the package with big amount and on 4th day, they disconnected the line itself and blocked the login site for me. I am preparing to go for consumer court.

Aug 16, 2015
Rating

No Responsible person In TataSky NEW
by: Leena Shah

Tatasky service is pathetic. You only keep calling the call centre and each time talk to a different person but nobody there to solve your problem which is created by the company itself.There is not a single responsible person whom to contact and solve a minor problem which their company sercive centre has done. Gone and put a new ID number when i bought my new HD set top box.And my recharge was done on my existing id.So the new set top box not working because no signal from tatasky since this new number shows 0 balance. Can anyone please attend to this
Leena Shah
contact no.9820581867

Aug 16, 2015
Rating

Aug 03, 2015
Rating

POOR SERVICE NEW
by: HIMANSHU BABBAR

I want to split the multi connection 1124810183 and trying since last one month but every rep gave me different reply and my problem is as it is even my all four setup boxes deactivated.. I think that tata Sky is poorest service in his field.

Jul 31, 2015
Rating

Bad Service NEW
by: Pravin

Very bad service in maharashtra (mumbai) circle

Jul 13, 2015
Rating

Bogus customer support and frauding NEW
by: ahammad hussain

My customer no 1120638125
i was told about offer over mobile (FROM-8067337200)
that with a recharge of Rs 1300/- the same will be activated for one year. But to my surprise after doing the same i get a message that the same has been activated for 4 months 15 days at the rate of Rs 289/- per month.
If it is done by a company where Tata name is involved then whom to believe?
The customer care executives are fraud as it appears to us.
The worst part you can not contact the number from where you received the call.

Jul 12, 2015
Rating

wrong commitment bye call cwentre NEW
by: sanjay

my id is 1014313173 i have receieve a call from 3366157200 this numer & date and timing is 09/07/2015 -11:30am,11:38am,01:35pm
10/07/2015-3366156000-11:25am/3366157200-11:29am
from this number a madam call me for upgrade my tata sky box to hd box she tell the engineer come my and change my box free of cost ang give me hdmi cable+one universal remote + one month warranty after engineer visit they denied for remote then i call to customer care but no response by customer care they r saying we r not know who was calling u please call me on myn rtn and clear me what ur call centre commit me

Jul 12, 2015
Rating

wrong commitment bye call cwentre NEW
by: Anonymous

my id is 1014313173 i have receieve a call from 3366157200 this numer & date and timing is 09/07/2015 -11:30am,11:38am,01:35pm
10/07/2015-3366156000-11:25am/3366157200-11:29am
from this number a madam call me for upgrade my tata sky box to hd box she tell the engineer come my and change my box free of cost ang give me hdmi cable+one universal remote + one month warranty after engineer visit they denied for remote then i call to customer care but no response by customer care they r saying we r not know who was calling u please call me on myn rtn and clear me what ur call centre commit me

Jul 08, 2015
Rating

Wrong Subscriber ID displayed on TV NEW
by: Thejaswini

I have been Cheated by TATA SKY, the worst DTH connection ever. I had recharged my Tata Sky account with an amount of 2000/- to the subscriber ID(1004733026) on 9th December 2014 displayed on my TV screen through MobiKwik. I was waiting for my Tata sky about the balance to be reflected in my account, well it did not. So, I called the customer care and told them the same, they replied back saying that they had displayed a wrong Subscriber ID, and changed the subscriber ID to the actual subscriber ID(1066449271) immediately.
I asked them for a refund of my money, Rs. 2000/-. They are ignoring my complaint (Service request No. 1-35198563505) and replying back saying, it cannot be done as I had done a recharge through a third party site i.e., Mobikwik. I have raised many complaints through call, for the first few days. Also have dropped them many mails from January 1st 2015, and I still can’t find any response.
So, please don’t choose TATA sky as your DTH connection, it has an awful customer support and has no value for your money.

Jul 05, 2015
Rating

No escalation procedure NEW
by: Anonymous

No escalation procedure in Tatasky. Always we have to talk with customer care executives. They also put on hold for 10mins or more than that. Seems Tatasky have MoU with Telecome providers and 50% of the call rate is transfered to Tata SKY. Day light robbery. If anyone know the escalation process means pls let me know. Last one had faced so many issues. I think better option is to go with consumer court.

Jun 27, 2015
Rating

third grade sevice NEW
by: Anonymous

I have been using Tata sky since last two years. Customer service of tata sky is degraded in such a way that they are not interested in future business. It is very difficult to contact their customer service executive not only that our Tata sky pack will change automatically and no way to contact their representatives.

Jun 24, 2015
Rating

re starting of digi card 000112483367 NEW
by: Anonymous

I am subscriber of tatsky 10805069708 and my mobile 9415559823 was also registered as RMN. But unfortunately my set top box or services suddenly stopped since 18/05/2015. I called nos of times but could not get solution and all the times representatives transfers call one to another. It is very unfortunate part, that i am using tatasky since last so many years and, now facing problems.
I further wants to describe the problem, actually the connection was provided in balrampur chini mills ltd. and there was total four connections. The primary connection was on name of Mr. P.M.Jogi but above said mobile no and email ID was with me. Now two out of four connection were in operation and the digi card no 000112483367 was with me and i recharged with Rs 1500 the same in month Feb 2015 for having validity of Six month.
on 15th may 2015 on ward the connection was stopped and simultaneously registered email ID and RMN also changed with out taking me in confidence or information. It was suggested to me to talk with Mr. P.M.Jogi and a mob no was given but this no is responding as switch off and when it was told then your representatives are saying that it is not possible to re start this connection unless the permission of Mr. P.M.Jogi.

Trailing mail is self explanatory that earlier the communication were held between us and i could not understand that how it can be changed with out taking conses from my end.

Please take necessary action and get re start my set top box. If you want to create new subscriber ID please advice accordingly.

Jun 21, 2015
Rating

Tata Sky Bogus Service NEW
by: Anonymous

I am very unhappy and writing to you for help. I am a very old Tata Sky customer right from its inception.

Customer ID: 1101552899

For almost three month I am facing issue with signal, I have called the customer care no multiple time and after going through the long IVR wait with unwanted options the customer care executive does not know how to converse in English, they are unable to articulate the issues which i am going through and last option they tell you is to have a Tata sky technician visit and get it check.
Tata Sky technician are never on time on a week day you have to wait for them hours and finally when he came he did a reset of the setup box and said it should work. Worked fine for about a week and then the same issue continued.

Called the Customer Service no again, after going through the crappy IVR Option which does not make sense and waiting time of 20 mins finally spoke to a human who can't speak English (why do they have option of English, Hindi, Marathi in IVR); told them about that the previous issue is still continuing; had to explain the whole again (*** Guess tata sky customer service operations does not have any way to look up previous call history), same reply - Technician would visit the place and get it check.

3 weeks over and the technician has not made it yet. They will always call you at odd hours when we are in office in spite of telling them to call over the weekend, they keep sending SMS that the Technician would call and their Local/ Nodal Contact centre are worst, people out their are adamant & rude every time l speak to them they assure that the technician would visit I do keep getting SMS alerts stating the technician would come between so and so time. This is the daily affair but no respite.

This is the most disgusting service I've ever come across from any service provider.
Are there any listeners or we common man will get helplessly cheated by marauding companies like yours. Are these the service standards that you guys practice?

I am no longer interested in continuing my subscription with Tata sky.

Jun 11, 2015
Rating

Worst Service NEW
by: Awadh Jha

On 06.06.2015 my set up box was changed by TATA SKY person after continuous request through phone and sms. Thereafter it is not working. Helpline always gives same answer- your complaint has been registered but nothing takes place.

My ID No. 1060858692
Digicomp no. Old: 930299130433
New Digicomp no. 134283127378
NDS No. 049427305973433477

Message coming on TV screen: This is the wrong card for this set top box (pairing error)

Can any body help me.

Jun 11, 2015
Rating

Jun 10, 2015
Rating

Want to change register mobile number NEW
by: Martin E Yanthan

Sir since i have lost my old register mobile number of this Subscriber ID 1046363188 i advice you to change my new register mobile number 9612427702. Thank You

Jun 10, 2015
Rating

Jun 07, 2015
Rating

bous call center from tatasky NEW
by: Anonymous

1) Tatasky callcenter executive adding recharge pack themself.
2) I cant remove everywhere tv.
3) Help desk never answer calls.

Very disappointing and upset for this kind of services.

Thank you tatasky. isko laga dala toh life zingalala

Jun 06, 2015
Rating

Poor Service NEW
by: S Venkatachari

we have been trying to reach TATA SKY customer care centre 18002086633, 18602086633 and their other numbers since yesterday but no response.

Jun 05, 2015
Rating

poor service NEW
by: Anonymous

tata sky id-1000143627.
tata sky work order no-IG1VY4T DATE 04/06/2015 has been cancelled without any resan.
i have call 1860 500 6633 on 05/06/15 at 10:40 pm with my mobile number-9430861018.
call received by pankaj & said to me
your call transfer to other department after that he said to me order no-IG1VY4T cancelled due to visiting charge & my attitude.
best of my knowledge no any visiting charge collect by tatasky to upgrade MPEG4 box & it defect which is upgrade a few day before.
please inform me
why order no-IG1VY4T cancelled
& punish customer support agent who told me order no-IG1VY4T cancelled due to visiting charge & my attitude.
mob-9430861018.
id-goandpee@gmail.com
name-GOPI KRISHNA.

Jun 04, 2015
Rating

Reply from Representative NEW
by: Ramlal

I want to split the multi connection and trying since last one month but every rep gave me different reply and my problem is as it is even my all four setup boxes deactivated.. I think that tata Sky is poorest service in his field.

Jun 01, 2015
Rating

Pathetic NEW
by: Vivek Ranjan

We have sent the mail for & do call at TATA SKY helpline nos for change the set box for upgration but till date we have not received the any response from concern team due to this we are not be able to watch our favourite channels like sab/filmy/ndtv

Customer ID - 1038632822

Pl help to resolve this ASAP

Thnx & Rgds
Vivek Ranjan
+919971100580/+919717863357

Jun 01, 2015
Rating

Poor Services Not able to Change the Set Top Box in 10 days NEW
by: Surya Prakash, Jaipur

I am the TATASKY Customer from last 7 years. Recently company have started to change the Set Top Box from normal to MPEG, I have requested on 20th May by giving the Miscall on given No. Revert massage received with confirmation. But still no action has been taken from your team. I am continuously calling up at Toll Free No. and getting the assurance for next 2 hours.

Company has stopped some channels as well as it is migrated to MPEG Services. I am not able to see these channel due to changes not done, which payments are being made by me.

Why should I be borne these charges by me, if TATA SKY is not able to fulfill there services?

May 26, 2015
Rating

ABOUT TSTS SKY POOR SERVICE NEW
by: VICKY RANA

MY ID NO IS 1117624278 AND I FACING A PROBLEMS LAST 16-17 DAYS ABOUT A SET UP BOX DROOPED.AND YOUR CALL CENTER EVERY PERSON GAVE ME A COMMITMENT THAT YOUR PROBLEMS ARE SOLVE IN 24 HOURS. BUT LAST 17 DAYS PROBLEMS ARE NOT SOLVE AND CHARGES ARE CHARGE DOUBLE SET UP BOX WHILE 2ED TV ARE CLOSED.

SO PLEASE SOLVE MY PROBLEMS YOUR EXECUTIVE ARE NOT SOLVE MY PROBLEMS. AND REFUND MY MONEY ASAP.

May 25, 2015
Rating

poor service NEW
by: Anonymous

Very bad service,useless people.not responding properly

May 22, 2015
Rating

INTERRUPTED SIGNALS TATSKY ID-1053914873 NEW
by: Anonymous

Since 06/04/2015,till date we are facing lot of problem at Serenity,Raheja Reflections,Thakur Village,Kandivali East-Mumbai-400101.
All approaches to call centres,service centres,mails to customer care of Tata Sky are in vain

May 21, 2015
Rating

bogus Service From Tata sky NEW
by: Dr Rajesh Trivedi

very bad service from TATA sky.

I was very tried calling team leader. one of the Team leader Mr Bharat told me he will call me at sharp 3.45 pm but as usual false promise.

I have talked to following team lead of tata sky Jyoti,Raj,abhijit,bharat vinay and Mukdul. but my problem was not resolved yet.

May 19, 2015
Rating

spot fire idiot support staff NEW
by: vivek

Tatasky big name offering 24x7 customer services but does not have staff who really understand customer query or what is benefit of company. Tatasky launched everywhere TV app for mobile but very wick to make aware own staff why app will not work on different devices and in that staff among them self blame each other and instead of apology about unfinished product or bug based app distributed. Spoke to Mr. Rahul on 19-5-2015 at 2315 and the guy does not know how and what speak to customer on top keep pushing customer to make expense bruteforce. He should yunderstand customer dont have time to test tatasky unfinished product but by putting customer own time tested app should be valued rather he was talking foolish. SORRY BUT SUCH IDIOTS SHOULD BE FIRED SPOT spoiling tatasky name. Request some senior most manager of customer support tatasky take instant steps to stop hamming further reputation damage to tatasky name specially matter of support, customer support concern.

May 19, 2015
Rating

Subscriber I.D.No.1001763083. Poor Response against Service Complaint. NEW
by: Deepak

Sir i would like to give your kind attention that even after so many complaints to tata sky help line no. For poor quality of signal & HD view no response from tata sky nor any person visited to the place. Details of complaints.:-
1)Complaint No. HVOFPNU Dated 29-4-15 Time 2:39 PM
Complaint not solved and subsequently cancelled without any reason.

2)Complaint No. I3799MJ dated 16-5-15 Time 4:21 PM.
Status: Complaint not solved and subsequently cancelled without any reason on 16-5-15. Time 10:44 PM.

3)Complaint No.I4N8QTE dated 17-5-15 Time 10:57 PM.
Status: Complaint not solved and subsequently cancelled without any reason on 18-5-15. Time 10:39 PM.

Sir its very much disappointing that such a proffessional team of company behave like this.
every time we call it takes around half n hour to spends. Some time your telecallers disconnect the call without listing to customer (like Mr. Hafiz done on 18-5-15 time approx 10:45 PM)

I would like to request you that
1) kindly resolve my Tata sky Signal Problem without any further delay and
2) kindly refund my Tata Sky Subscription charges from 29-4-2015 to till the complaint been solved.

Hoping for a positive reply.

Thanking you,
DEEPAK SURANA

May 16, 2015
Rating

Customer care a big Zero NEW
by: S K Sarkar

Even after trying since two weeks, I could not connect them over phone. Also did not get any response after lodging complaint through website. As a customer (ID : 1059117521), tried to contact through all possible ways, but in vain. As an Ex-employee of Tata group of company, I will say that Tata Sky is destroying the brand value of TATA's.

May 15, 2015
Rating

Worst service of TATA SKY NEW
by: Om Singh

tata is such a big name but for tata sky it is not true, it customer care service is worst. It's installed device has been fell down from the wall on 13-may-2105 and till now I am continuously follow up the tata sky customer care to re-install the same but till now no call/solution has been provided by Tata Sky. I am surprising to see that there is no escalation matrix. I have called to customer care 5 times but their senior department is busy and there is no separate number of mail id so that a customer could call senior management. After 8-10 minutes on call you will hear a executive voice and if you want to talk senior management you have to wait for 5-6 more minute after that executive apologise and say lines are busy.
It's very third class service.

Om Singh
Meerut

May 13, 2015
Rating

hoplees service NEW
by: Anonymous

tata is such a big name but for tata skay it is not true hoplees and thard clas servis given bay tata skay we cant see tv because of no signal and customer servis is a very thard class we coll and wet for halp or one aour but no respone comes

May 10, 2015
Rating

Atrocious Service from Tata Sky NEW
by: Dr. Vinoo Jacob

I am a subscriber to Tata Sky, subscriber id 1103834790. I have one Primary and two secondary connections and am what Tata Sky terms a Premium Club Subscriber. One of my connections was not working on the 2nd of May and I went online and complained at the Tata Sky chat site and was given a Work Order (no.HWX1U0I) at about 1030 hours on the 2nd of May. When there was no response after 4 days, I went online and complained again, on the 6th of May. I got multiple apologies, but there was still no response. Ultimately, on Friday 8th of May and again on Saturday the 9th of May, I rang their helpline number, with no positive response, sent E-mails to their help@tatasky and also wrote to one of their executives whose E-mail id I had got on an earlier occasion Harsha Gollakota with copies to various newspapers and then somebody rang me from Tata Sky and ultimately, a technician turned up today, 9 days after the original complaint. It took the technician just a phone call and 30 seconds to sort out the problem, which was in their system and nothing to do with the local connection in my home. If only their local franchisee or their local executive had taken the trouble to ring me on the same day that I had registered my complaint, I would not have had to go through all this aggravation. I believe, these buffoons are hiding behind an Electronic curtain and customer service is the least of their worries.
Dr. Vinoo Jacob FRCS

May 07, 2015
Rating

Pathetic service from Tata Sky NEW
by: Ranbir

I m from bangalore and since the past 5 days I have seen the worst service from Tata Sky.
It started with when my set top box stopped receiving signals. I logged in a complaint. I was sent a text that a representative would get back within the next 24 hrs. But alas no one called or turned up and received a message stating that the WO is closed. I again called and after hours of waiting finally was able to speak to an executive. She promised that she will look into the issue and an installer will come by the same day. Nothing happened for the next couple of days. I stated getting messages for my next recharge due for payment. I made the payments waited and nothing happened. That is when I decided to escalate. After escalation I spoke to 3 superiors and everytime the same promise but no one came. Thanks to one manager Jessy who took this up personally yesterday & made sure that the problem was resolved.
My lawyer & I plan to go to the consumer court as I believe that this is the only way companies who don't care for their customers should be reprimanded.

May 05, 2015
Rating

Another Pathetic Tata Sky Service Strory NEW
by: Amit

Bellow is the mail I just sent to nodalofficer@tatasky.com:

Registered Mobile Number: 9833113111

Hi Amit Singh,

I have least expectation that someone will read this message and respond to it. I lost my faith on Tata Sky. But still, giving it a try.

I am not able to view any channel on Tata Sky for last 4 days. I have called around 10 time on call center and every time I was kept on hold at the end of the shouting and then call gets disconnected.

I have received 4-5 messages for installer visit but no one called or visited to fix the issue. Every time a new timing is mentioned in the message but no call & no visit. On every call, my complaint is taken on high priority and promise is made of immediate resolution. All are false promises and wrong commitments.

All your executives are hopeless. I think Tata Sky itself has become hopeless and they are taking the customers as fools. You are not honoring your own commitments for installer visit.

I have suffered a lot these last 5 days and in a mental agony now. I will take the set top box to your service center and break it in front of them, if I could.
If you are unable to provide proper services, stop your business.

I purchased Tata sky for the name and high standards of services it was known for and most of all, the name "TATA". But all that is gone now.

May 04, 2015
Rating

BEKAR costumer service from tata sky NEW
by: Balbir Singh

I wrote this mail to Nodal officer Noada and tata sky refuge to receive mail instead of reply.

Dear Sir.

Ref trailing mail my service has been discontinued with out replying my request. Please look in the matter and restored my service immediately.

Thanks.

Mail Delivery Subsystem

May 3 (1 day ago)

to me
This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

tatasky@tataskyhelp.com

May 03, 2015
Rating

Misappropriation of Rs. 2051.00 paid to Tatasky through their IVRS on 26 Apr 2015 NEW
by: Anonymous

The mail written to Tatasky 0n 29 Apr, 01 May and 02 May 2015 iis reproduced below which still remains unanswered:

Dear Sir/ Madam,

I have not received any response to my complaint till date even after 06 days of having made the payment of Rs. 2051.00 for installation of a new Tatasky connection at my residence at Ghaziabad through my credit card utilizing your IVRS and my mobile number 9811310893.

In this connection, I received a call today from your customer care at about 1725 hrs informing me that the amount had not been received by Tatasky. I was also told that you have linked this to my Tatasky connection in the name of Neha Agarwal at Pune having subscriber ID 1000132597. It is to inform you that my present payment of Rs. 2051.00 was for installation of a new Tatasky connection at Ghaziabad where I have moved recently and it has nothing to do with the subscriber ID 1000132597, though the email ID given by me is same for both the installations. This was explained to your customer care officer who spoke to me. I was asked to provide an alternative email ID for this new connection and the same was given to her. The new email ID given by me is "subodhagarwal@rediffmail.com". I requested her to reply to my email about the present position of the case and she assured me that I shall receive an immediate reply but I have not received any reply till now. It is requested that I may be informed the present status of my transaction of Rs. 2051.00 for a new installation at Ghaziabad made through your customer care IVRS system on 26 Apr 2015. It is also requested that this transaction should not be confused with my Tatasky connection in the name of Neha Agarwal having subscriber ID 1000132597 and registered mobile number 9850966027. All future communications may be made with my alternate email ID subodhagarwal@rediffmail.com and mobile number 9811310893.

Please do confirm the fate of my transaction. Probably, the issue is being hushed up since it involves negligence and carelessness on the part of Tatasky personnel and I am being harassed and no reply is being given in writing.

Hoping for an early reply,

Yours sincerely,

Subodh Kumar Agarwal

Mob: 9811310893

May 03, 2015
Rating

no signal from last one month NEW
by: sanjeev gupta

From last one month no signal in tata sky. I have raised so many complaints from last 10 days. From last 10 days i am waiting for the technician but till date no solution only assuraance.

May 03, 2015
Rating

May 01, 2015
Rating

No signal since 02-04-2015 and ONLY BOGUS COMMITMENTS FROM TATA SKY NEW
by: Lakshmi

ajaitleysansadnicin,
jspna-moibgovin

Sri. Arun Jaitley, Hon'ble Minister of Information and Broadcasting,

Sir,

We have been facing a horrible time with our DTH service - TATA Sky. There is no signal by TATA Sky since atleast 02-04-2016 and they are least bothered to rectify the same nor issue a public message through media. The problem is very wide spread. Please go through a sample of grievances regarding this in the following web pages:

indian-voice-overscom/tata-sky-contact-detailshtml

complaintboardin/complaints-reviews/tata-sky-l5895html

mouthshutcom/product-reviews/Tata-Sky-reviews-925065500

I'm sure these complaints are just a fraction of the actual affected people as not many are aware of where to post their grievances.

We would be much obliged if you could prevail upon TATA Sky CEO or Mr. Cyrus Mistry to carry out their obligation for the fees they are charging customers.

Yours sincerely,
Lakshmi.

---------
From: xxxxxxxxxxx
Date: Thu, Apr 30, 2015 at 2:52 PM
Subject: Fwd: No signal since 02-04-2015 and ONLY BOGUS COMMITMENTS FROM TATA SKY
To: harth.nagpaltataskycom, ceotataskycom

Dear Mr. Nagpal - CEO TATA SKY DTH

I hope you are aware that services of TATA SKY DTH are down atleast since 02-04-2015, which atleast is the case with me.
We have tried multiple times to contact your customer service helpline by Toll free helpline, SMS, email (some of my emails, i'm forwarding for your reference). However what we got in return were all bogus promises of redressal either through email or SMS. The SMS messages were so accurate that a technician is on way and will resolve your problem between 12:45 to 13:25 etc multiple times. I can show the SMS if you're interested. However the problem is yet to be resolved and signals yet to be restored.
I don't know what kind of company you are running which neither discloses to the customers the goof ups in its service and how many days it will take to restore the same. I'm sure atleast you might be aware that you are bound by TRAI/Information and broad casting ministry guidelines regarding disclosure and redressal of problems.
I'm also not sure how you can still bill us for this period in which we have only received humiliation and agony from your end in the place of signals.

Hope some better sense prevails and you would work to restore the service as soon as possible and instill some sense of service in your officers.

---------- Forwarded message ----------
From: xxxxxxxxxxxxxxxxxx
Date: Thu, Apr 9, 2015 at 7:02 PM
Subject: Fwd: No signal since 02-04-2015 and ONLY BOGUS COMMITMENTS FROM TATA SKY
To: nodalofficertataskycom

Dear Mr. Ashoka,

Our TATA Sky DTH box id No is 1065031542
I request you to kindly go through the below complaint of mine.
You people have not only failed to resolve the service issue within 24 hours but also have failed to intimate us, in writing, within five days the reason for your failure.
We urge you to see that it is resolved as per your manual of practice (as guided by TRAI) and also refund subscription charges for the period the system was inactive along with a written apology for the inconvenience caused.

Best regards,
Lakshmi.

---------- Forwarded message ----------
From: xxxxxxxxxxxxxxxxxxx
Date: Thu, Apr 9, 2015 at 6:48 PM
Subject: No signal since 02-04-2015 and ONLY BOGUS COMMITMENTS FROM TATA SKY
To: "helptataskycom"

Hello,

Their is no signal on our Tata sky set top box since 02-04-2015. What kind of upgrade are you carrying out?
I have made a complaint regarding the same on 03-04-2015 which is still pending with work order No NS1504023704659. Every day we are only getting an SMS saying that your representative will come shortly and fix the problem, but nobody has come in the past 7 days. What kind of service will take 7 days to fix the problem? This commitment seems to be bogus and you are untrustworthy people. Now you have even disabled the customer service link on (mytatasky) so that no body can make written complaints. Who will give us back refund for loss of these 7 days of subcription charges?

Now that you have failed to take up and rectify the problem I shall also forward this email to Mr. Cyrus Mistry and see atleast if he cares for customers.

Best regards,
Lakshm

Apr 30, 2015
Rating

pathetic service from tata sky NEW
by: shweta jain

I am using tata sky but for the entire april month there were no signals on tv,we already did the recharge so there was no issue from our side. but tata sky people were just displaying a message saying its cloudy outside, though its clear sky in pune. infact 41 degrees temp. Everytime we called cust care, it took 30 min minimum to get somebody on line and they just registered our request with no solution. Nobody visited, nobody called back. no assurance. Its almost 25 times i have logged the complaint. Infact me an mu husband took leave from office to attend the technician after cust care guy give assurance. But nobody came. its now frustrating and we facing mental torture because of tata sky service.

there is no solution and and we are suffering. Nobody resolves the problem and daily around 2 hours get wasted calling cust care getting somebody on line and registering the compalaint. Its same procedure we are following for the entire month and now totally fed up.

please help u getting our problem resolved,
else need to put a case against tata sky for mental harassment

sending you an email like this can easily s show that we have gone beyond our patience level now as we are facing trouble for which we are not responsible.

A company like TATA can do such a think that is very sad.

Your cust care guys say that your request are cancelled with n reason, You Please go through the system and check how many times me and my husband has logged the requests and how much time is wasted.

We are also working people and time is equally important. I am working in HSBC and my husband is SGM in research firm ., so please teach something to your guys how o solve somebody problem w for which they are actually paid for and not to torture

For your reference:

Latest request number : 30942743248

Apr 29, 2015
Rating

Disgusted with Tata Sky - a bunch of cheats and frauds NEW
by: Anonymous

I am very desperate and writing to your for help. Can you please do something about this???
I am a very old Tata Sky customer right from its inception. I have subscribed to the annual package.
For almost a month I am not getting the signal for half the channels that I have subscribed to. I tried to call up the customer care no. But couldn't get through despite holding on the call for over half an hour to 45 min even though the voice over said that the estimated wait time is 3 to 8 minutes. Finally I sent an Sms and also have missed calls to stipulated nos. To get a call back. This sent on for almost a week and nobody called. Despair had set in and I was totally disgusted by the appalling service standards.
I kept trying my luck and I finally managed to connect with the call center on 19th April. I was issued a work order no. WO:NS1504196395852 and was told that the technician will attend to my problem on 20th April. Nobody came and again I called on 20th April and was assured that somebody would come positively by the next day.
Today is 28th April and I've been calling up the customer care every single day. Till now nobody has come and all I get are assurances from the customer service team that somebody would definitely come today itself. I do keep getting Sms alerts stating the technician would come between so and so time.
This has become a daily affair but no respite is on sight.
This is the most disgusting service I've ever come across from any service provider.
And to top it all my rentals are getting deducted each day for the last one month even though I'm not availing the services.
Are there any listeners or we common man will get helplessly cheated by marauding companies like yours.
Are these the service standards that you guys practice?
I had complained on the tata sky facebook page and read told that my problem would be attended to on priority. This was 8 days back.
Such are the benchmarks that you guys follow. Today I got an sms saying that my work order has been cancelled. On enquiring at the call center I was told that the feedback has come from the field that my address is wrong. On cross checking I discovered that my address stored with the company is absolutely correct. More so none of the field guys bothered to call on my two cell phone nos. available with Tata Sky including my registered mobile no. to check on my address.
The customer care twice today said that he is forwarding my line to his senior manager but I kept on holding for over an hour and nobody picked up. Ultimately the line got disconnected.
I'm apalled and totally disgusted.
I am no longer interested in continuing my subscription with tata sky. I would therefore request you to Pl cancel and subscription and refund my balance amount of rentals.
Hope you guys would be honest enough to refund my money.
Regards
Rehan

Apr 27, 2015
Rating

Customer service is degrading NEW
by: SVR

Gone are the days when Tatasky used to respond to customer queries immediately and be proactive in resolving the issues. now-a-days, the company things that it is grown big enough and the customers are bound to follow whatever they say or do. They are grossly mis-reading the customer resentment against Tatasky and are bound to fail. This is definitely not a Tata company and absolutely doesn't have any ethics and as another user mentioned, they are hiding under the cover of the call center. I moved from Cable wallah to Tatasky just to get better customer service and if I don't see the value of the service, my cable wala is always much cheaper and there is no reason for me to continue with these irresponsible guys.

Apr 25, 2015
Rating

id no - 1148612409 NEW
by: MPSHARMA

Dear Sir,
As suggested by your local representative, who has put my Tata Sky TV connection,
In a good faith,i have send On Line Rs 1190-00 for recharge of My Tata Sky TV
Connection id no - 1148612409 to care@paytm.com.

They have accepted the payment through order number -920970294 .
care@paytm.com did not deposited the amount to Tata Sky & my connection
discontinued with out my fault. I have written them but no positive response.

As a TATA Company this is unethical, which do not require this kind of money.
Sorry to say that Your Tata Sky representative not providing any assistance & forcing
me to make further payment .

Please look in this matter urgently & save my hard-earned money from your recognized
care@paytm.com agency.

MPSharma
sharmamp91@gmail.com
Mobile no- 9819837785

Apr 25, 2015
Rating

Apr 24, 2015
Rating

More than half channels can not be viewed NEW
by: Anonymous

I have been Tata Skya customer since 2009. Ever since I never had any issue with their single (barring monsoon) or with their customer care/technical support.

However, I have lodged complaint on April 7th and have been speaking to their customer care practically every second day, but besides the false commitment, there is nothing.

What is being told that Tata Sky system is being upgraded, however in reality the services are getting degraded..... Probably Tata Sky is done with their customer and wish they should discontinue using Tata Sky.

Apr 23, 2015
Rating

Regarding TATA SKY Signal NEW
by: Mr. Apoorva Rathore

Hi, My I'd no. Is 1054873292..We are facing the TAT sky signal problem since 1 month... And the best part is that when we call customer care dept. to logged the complaint or tired to speak to the manager , they always put the call on hold for about 20-30 mins or disconnect it and make false promises of sending the technical team but unfortunately nobody turned up..

Ear lier we were very happy with TATA SKY services and there support but now this kind of unprofessionalis m completely disappointed me and I hope others too... As I have already paid 6 month advance to the TATA SKY , so right now I am completely trapped neither I can discontinue it nor I go with other services...
It's a humble request to TATA company to rectify this issue ASAP without losing your old customer trust and your brand name....

Apr 23, 2015
Rating

Worst ever service from Tata Sky NEW
by: Dr. P.P.Bhave

TataSky's present service is spoiling the name and quality the Tata Group has earned in these many years.

Tata Sky Subscriber number 1072636416

Despite of repeated complaints still there no one even tryng to attend the problem of iNO SIGNAL or Disturbed Signal Problem

TV is Blank and without signal for Hours and there is NO recording also.

The response from Call centre is " we ll attend you in TWO hours on Priority /HIGH Priority.

Is it the way now a days " Tata Sky" fools the genuine customers ?

I am getting SMS that your complaint is attened, share your experience? What is this ?

I wish that the complaint reaches to the CEO of the Tata Sky? I hope that he is not aware of these complaints else would take stern action against the responsible service providers.CEO should ask the staff not to give False Assuraces and spoil the image.

Dr.Bhave P.P.

Latest Complaint number 1-38638636315

Apr 23, 2015
Rating

TataSky service not befitting to the name TATA NEW
by: Raghunath Kodical

Our subscriber ID 1139992133. We are having a very frustrating experience with Tata Sky. There has been no or partial service for the last 20-25 days. Despite giving complaints several occassions over mail and phone, we are only getting false assurances that some technician will visit and fix the problem. Unfortunately no soul has turned up so far. It is a very bad experience with Tata that no human touch is available for our complaints. I have called their complaint booking no. but your have listen the computer speaking to you as .... press 1.2,3 like that in the processs you end up nowhere and lose your money. What a shabby service. It is not befitting to the name of TATA. I had great expectations, but deeply dissappointed. First of no service for the last 25 days and they are demanding recharge. Recharge for what. Quite funny. I demand full service restoration and compensation of no charge for at least a month.
Can anybody help with the telephone no. of CEO of TataSky. I would like to speak to him.
my email ID rkodical@yahoo.co.in

R.Kodical

Apr 22, 2015
Rating

contact TATA SKY NEW
by: raghavendra rao

please write directly ti harth.nagpal@tatasky.com or ceo@tatasky.com

Apr 21, 2015
Rating

Tata Sky signal problem NEW
by: Prasenjit Das

My Subscriber id is 1137867816. I am facing singnal issue from last 3 weeks. many times i tried calling customer care but not able to connect them till now. i have already spent 500 bucks just to connect to customer care. I am not sure how they are upgrading system without doing any impact analysis. The worst part is there is no email id mentioned of any supervisor to whom a customer can send email . this is ridiculous.

Apr 20, 2015
Rating

No Signal Issue with TataSky and No Response from TataSky NEW
by: Milind Gupte

My TataSky Subscription ID is 1000255549. I am unable to get signal since 13th April 2015. I lodged a complaint by calling TataSky Help Desk. They told me that someone will call me and take an appointment to visit my site. First 2-3 days no one called me when I called again on 15th I was told that it will be resolved in 24 hrs. Since then everyday I have been calling TataSky and every time they tell me the same that they will resolve it in 24 hrs. Couple of times I spoke to their seniors as well and they are nothing different. After regular follow up with the Contact Centre people I got a message that the technician will visit my place on 18/04/2015 between 20:26 and 21:06 !!! But no one visited the place, neither I got any call from anyone. To my surprise on 19/04/2015 I got a recorded message that the Workorder is lapsed !!! Till writing this mail my TataSky is still down :-(

I understand from the call centre that 70% of the customers are facing "No Signal" problem which has happened due to upgradation of their system!!! I am really surprised, how TataSky can afford to do such migration without anticipating such a massive disruption in the service and with out any planning?

Another frustrating experience is reaching out to the TataSky Call Centre Agent !!! You have to hold the line for at least 20 - 30 min. and if you request to talk to the supervisor then another 20 min. Worst part is when I was telling the whole background of the case out of frustration the agent simply disconnected the line and I had to call again and had to wait again for 20-30 min in the queue.

TataSky Management need to do something seriously and don't take your customers for granted. This kind of service is not at all expected from the Tata Organisation. At least I have very high regards to any of the Tata organisations and thats the reason I selected TataSky.

Apr 19, 2015
Rating

TATA SKY Team Stole my Antenna NEW
by: Vinay V

This the below email I have written. & they continue to ask me to show patience.

Hello,

I am writing this email in distress & post lot of frustration.

My TATA SKY connection is down since 16th April, Thursday. My Subscriber ID:1110038898 RMN:9900160260. I have reported the signal outage on 18th April, the Work Order# is HQC0EW7. However this ticket was closed on 19th April without resolution. I have opened another ticket #HQU4X3T. Below are the details further,

The Connection is down since 16th April that is 96 hours from now. When I had opened the ticket on 18th April, the engineer didn’t turned up till 19th April onsite.

During the troubleshoot he reveals I don’t have any antenna connection. This connection has been working since last 2 years without antenna? He left the site saying, I need to escalate it to MD & I have to call helpdesk to get MD number.

After further investigation I had found, 4 days ago there was a TATA SKY installation team was in my residential apartment. This team has disconnected my connection, removed my antenna & installed a new connection to the other customer & have left the site.

a. Who authorized them to disconnect my connection & take away the antenna? I had this antenna installed dedicated to my connection. How do I book the stealing of the antenna? Should I report to Police?
b. Now I have paid the subscription fee & there is no antenna, how do you intend to provide me the service. The connection is down since last 4 days.

I have 70+ year old elderly parents at home (while I live in different city) & they have been waiting every day that the connection will work on its own, till they told me on 16th that their TV is not working. TATA SKY installation team has conveniently exploited their old age to disconnect the connection & to provide connection to some other customer. Is this not shear Civil Crime & cheating of elderly people.?

I have two tickets opened
Ticket#1: HQC0EW7 -> Why this was closed without fixing the issue? -> Resolution in the ticket is -> I Don’t have antenna. So how my connection was working without antenna for last 2 years. This is a shear lie.
Ticket#2: HQU4X3T -> Why I have to open this ticket? There isn’t any resolution to this.

TATA SKY team has disconnected my working connection & taken the antenna ( A property belonging to me) -> This is stealing.
My tickets are closed without fixing the issue -> This is cheating.

Helpdesk doesn’t say anything but they need my cooperation. Should I buy a new antenna now? & pay you more money.

Would this requires Harit’s intervention?

Regards,
Vinay

Apr 18, 2015
Rating

Pathetic customer service by Tata Sky NEW
by: Rahul

I am unable to watch any channel since 04th April!

What makes it worse is the misleading info provided by Tata sky's announcements (that there may be a very minor and temporary problem) and the inability of Tata sky to respond - weather through the missed call, SMS, call centre or on mail.

When I do get through the call centre it is either a standard response of `Sorry, we will get back to you soon', or misleading info. I was even told that people who have been without signal for even longer have not had the problem attended to, so I should not complain !

Of course, should we be a day late in paying our subscription, action will be immediate !

Apr 18, 2015
Rating

signal issue.. pathetic service from Tata sky NEW
by: Sanjay Andani

Hi,

Subscriber ID :1096905730
Registered mobile no :9594199333

This complaint is regarding the deficiency in your service receiving from Tata Sky. I have been facing the network problem since last 20 days,due to this I am not getting the channels.

I had sent several SMS to 56633, on requesting to provide the services, but not received any favorable response for your end. Pathetic service from Tata Sky Team.

Due to this, entire family is not enjoying their summer holidays. My humble request to you to resolve the issue on priority.

Warm regards,

Sanjay Andani

Apr 18, 2015
Rating

signal issue.. pathetic Tata sky NEW
by: Rohit

We are facing signal issue but after so many missed call on given number,nobody is tacking care the same issue and very worst and pathetic service of Tata sky.

Apr 18, 2015
Rating

total deficient service NEW
by: raghavendra rao 9845694904

mr. harit nagpal or any tata sky official.,
same experience as others has been felt by me. except no response from call center no. & message that some one will contact you, there is no other contact from tata sky. my TV channels are unable to be viewed & in spite of several attempts to contact & inspite of several complaints, there is no rectification of problem. added to this i get a message that the probmlem has been solved, without any one contacting me or anything happening. will something happen now? anyway, i have decided to move the consumer forum

Apr 18, 2015
Rating

Fed up with TATA sky services & Hopeless service by TATA SKY NEW
by: Shashin

Tata Sky got out of signal and most of Indians are affected. I am one among them. I have registered a complaint since long time (25 to 30days) . I have many time missed call on your complain register number but yet there is no any solution provide by TATA sky as we as no any technician depute.

Hopeless service by TATA SKY, it seems that their software gradation is never ending process. Customers like us are been fooled by saying that there is a free visit arranged to solve the problem.
I am fed up with your services.
I never ever suggest to any one to purchase the TATA SKY.
If problem will not be sort out in stipulated time (3 days) I will raise the consumer case.

Apr 17, 2015
Rating

Tata Sky - Vanished in Sky NEW
by: N Eswara Rao

Dear Mr Harit Nagpal,

I have never thought that I'll write a mail to Tata Group in this tone and language. I always keep Tata Group flag up and show Tata group as an example throughout globe. But today I am totally disturbed, distressed and disgusted the way you are running this tata sky organization. With utter displeasure I am writing this mail to you.

Tata Sky got out of signal and most of Indians are affected. I am one among them. I have registered a compalint on 5th April 2015 (today its 17th Apr 2015). I have been given several work order numbers like NS1504054699724, NS1504156127616, HOZTD4E, NS1504166254019 and so on...Whenever I call tatasky help line I get a new work order number, whenever I contact online I get assurances. Most of the times I can't get them through as well. Wil anybody wait for 12 days in these faster days?

Believe me, if this is BSNL an Indian Organization operated by Government of India or AIRTEL a private sector company would have cleared this problem long back or they should have been in constant touch with the customer. A street side cable operator would have completed his problem in no time. What about TATA SKY? An organization run by Tata group? Shame on your part! No body intersted, no body calls none of the employee is responsible for my signal outage. And customers like us have to pay yearly advances. Nobody in the organization is accessable to public. You are not bothered have you given any public statement about the signal outage? Please remember you have collected public money in advance and not servicing for it!

What should one do? Please reply and answer how I have to move and how other public need to move with Tata Sky. Expecting you to open your eyes and reply!

Apr 17, 2015
Rating

Disguted with TATAT SKY NEW
by: Jayaraman C

Am a premium customer with 1=2 connections in my house for the last 5 years.
Like others am also facing the same problem of no signal - only few normal channels are coming
The channel 100 says - please send sms 56633 and we will send our engineer to rectify free of cost.
I have been sending sms religiously for the last 15days and every time I get a quick reply that my complaint has been registered and the engineer would contract shortly. Does it take 15 days for the engineer to contact? Whom are they bluffing.
Am apalled by the service and the response. All phone lines are relaying recorded message "the lines are congusted owing to many ocmplaints and we shall call you shortly. No call what so ever.
I do not know why the Managment is spoiling the TATA's name. I would like to change my service provider with immediate effect. Literally disgusted with TATA SKY

Apr 17, 2015
Rating

no signel ,no service NEW
by: anandakumar.g

last 17 days no signal,call center staff under culture no response,pls take bake your setup box and dish

Apr 16, 2015
Rating

Disgustated. NEW
by: D. B.Damania.

I have been getting distorted pictures,and no English news channel for the last 20 days.Have called up all the TataSky helpline nos,and still doing so everyday,but to no avail.You have to hold on to the phone for almost 15 minutes,and then very conveniently a recording comes that I should call this other no.Have also sent them and still sending sms's according to there instructions,and giving them missed calls,again on there suggestions,but again no luck.I wonder if this company has any responsible person by way of a CEO or Gen Manager.If at all Tata Sky people go thru this,my name is Mr D . B . Damania.my subscriber no is,1048205346.Hope they change there ways of fooling people by not letting them register there complaints,and taking action on it,if they don't act up Tata Sky will die a slow death.Hope it doesn't .

Apr 15, 2015
Rating

tata sky unproffessional attitude NEW
by: vaishali deshpande

I am a tatsky premium customer for last 10 yrs .iam not able 6o view hd channels from last 15 days.they say that this is due to upgradation but what type of upgradation is this .they are not responding yo me on their helpline.no technician hisit is arranged uptill now.they r tooling me.i have recharged for the whole year.ehat abt my money?i am helpless

Apr 15, 2015
Rating

Worst Service Ever NEW
by: Amey

I have logged a case with Tata sky on 3rd April 2015 but still they have not resolved the No Signal issue till date
Whenever I am calling to their helpdesk all the technicians giving the fake commitment
Very Poor Service..
Business nahi aata to band karo........

Apr 15, 2015
Rating

uid 1065921965 connect and give refund twice NEW
by: rameshkumar

kam chor type company tata sky has not taken interest in connection even multiple call cc complain and multiple emailed
pls connect my tata sky connection and give refund money twice disconnection.
rameshkumar

Apr 15, 2015
Rating

FOOLING BUSINESS NEW
by: Manoj Dabke

I am a premium customer of Tata Sky since last 5 years paying entire year's subscription fees upfront for all the channels which they call as "Mega Pack".

I called up customer care center to lodge my complaint on 02.04.2015 but after 13 days I received complaint number. I don't known when the complaint is going to be resolved. I even don't know whether the complaint is really going to be resolved or not? All the Executives and their seniors sitting in customer care center are mendacious. Whenever you ask anything they always answer in uncertainty and make you to beg as if they are obliging us.

I dont know what kind of upgradation is going on and since how many days they are going to make suffer the customers.

Its really a high time that we need to knock TRAI for this harassment.

Apr 12, 2015
Rating

cHEATS AND HORRIBLE CUSTOMER SERVICE NEW
by: Anonymous

MR NAGPAL CEO OF TATASKY SHOULD BE ASHAMED OF HIMSELF.. SUCH HORRIBLE SERVICE.. THESE CHEATS HAVE BEEN CHARGING MY ACCOUNT ON A DAILY BASIS AND IM NOT GETTING SERVICE FROM TWO WEEKS. THEY HAVE SWITCHED OFF PHONE CUSTOMER CARE AND ONLY SEND MESSAGES..PATHETIC..I AM SWITCHING OVER TO AIRTEL... NEVER EXPECTED SUCH TREATMENT FROM TATASKY..THEY SUCK... IF I EVER SEE THE CEO FACE TO FACE IT WILL BE MY SHOE AND HIS FACE ...

Apr 12, 2015
Rating

ever go for anual pack know the pack NEW
by: csreddy

you cant relax with annual pack - Though we hang on poor series of tata dth since 2010, we regret to provide disputes in account handling annual subscription means monthly pay for TATA but user customer ever know till end of the 11th month, though you recharged for annual pack disabled on 11th month called to customer care surprised to hear that we need to change to annual in their website else it deducts monthly, whne questioned rules are changes since xyz date which no one aware … please aware and csreddy

Apr 12, 2015
Rating

useless services and accounting disputes NEW
by: SAMANTHA

worst than government in operations if it works, works else we need to hang on to call center, worst part i Recharge monthly and annual pack's are hidden cost in it.. if you not watching your account what we paid for then you have a big hole in it.. rules changed not updated to customer, you will end up calling customer care which is a night mare. please do not land in to troubles, use and throw...

Apr 11, 2015
Rating

Tata Sky Pathetic services NEW
by: Tony Keswani(9920145548-Mumbai)

One of the worst services ever. They are only interested in selling new installations through their dealers in the area but when you want technical assistance or services or visit, they are useless.

They should be banned from providing such services.

Apr 11, 2015
Rating

It's no longer 'Tata Sky' but 'Tata Shy' NEW
by: Vinita K

And we say 'Tata, Bye'

Apr 11, 2015
Rating

TATA Sky's Pathetic services and response time. NEW
by: Ashok kumar sharma

Hello!
when i was in Gurgaon services were very good.
i have recently shifted to Aurangabad and put my requst for re installation of my existing connection to new location.
its 12 days are passed but there is no reaponse from Tata sky teasteam side.
i am calling 4 times in a day to check the status of my request but every time i have told that your problem will be resolved with in few hours.

since i donot hachave any other choice so put new requerequst for cancellation to come out from thethis reduclaus services.

I donot know how much money they will refunfrefund me as j have paid for full year subscription.

can any one help me out.

Ashok Sharma
9971719463

Apr 10, 2015
Rating

tata sky NEW
by: ankit

Not receiving all signal/channel from the last 10 days. no action by Tata Sky even after numerous complaints.All bulshit that we will visit ur house immediately after the complaint. Shame

Apr 09, 2015
Rating

Not receveing signal past 12 days NEW
by: Amit Gujar

Hopeless service by TATA SKY, it seems that their software upgradation is never ending process. Customers like us are been fooled by saying that there is a free visit arranged to solve the problem its been over 1 week now no techincian has shown up and you TATA Sky are looting the customer by not even providing the toll free SMS number, the SMS number displayed is been charged for 3 RS.

I hope TATA SKY CEO see this message and takes some action.

Mentally Harrassed Tata Sky Customer.

Apr 09, 2015
Rating

Not able to see channels NEW
by: Anonymous

I think TATA SKY is closing down!
They are not responding to the complaints for such a long time. When I spoke to a tatasky executive, they informed me that no time frame can be provided to solve the problem!

Apr 09, 2015
Rating

Worst service NEW
by: Nishanth J

It is eleventh day we couldnot watch TV. Only Music & kids channels are coming. I have been renewing my cpmplaints daily. Your company apologises daily through SMS. As if we are beggars offers 2 days free credit.
Yesterday one mechanic calls over my mobile suddenly and offers to come. As I was in office and no one was available at home requested him to come after 6. He said he will come. Evening from 5 pm to 10 pm I sincerely waited for him He didnot turn up. He had no COURTESY to answer my calls/sms.

This morning at 8.45 one mechanic suddenly propped up. As it was getting late to go to office, I requested him to come afterwards. He insisted telling that he will take only 5 minutes to rectify. He had to go over to the top floor to check the antenna. As I was getting late to office, I had to turn him down.

The company had not bothered to rectify the fault over 10 days. Their staff are not cooperative. What is the problem for them to come in the evening ( I can help them with good torch in the top floor, if needed) or on a holiday. Do they think they are Government employees who will stick only to 10 am - 5 pm working hours. I request Tatasky to cancel the services to me 1009289263 and refund the proportionate amount to me. I dont want this company and its uncouth employees.
Jayaprakash

Apr 09, 2015
Rating

Apr 08, 2015
Rating

worst service NEW
by: Chethana

Hopeless service and unprofessional technical team.
More than a week now and not even a single call from your so called technical team.

Apr 08, 2015
Rating

TATA SKY NEW
by: S M

Third class service provider, unable resolve the problem in 1 week

Apr 07, 2015
Rating

Worst Service Provider-Tata Sky NEW
by: Anonymous

Dear All

I am Tatasky customer for many years, past 2 months we have facing problem with Tatasky service & more worst is that Since last 20 Days we are not able to view any channel.

Call the callcenter- no outcome
write mail to Nodal officer--no outcome
Personally visited nodal office--no outcome
Again call the callcenter--only promise, but no outcome

Can Senior from Tatasky will look into it, before it becomes ......

Apr 07, 2015
Rating

Tata Sky - worst service - no channels NEW
by: Sukumar

Is Tata Sky management serious about customers? We will move to different brands Airtel, Sun TV etc. Have waited already more than 3 days and no solution yet for no signals issue.

Apr 06, 2015
Rating

Tata sky not working inspite of giving complaints NEW
by: B BASU

OUR TATA SKY IS NOT WORKING SINCE 2ND APRIL. COMPLAINTS ARE GIVEN BUT NEITHER IT IS RECTIFIED NOR ANY ONE IS COMING TO SEE. IT IS RIDICULOUS!! WE DO NOT WANT TATA SKY ANY MORE. REFUND OUR WHOLE MONEY , TAKE IT BACK OR ELSE LET US MOVE IN CONSUMER COURT. CARELESS PEOPLE ARE WORKING AT TATA SKY , NOT CARE FOR THE CUSTOMER CARE NOR TAKE ANY INTEREST IN SOLVING THE PROBLEMS.

Apr 05, 2015
Rating

worst service from TATA SKY NEW
by: t n anantha krishna

For the last couple of weeks, since the outage started, I am not getting any channels and except for the helpdesk guys chatting the usual, nothing has been done. TATA SKY is charging the customers and not giving the service. Is there any way we can claim compensation for the period service was not provided? They are also so insensitive that the representative while chatting disconnects the chat. He keeps on repeating like a parrot the same thing without providing any solution as, it seems, he is not authorised. TATA SKY on the other hand, seems to be totally DUMB and driving the customers NUTS.

Apr 05, 2015
Rating

Worst Tata Sky service NEW
by: Smith

I am not able to use Tata Sky Service form the last 7 days, various calls to the most pathetic help line where no1 picks up the call and when they call back they never keep up to their promise of sending some1..

i think Tata Sky is a black mark in the name of Tata group.......

Apr 05, 2015
Rating

Tata sky not working NEW
by: Anonymous

Dear Sir,

I am a user of Tata Sky from past 2 year with the user Id 1105827917.

Please be informed that from past 5 days I am facing a problem with Tata sky. I have called several times to the customer care, in reply I have always received a voice mail stating that the technician on his way to repair. Nobody showed up till now. Always we have trusted Tata sky please I request you to do the needful.

The complaint raised above is because of the response getting from the customer care. I hope u would take necessary action against it.

Thanks
Raghib Hussain.
Bangalore
00919008366005

Apr 04, 2015
Rating

No Tata Sky service since 7days NEW
by: Anonymous

Sir/Madam,
It very surprise matter that from last 7 days the tata sky services of all news and other channels are totally stoped. I have registered every day complain through SMS and Dailing. Every day one return message comes, but no action is taken till the time. Where I lodge the complain? Only you cheat the customer. In last month same things are their.
You take the money only and not provide the services. Is it a right things? Phone is also not attained by any persons.

From:

Keshav Kumar jha

Mar 22, 2015
Rating

no tata sky connection from 15 days and they are charging every day NEW
by: sdodla

cant we stop corporate robbing from middle class?
even shamelessly no service from last 15 days and every day they are charging money. i am feeling very bad that tata's are india pride

Mar 14, 2015
Rating

ABSENT OF MAXIMUM CHANNEL FOR VIEWING NEW
by: ABHIJIT SENGUPTA

I have faceing this problem from 11th March,2015. I have sent "NS" SMS on 12th March , on 13th I have call to your Nodal Officer Mr Choudhury for bad service. But still today I am not getting good response from you end . Pl take necessary action as early as possible.

ABHIJIT SENGUPTA
SUBCRIPTION ID 1039341951
Phone +91 9435081204

Mar 13, 2015
Rating

absence of channels NEW
by: t n anantha krishna

Dear Mr. Nagpal,

I have been complaining for the three days regarding the non-availability of most of the channels but to no avail. I have been receiving only automated messages and nobody has bothered to attend to the complaint. I am missing all the excitement of World Cup Cricket 2015. I hope someone will look into this and sort out the problem.

Warm regards,

T.N. Anantha Krishna
Mobile No.9880057836
Bangalore

Mar 11, 2015
Rating

worse service of TATA SKY NEW
by: Md Ahmer Hussain

I have purchased TATA SKY HD connection on 2 jan'15 and it is my khshkismati with these three month i have faced 5 time the same problem that all channel become blank.

Message is NO SIGNAL than there are some reasons but no reasons are fallen in this situation.

Such a worse service I have never seen of any DTH, I recomended it is better only in Delhi and Mumbai, But for the remain Area TATA SKY IS A WORSE SERVICE PROVIDER IN INDIA and people should boycott it.

Thanks

Feb 05, 2015
Rating

thanks NEW
by: Anonymous

thanks for the details of email id and contact number of Mr Harit nagpal. My complaint which was not geting resolved for more than 3 weeks has got solved in 1 day.

Jan 03, 2015
Rating

tata sky ceo mobile number NEW
by: Anonymous

Please call Mr Harit Nagpal, CEO of tata sky to get immediate resolution. His contact number is 09820018400

Nov 24, 2014
Rating

Pathetic services by Tata Sky NEW
by: Suneer Prakash

I had sent a request for HD box upgrade on Nov 20th, 2014 in the late evening.

Till today, they have not been able to do despite
promises. I don't know what's the problem as 4 days have passed.

As such, Tata Sky service has been always pathetic. There senior team is afraid hence do not give escalation matrix. How long this monopolistic sellers will survive.

Govt should allow porting in this also.

Suneer Prakash
Hyderabad
9849004570

Nov 10, 2014
Rating

Complaint against block of channels. NEW
by: ambar kumar basu mullick

Sir,

Please refer the Tatasky Id No.1109475788 of mine having the minimum package of Rs.230/- per month. It is pathetically noticed by me that most of the channels are blocked. Only the two channels which are free for ad purposes of Tatasky TV are visible gives me disappointment. Above all, different types of offer are visible on the blocked channels. My mobile No. 9433818500 (registered with Tatasky). Please take an early action. I am not interested for any higher package. If not satisfied by you, please refund the amount for registration purposes with you and disconnect the line.

Yours,

Ambar Kumar Basu Mullick
Income Tax Office, Kolkata.
Mob-9433818500

Nov 10, 2014
Rating

Nov 04, 2014
Rating

pathetic Service NEW
by: Anonymous

It seems tata sky .call centres have been closed altogether and just for the sake of it few useless numbers have been given which will reply when contact all the nodal officers are busy days together.plz provide some number which are usefull.

Aug 03, 2014
Rating

Pathetic Service by Tata Sky NEW
by: Nizam

As per your information provided by Tata Sky services on your official website:
http://www.tatasky.com/wps/portal/tatasky/helpdesk/tataskydthmanualofpractice/manual%20of%20practice/!ut/p/b0/04_Sj9CPykssy0xPLMnMz0vMAfGjzOJ9_A0MjLwsDLwsvB1NDTz9TMz9_Q0DPUItDPULsh0VAWgT3lQ!/

Benchmark- In case of complaints relating to non- receipt of all signals (other than those caused by disturbances of weather or natural calamities) by Subscriber, at least ninety per cent of all such complaints shall be redressed and signals restored within a period of twenty-four hours of the receipt of complaint

Now just to inform further that on 1st I have logged in a complain for not receiving any signal on my second TATA sky connection. My subscriber id is 1077065983.

Sorry to inform but i have been calling your customer services but only assurance is given but no further proceedings is taking place. Also one female person in your customer service has kept me on hold for more than 15 mins saying that she is transfering the call to her senior. This is how you work and deal with your priviledge customers. Thanks a lot.

Its been almost going 48 hours that my issues has not been resolved and today also your customer service people are telling that they will try their best to resolve but not confident on the same.

Jul 19, 2014
Rating

channel add NEW
by: Anonymous

requesting to add sky sports 1,2,3,4

Jun 29, 2014
Rating

Mental harassment and Cheating customer by deducting money NEW
by: mahendra

Hi,

Tatasky is asking to recharge of Rs:100/- for the mistake done by them. My line is disconnected since 24hrs; More over they have committed to resolve this issue in 24hrs (from 28th June 2014) and asking me to wait till 1st July 2014(approx 4 days).

In detail:
I am consumer of Tatasky. on 26th June 2014 there was a technical issue for which I logged complaint. on 27th June 2014 they have resolved issue. It was minor problem and no additional parts required, also my box was under warranty so there was no charges applicable(As per Tatasky call center technician).

On 27th June I got sms stating that my balance amount is -72 and line will get disconnected by 12.00am, on inquiring I came to know that Tatasky has deducted Rs:150/- for visit which they themselves committed that it was their fault and they will reverse the amount in 24hrs.

On 28th June 2014 @ 9.00pm when I called again for activating my line Tatasky senior person on call Mr. Amit said that I need to recharge Rs:100/- to activate immediately, and they are helpless more over he said that it will take 72 hours and my balance will get reversed on 1st July 2014.

This is how these people are cheating consumers. The person who is not literate or doesn't know the things properly will get cheated by such company.

Jun 29, 2014
Rating

Poor service from tata sky NEW
by: Ajit

My tata sky connection stopped working suddenly. I submitted a complain at call center but no one showed up for two days. In online chat, their executives don't give any escalation point to talk to. They just apologize for the delay and promise to take up problem at priority and don't act. subscriber id: 1126602620. Wondering how tata sky executives can hide fully behind call center. if any one knows about an escalation point in tata sky, pls let everyone know on this page.

Jun 26, 2014
Rating

Pathetic Service of Tata sky service team NEW
by: Anonymous

Dear All,

Sorry to say all of you I am very annoyed by your all service team, because when I was facing the problem of No Power in Tata Sky Set Top Box , I just call to your toll free no. on dt. 20th June. Your service provider had change the set top Box but we have facing the problem of DELAY PROGRAM comes and at the same time of replacement of set top box inform to him , but he says "sir it will be ok after few times".

I am sorry to say you my problem is not resolve. Now today when we lodge the complaint against DV54E9M regarding sad problem , your service provide (Shan, Mo. No. 8800697258) had come near my residence and he says on telephonic " Sir it will be re-locate the Tata Sky Dish due to construction of building at my back side of residence and it should be on chargeable basis".

When I put the question your service provider "this construction is started from last 2 to 4 months and we did not facing the any problem before replacement of set up box. We have facing the same problem after replacement the set top box on dated 20th June ".

Then he (Shan) says and rigid " AAP SAHI KAH RAHE HO PER APKO DISH RE-LOCATE KARANA PAREGA HI AAP CHAHE JAHA BAAT KAR LO".

Then I told him you come my residence and we want to discuss your sr. person, then he come my home and told me "JAHA BHI PHONE KARNA HAI KAR LE KOE KUCH NAHI KAREGA ".

Then I asked him please wait, I call to toll free no and discussed with you sr, person Mr. Bhart and raised my all query, he told me " MERI BAAT KARAIA SERVICE PROVIDER (SHAN) SE".

When I go to your service executive , I was really shocked, he did not available at my premises , then we inform to him (Mr. Bharat) your service executive has been gone from my premises without any information. He told me I discuss with his manager and short out your problem.

Now again half & hour I call to your toll free no. and asked him we want to discuss with your sr. Mr Bharat. But sorry to say you no body contact to him and again want to know what is the problem .

Again we have describe all of my problem to your call center and he replied to me your WO no.DV54E9M has been cancelled.

Now I am really again shocked after communication by your Sr. Person and he confirm to me we have short out your problem.

Being a good organization we can't excepted of this type happing and requested you resolve my problem of Tata sky and don't be deducted any daily charges of my re-chargeable amount before the resolve of my problems .

Regards

Subscriber No.- 1020509095

Name- Satish Srivastava

Mobile No. - 9582944757

Jun 23, 2014
Rating

How to cheat NEW
by: Ramesh

How to cheat? Learn from Tatasky.

i calculated my package based on their up-to-date website price.. it came to 456 rupees :-) so happy, it is actually 760 rupees..

Jun 15, 2014
Rating

Pathatic Services from tata Sky NEW
by: Anonymous

Very bad outsourced customer care executives , cant even understand customers. They never raise request on time and then we need to wait for atleast 3 days for any action. but then also they will charge for not using their services.

I had bad time changing My Tv from one room to another as I bought BiG LED and I was very excited to watch that TV in my Bed room.

I called customer care to change the wiring from one room to another on June 12 afternoon. and Its 15th evening nothing has been done. I am watching Movies and videos on TV but cant watch TATA SKY services due to pathetic customer care and services from them.

Its a genuine feedback they have deteriorated the quality of customer care dept. I am using tata sky since 2009 and now in 2014 the experience dealing with them is almost opposite.

Jun 15, 2014
Rating

most pthetic services ever NEW
by: amruta

I have seen such irresponsible service centre for customer tata sky should stop providing services better to use dish tv or even the normal cable system what far more better than this

Jun 15, 2014
Rating

Jun 14, 2014
Rating

Active pack updation without my consent NEW
by: Gangadhar

Very poor response by TATA Sky. Active musis pack was added without my consent. Even I didn't receive any SMS regarding this. When I checked my account online, I came to know about this Active pack. I called the cusotmer care executive (Complaint ID: 1-29699452892)& they accepted to deactivate it. However money is till getting debited. I want a prompt response to my grievance & ask TATA top management to look into such issues for future occurence.
Regards,

Jun 07, 2014
Rating

Poor Service-1115297176 NEW
by: Anonymous

I have consumer of Tata Sky & ID -1115297176. I got a very poor service from Tata. We are not able to watch more than half because after every half hrs its showing blinking then stop setup box automatically. Last week, I made a complaint on phone, but 2 times call Center Executive pickup the phone & put it aside. They did not have a time to talk to the customer. She was busy in her gossips with her friends. I called up the last Sunday dated 01-June-2014 and time 3:45 pm to 4:25 pm, then we complained by online chat complaint Register ID receive WO DIDT26M dated 01/06/2014 15.36, complaint attend in 1 hrs but problem not resolve yet now. As per the Tata Sky Setup Box is not okay & he commit to us as he received the new setup box and he will change it but still no progress. Money is regularly deducted from my A/c. We don't have so much money to waste in Tata because I can't afford. We are facing this problem from the last 2 month. I had this connection on OCT 2013, in between the last seventh month we are seeing the second faulty setup box.

Jun 07, 2014
Rating

Jun 05, 2014
Rating

Complaint Against Tatasky Service Staff NEW
by: Ujwala Dhomne

I have a complaint against Tata Sky regarding the service provided by you.
From the last six days we are complaining but our work is still not done.
They use to give time but they never came and one service engineer Shaikh we have his number provided by him he come to us and thenhe told us he is not having tools he will come later after that he is not come to us. when we call him on his number provided by him (mobile no : 9867010932) de directly told us he will not come to my place. and you don't call me.
We are still calling your toll free number to do my work . i am getting only one message your staff says i.e. engineer will call you first and then he will visit. They used to give many reasons and never did their work on time.
This is the second time we are facing this problem and we pay yearly in advance.

Jun 02, 2014
Rating

Tata Sky Service sucks NEW
by: Sandeep Rastogi

Hi, it is pathetic, they do not give proper SLA's for the complaint raised. if you are a premium customer and your service visit is free then it is hell for you as you will be given least priority for service engineer.

Jun 01, 2014
Rating

Pathetic Services- Tata Sky- Unbelivable NEW
by:

I have taken 2 New Tata Sky connection against Single ID number 1126026325 one month back. I haven't updated with Karoke pack till date. Due to windy on 30th May , we are unable to view tata-sky and I made complaint online with Tata Sky caller and I got a sms that call shall be addressed on 31st by 11:30 AM. Since no one bother to call back, I made complaint again on 31st May evening and telecaller assured to return call soon and get this rectified soon , however I received SMS again of call will address on 2nd June by 16:40 PM, I got furious with this and called Customer Care again 3 times on 1st June morning but as usual they are disgusting and pathetic and very frustrating talking to them. I have taken tata sky connection because of Market leader and I hope it would be better and I disconnected my Airtel digital TV which I was using for more than 3.5 years and never faced problem any single day during this tenure . I would appreciate and request the highest authority of Tata Sky to take appropriate action against your After Sales Support and non-functioning Call center operations , I don't have any single reason to continue with Tata sky as a customer hence requested to refund my money at earliest and take back your connection.

May 21, 2014
Rating

NEW
by: 1077270799

May 12, 2014
Rating

pathetic not deserved NEW
by: Anonymous

Tata sky sucks

So unprofessional , even can ask for payment if it had stopped due to act of god.. better look for another alternatives.

May 05, 2014
Rating

Inexperienced and pathetic customer service NEW
by: Anonymous

My tatasky connection has suddenly stopped working since 2nd May, 2014. I have made innumerable calls to the helpline number, and get an assurance from the executives that a technician will call/show up in the next 2 hrs. Nothing has happened though.

Every executive just apologizes for the delay and books the executive for the next slot. In fact, now each executive is claiming that the issue will be taken on a priority basis. Its been more than 48 hours now. If this is how priority issues are treated, I wonder the stake of other issues.

I was once a happy tatasky customer. But it now looks it has lost the battle in providing good cutomer care. We might as well, consider other service providers as I suspect the quality will fall furhter.

May 05, 2014
Rating

May 02, 2014
Rating

Tata Sky not working since installation NEW
by: Sanjay

Complaint (cust id 1103337471)

This is a mail from an otherwise happy Tata Sky customer. I am using Tata Sky for last one year and happy with the services that I decided to have Tata Sky on the second TV also. That was a mistake. The connection (Tata sky HD plus) got installed on Saturday (April 26, 2014) and is not working since then. The TV has been brought from USA and your Engineer told (after installation) that Tata sky will not work on US TV's. What was the need for installation then? Also I wrote on installation report that Tata sky was not functional on my TV.

I have made several calls to your call centre in last three days, attended several visits from sevice people of Tata Sky but its not working. I have given request for the complete refund but its not done yet.

Request you to look into it urgently.

Regards

Sanjay (sk1352013@gmail.com)

May 01, 2014
Rating

tata is not issuing pkka bill and hiding tax for not issuing bill NEW
by: rajesh kumar shah

important
where is bill for rs.2550=00 why you are hidding

Dear Jayashree Malgi,

kindly inform me how many days you want to send a bill. i had paid to tatasky Rs.2550=00 i want full amount bill with break up why you are not able to deliver this ?????

you are telling that i have forward the matter to concern team why the team person is not contacting me ????? where is bill for Rs.2550=00 . is there is hidden charges taken by tata sky or your employee? he told after installment,

help desk is throwing case to one and on others not solving case. case is still pending.
matter is urgent .

regards
rajesh shah

Apr 25, 2014
Rating

without my permission added package
by: ramraj jat

Tata sky is poor DTH connection and I hope solve my problem thank you.

Apr 18, 2014
Rating

Contact Tata Sky
by: Anonymous

You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and resolve your issue.

Apr 16, 2014
Rating

ID 1015844051
by: Anonymous

I am a Tata Sky subscriber for last 7 years.Tata sky has given another connection (to another resident of my building) from my dish antenna, although they have charged me the full cost of dish. this is causing problems as signals go missing and i am not able to view TV for long periods. my complaints are falling on deaf ears. i am thinking of changing the DTH service provider

Apr 09, 2014
Rating

Worst ever response from TATASky
by: Anonymous

Can't agree more TATASky is simply shielding behind these call center with no resolution...I had been struggling for last a month with problem of No signal for my connection 1036163655

Apr 07, 2014
Rating

Worst Service of Tata Sky
by: kamlesh H

I had given the request of Relocation on 5th of April, 6th of April as per the commitment, no one even bother to call and give an update. if we speak to Call centre executive, they express as if they are concern about the customer, but it is all artifical and fake. i am chasing the call centre team, it is really frustrating to speak to these guys as their skill sets on customer handling is pathetic, neither they have any sense to understand the customer complaints, saying sorry does not make dead man live. request number register on 5th of April is CR4592N.

Frustrating and disgusting experience of Tata Sky..

Apr 07, 2014
Rating

Apr 05, 2014
Rating

Frustrating Service by TATA SKY-PUNE
by: Vishal Pune

I am using Tata sky connection for the last 2 years.I am facing technical problem last 3 months, & i would have made at least over 30 calls to TataSky about my not being able to watch the TV programs. Couple of times there seniors have given commitments,as technicians will visit, but expressed their helplessness to set right the problem. I am really surplussed at the VERY POOR SERVICE meted out to the public by an organisation with world famous TATA brand. I would suggest you do not sale the connection, you need to update your technical services as well your voice base service too. Not at all happy. i am switching to Videocon.

re,

Vishal from Pune

Apr 01, 2014
Rating

SHUT THE BLOODY TATASKY COMPANY
by: Anonymous

you people are not worth servicing clients. just to put up a dish at a new residence you need 4 days. you only know how to fool customers. you keep on postponing the timings. bloody bullshit!!!
SHUT YOUR COMPANY! PEOPLE DONT TAKE TATASKY CONNECTION. THOSE YOU HAVE REMOVE IT TOO!!!!!!

Mar 31, 2014
Rating

Tata Sky works as an imposter
by: Manotosh Chattopadhyay

We trust Tata's name and that is why we took Tata Sky connection. But here I was given active packages without my asking for it and have been charging me since Oct 13 without my knowledge. I recharged my connection without checking the details. Now I want refund of my money.

Secondly they changed the Set top box which takes time for changing the channels and even the information regarding the channels in in very small letters difficult to read. Providers should make the things easier for customers and here they are doing just the opposite.

I am very disappointed with them and am thinking of changing the provider.

Mar 31, 2014
Rating

Mar 26, 2014
Rating

Helplessdesk
by: Anonymous

The helpdesk is continuously sending in-sensitive response completely disregarding the plight of myself who has paid through Suvidha, their designated payment partner as mytatasky was not functioning. They are calling suvidha a third party and shirking off from responsibility. The services to my DTH has been deactivated even though I have shared the transaction proof.They are not even sharing escalation matrix.
Very frustrating.

8584015129

Mar 26, 2014
Rating

Mar 16, 2014
Rating

Worst service
by: Anonymous

I am having 3 connection under this id:1119024832, I am regularly complaining to tata sky cust care dept for the last month for facing problem into english movies channels but still my problem stands same. I think tata sky services is the worst in the market and i request people to avoid tata sky co and look other option in the market.

Regards
Gagan Chopra

Mar 03, 2014
Rating

Service request number : 1-26687133115
by: Shankar

Badri

Tata sky service person has confirmed, that the assembled Seta box given to me is a problematic one and so he has to changed another assembled seta box.

And now I have been asked to keep the Television ON for ½ hour, as there is again software problem which they are currently trying to fix it and not sure how long it will last ?

As I told you earlier that, this is a fraudulent activities by taking away the original seta box which I paid for and replacing a assembled seta box. This is unacceptable, cheating the customer for money. TATA Group should feel ashamed of it for this sort of activities.

Please let me know your senior authorities for escalation and to keep them informed that I am taking this matter to the appropriate consumer cell and consider my legal alternatives alone with the compensation.

With regards
Shankar

Mar 02, 2014
Rating

TataSky service
by: S CHANDRASEKHAR

I am an ex TATA senior Executive having retired as DIRECTOR in one of the Tata Group Companies. For the last 15 days or thereabouts, I would have made at least over 100 calls to TataSky about my not being able to watch the TV programs. Couple of times some young boys calling themselves as technicians visited but expressed their helplessness to set right the problem. I am really surplussed at the VERY POOR SERVICE meted out to the public by an organisation with world famour TATA brand.

Mar 02, 2014
Rating

Tata Sky fooling customers
by: Samik

Today I requested for a relocation along with upgradation. I have the connection since 2007. The service guy who is outsourced misbehaved with me and refused to work till I recharged after discontinuing my lunch. When I complained to call centre he shouted at me snatched the job work sheet and left without completing the work. In a few seconds I got a sms that work has been completed. So I have a HD box connection without the promised HD channels ( free for 1 month )despite having made payments. Complaint to call centre has not given results. Tata Sky is completely fraudulent.

Feb 26, 2014
Rating

Sky Contact Telephone Number
by: Sky Contact Telephone Number

Placing a phone call to the Sky customer service department can be stressful. It might be that you are looking to speak with them about the contract you are currently receiving but you work Monday-Friday and feel that you may not be able to call the Sky number at a time when there are advisors available. The Sky number 0844 800 3115 is available to be called seven days a week so it doesn’t matter what sort of work schedule you conduct, you should be able to contact Sky and discuss whatever you desire.
Visit: http://www.contacttelephonenumbers.com/sky-contact-telephone-number/

Feb 21, 2014
Rating

Contact Tata Sky to resolve your issue
by: Suchita

You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and resolve your issue.

Feb 18, 2014
Rating

Tata Sky DTH Problems
by: D Ajith Kumar

Last one week i am trying to get the issue with new HD reciever boxes, 2 of them bought just a month back rectified. The service delivery is absolutely dismal. The service team has visited , found the problem but could not rectify as they are scared to report the issues to the service center. One of the team members asked for money( bribe) eventhough my connection is one month old and under warranty. The whole thing sucks and is typical of any remote service provider in India. I am looking for remedy by contacting their HO. There is no mention of the management any where in the documents.This is plain cheating !!!. The company MD should be responsible for lack of service delivery.

Feb 14, 2014
Rating

dont'take tata sky very ugly dish
by: Anonymous

I can't say anything about a dish which is unworthy. While taking online they have given me 2 months subscription free now they say only one month. Ugly TATA SKY.

Feb 12, 2014
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Downhill since Ratan's retirement!
by: Anonymous

Ever since Ratan Tata retired, nothing works to the past excellent standard. Tata Photon is rubbish and Tata Sky even worse. Programmes paid and subscribed to removed, Neo Sports, ESPN. False advertising for Star World Premiere HD.Ten Golf advertised and not available. And sadly the response I always get "THIS IS INDIA".

Feb 12, 2014
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Feb 10, 2014
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Feb 08, 2014
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worst service
by: dr.arif shahnawaz

i have tatasky connection from 3yrs.now i have taken ts hd plus connection and facing continuous problems.i am a premier member of t.s.i have complained 7 times but no response taken.i will wait for service otherwise i will go to consumer forum.

Jan 18, 2014
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Tata Sky Cheating customers
by: Anonymous

I am forwarding this Serious complaint regarding
the way Tata Sky goes about cheating Customers especially ladies living alone.
My daughter had placed a complaint with Tata Sky regarding poor quality of image on some channels. So promptly two technicians arrived with a new
HD settop box and induced her to change her present
normal set top box to a HD Set top box knowing fully well that the TV set in question was a 21" CRT TV set and not a HD compatible set. They then collected Rs.1000/- in cash from her. As I was not in town she could not consult me on the Change.
I and was shocked when I returned and was told that Tata Sky had installed a HD set top box totally incompatible with a CRT Tv.
This the way Tata Sky goes about cheating customers

Jan 15, 2014
Rating

tata sky service very bad
by: caetano paes

Sir ,

Tata sky service is very very bad.
My connection is not working for the last 4 days and they do not give a damm.
I have asked for a service man to visit and they tell me he will come tomorrow.

I ask people to please stop using tata sky...

caetano paes

09657962078

Jan 15, 2014
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Jan 10, 2014
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Pathetic
by: Anonymous

Tata Sky is getting worse day by day. they delete channels on their whims and fancies. when we pay the fees in advance, its a sort of contract for the channels they promise. when they delete channels as they want, its violation of contract. out of the blue, they deleted Neo Sports (411) only one which showed golf. when i complained, they tried to divert and dont take it seriously, and refused to register a complaint. there comeback was they had added other channels - which nobody cares about. i insisted on getting refunded on prorata basis because they violated contract, but they have ignored my multiple calls so far. they are also sleeping on getting Ten Golf hooked up.

Dec 18, 2013
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Worst Service from TATASKY .
by: Anonymous

I am a Subscriber for Tatasky from the year 2007, and to my suprise they do not value or care any of thier old / or so called loyal customers anymore.
because of thier website issues , twice my amount for debited while doing online recharge and that too on due date and , the helpdesk are not able to help , they just deactivated my account and on fighting they say that we will give a credit of 48 hrs ,
ARE they treating the customers as beggars, thier website has issues and for that tatasky want thier customers to become beggars and they do mercy on customers.

Thier nodal officers numbers only rings , may be they are busy counting money gained by thier louzy services and that is the reason they dont have time for picking up the phine , than why publish numbers ..too fools consumers....

Dec 12, 2013
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complant
by: Anonymous

was using tata sky almost 5 year form now.but from last 2 year I am facing some problem with set top box ,every time I compliant for set top box customer care suggest me to change it .in last 1 year I was change that set top box three time .every time they give me repaired set top box with is not work as my satisfaction .

I want to stick with tata sky but the service I get in last three year is not up to the mark .i was call to customer cair on 12/12/2013 at 3.22pm customer care (priya ) but again the reply is same ,my subscription id is 1035367992 .

Do The Need Full Otherwise I Am bound To Go Customer Court

Dec 06, 2013
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Contact tata sky on twitter
by: Anonymous

You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and resolve your issue.

Dec 06, 2013
Rating

Pathetic Customer service
by: Rohit kr Gupta

Dear sir,

I have taken Tata Sky HD connection yesterday i.e. on 05.12.2013, my Order reference no. is BCK8CP3. I received the message regarding the same at 3:55 pm on 05.12.2013. Subsequently I received message today at 6:58 am that "Your Tata sky BCK8CP3 has been scheduled on 06.12.2013 14:00. I had requested at the customer helpline no. 18604256633 to reschedule the installation time at 10.30 am as I have to leave for office but it was not considered. I also received a call around 11.00 am confirming the time of visit at my Home for installation at 2.00 pm. I returned back from my office just for the installation and due to the lack of co-operation from Tata Sky customer service. But there no person turned up at home at 2.00pm and till this time. I contacted customer care nobody helped me saying that visit time is from 2.00 pm tilll 2.55 pm and they cannot help me as there is seperte department for it. I tried to get the contact no. of the concerned department so that I can get the status of the person visiting at my home, but the customer care person repeated we do not have any number and he cannot register the complaint as well as the time is not elapsed.

I am so sorry to say that the customer service of Tata Sky is Pathetic and hopeless and gives no importance to customers time and its own commitment of providing the service at committed time. I am feeling that it was my wrong decision for selecting the product of tata sky connection.

Once again I reiterate my deepest displeasure about the Service which Tata Sky provides and would like to bring to the notice of the management that it is worthless of Spending so much money in commercials of Tata sky when you cannot manage the company in delivering the desired/expected service to your customers and in ling term it is going to ruin the brand name of Tata.

Thanks & regards
Rohit Kr Gupta

+91 9004221732

Dec 03, 2013
Rating

COMPLAINT SKY ID 1113498131
by: SURESH

I SURESH PAWAR HAVE TATA SKY CONNECTION ON 20TH SEPT, 2013 & TATA REPRESENTATIVE CALL ME FOR TATA SKY NEW CONNECTION GIFTS PROMISE ME TO DELIVERY WITH 20 DAYS TIME ,AFTER THAT OTHER EXECUTIVE SEND ME EMAIL TO APOLOGIZED FOR DELAY IN SENDING THE GIFTS MY CONCERN NOT FOR GIFT BUT BIG TATA GRUOP IS MAKING SUCH FALSE PROMISES TO CUSTOMER ,

STILL NO RESPONSE IN MY MOBILE NO. 7738955055.

Awaiting quick reply on the above compliant

email id pawarss1960@gamil.com

Regards,
Suresh Pawar
Director , Public limited co.

Dec 01, 2013
Rating

Tata Sky Worst Service (Theafers)
by: ragavendra

Hi,

I was a New Customer to the Tata Sky but i felt a Very Bad Experience within the 2 days.

This is Like Thefting the Amount from Some Others Packet (Theafers).I Recharged and Activated the Package after Consulting with the Customer Care Service they said My Channels will be in Activite till 19th of December.But on the Next day it was Deactivated without ANy Information I was Shocked How is that Possible.

Bad Customer Care Service Called the Customer Service for more than 4times but simply waste of time explained each and Everyone the Same Scnerio but finally No Use of that, They dont have Correct Answers to my Questions.

Get the call Recordings for My case and Analyse What Happended Especially (Bharathi Sr. Executive) I doubt how she was appointed for the Customer Care Service, She doesn't know how to answer to the Customer.

Bad Experience Thinking of Quiting as Customer from Tata Sky......

Subscriber Number - 1111569107
Mobile Number - 9945459005

Nov 28, 2013
Rating

Fraud done by the company
by: Monita Sharma

I bought one Tata Sky connection long back in the year 2007 in the name of Monita Sharma. This year in the month of July’2013 I had some tenants at my place who had their own set top box and requested us for add on connection on our primary connection, we agreed on that and then they were using that connection. After 1-2 months they left our place and then we requested the company to remove that add on connection for which the customer care executives said that the request would be taken care of in 24 hrs.

Two days back we came to know that those tenants had submitted a relocation request and the company relocated the add-on connection to some other place (surprisingly relocation was done without removing the dish antenna that was being used with the main connection). Now what the company did was that the relocated address was made as the address of the main connection and my connection which was the main or primary connection was made as secondary and then the company also changed the registered mobile number of my account to the installer’s number or a number given by the tenants.

Then the company disconnected my account 2 days back saying that we are completing your request of disconnecting the secondary connection since yours is a secondary. Till now I was recharching my account with a Balance of 500 Rs everytime and those people who had the other connection were enjoying viewing without even recharging. Surprisingly when my connection got disconnected 2 days my balance was around Rs 570 and today it is around Rs 476, without any active connection where did this amount go.

Now there are so many false statements given by the company in this whole episode and everytime we call customer care we get to hear a new story and till now no body has given us a satisfactory solution. Everytime we are told that our problem would be solved in next 24 hours.
Now What is the explanation to my following points:

* Can a connection be relocated to some other place without the permission from the authorized number?
* Can a connection be relocated only by changing the location of the set top box without removing the dish antenna?
* Are your installers so smart and reliable that whatever they say is considered to be final?
* The main customer is unaware and the secondary consumer gets all the right despite of the call that was sent by us to the customer care?
* When we had refused the relocation then too the secondary connection was relocated?
* The secondary connection was made as the primary connection without any basis and cross checking?
* You people would do whatever your installer says without even verifying the facts?

Nov 26, 2013
Rating

(Cheating) TataSky closes Service Requests w/o solving Client issues
by: Indrajit

My Service request SR2011131091310 was placed on 22nd Nov...and Tata Sky as usual failed to address in time ...and has been attending on piece meal basis...It is still not completed...Of late Tata sky service has become abysmal....Even the service personnel are very rude and keep on harassing clients for money ...Bettter to switch over to Airtel...

Nov 22, 2013
Rating

HARRASMENT BY TATA SKY
by: Sujata Chitre nee Wariyar

Dear Mr Harit Nagpal, Tata Sky MD , Mumbai

The Tatasky ID is 1001422714

The details of the harassment that I have been meted out by TATASKY TEAM is appended herebelow
A Company under the Tata Sons banner should not be so lax in providing support to a harrassed customer.

My father has been a Tata Sky subscriber since the last 7 years. We have a very serious 'Grievance' which we are now reporting to you as a last resort and if this issue is not settled immediately with intervention from the highest order, we shall cancel our existing subscription with Tatasky and go to another DTH provider.

A look at the history of my a/c will enable you to understand the problem.

We had 2 Tata sky set top boxes in the same house . Sometime late last year or at the beginning of this year one of the set top boxes was replaced with a new one. (This was on the secondary connection) In May this year I had requested Tata sky to visit and sort out the problem of connectivity issues in the primary connection. Because of the problems involved in communicating with the helpline staff and getting them to understand the problem, out of sheer exasperation I had discontinued the primary connection and switched to cable in June 2013 and had thereafter requested for a 2 month break in services - Once a year subscription Holiday Offer on the secondary connection which was activated on 5.8.2013. Finally on 5.11.2013 at around 8.30 pm after the very kind efforts of one Mr Dilbar (Mob No 9029610369/8097406609) the secondary box was changed to the primary one and the TV started showing TATASKY programmes after a long saga which has lasted from May 2013 to November 2013.

On 5.6.2013 I had done a recharge with Rs 1000/-
As on 1.7.2013 the balance in the a/c was Rs656/-

Ever since May I had started chasing Tata sky to attend to connectivity problems/issues with primary connection. Being absolutely exasperated with the service, the problems and the treatment meted out to a premier customer
On 5.8.2013 I asked for a vacation discontinuation of service on a/c of the above harassment.

I AM HENCE DEMANDING A REFUND OF RS 700/- (RS 656 AS PER YOUR RECORDS WITH A CHARGE OF RS 44/- TOWARDS PHONE CHARGES SPENT BY ME )
which may be put back into my a/c 1001422714 which requires a re-charge to be done and has been deactivated.

OTHERWISE I AM GOING TO GO TO ANOTHER SERVICE PROVIDER AND TAKE TATASKY TO THE COURTS FOR HARASSMENT AND POOR CUSTOMER SERVICE

Nov 09, 2013
Rating

paying for unscribed channel
by: Rita Varma

My ID 1037698857,
I subscribed to Tatasky,as they are known to be a reputed business house, so no hanky panky was expected. however I have found that they tend to sqeeze in payed channel without the customers knowledge. this year I discovered I was being charged Rs 45/month for-active games/fun learning I am not sure which one,as there are no children in the house I could not have subscribed to it even by mistake. When I discovered I sent mail helpdesk asking to stop and refund the amount, however I only received an automated reply, but no action was taken. Last montt when I saw the amount was still being cut, I called the customer care centre, but they were unable to help me.I have made a loss of Rs 520.
Since then I have received SMS and Tv reminder s where recharge date has changed from 28-11-13,4-11-13,4-12-13 and finally 12-11-13. It seems mistakes that benefits them they change regularly, but any mistkes that would make a loss they ignore.
One expected better principal and ethic from tatas

Nov 09, 2013
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Nov 04, 2013
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WORST SERVICES OF TATASKY
by: satyaraju

Sir
Since 2 months i have complained 100 times to customer care ,no action has been taken.The worst services of tatasky incomparable to any dept in india.Becoming a tatasky HD+ CUSTOMER IS A SIN.What is the solution.Please advise.
satyaraju

Oct 29, 2013
Rating

Customer Realtions at its best????
by: Anonymous

ervice provider for the reasons mentioned below.
First of all my mob has DND and landline number is given but their call center is least bothered even when you are abroad or out station they keep callingOn the onset we had 4 connections which we reduced to 3 and may be now the time has come to shift to other s

WRT my Set box which was not functioning and the same was replaced by a repaired box on August 25th 2013. For this I am debited Rs.350/- Fair enough.
However, this box fails and another one is replaced on October 14th in 49 days I will be once again debited Rs.350/- as we were informed that the warranty is only for a month. This is replaced by yet another repaired piece which is so old and shabby looking and the appearance of it is just pathetic... and this failed in 3 /4 days. Complained around 15th Oct but no solution so far. Only sms keep coming that will attend in 24 hrs.and once their rep comes to checks (4 days back) and says yes it is faulty but will take time as we do not any setboxes to replace with.
Now please tell me that you keep on replacing the box with repaired box because it is your policy, which keeps on failing in just few days of your one month warranty period and as your stupid customer we keep on getting debited by Rs.350/-??? Is this customer service??
I request you to please take note of this mail seriously and find an amicable solution that your customer does not feel cheated.
I Await your response.

Oct 23, 2013
Rating

Displaying problem
by: Anonymous

Sir,i have done recharge this afternoon but the service has not yet been resumed.it display you have not subscribed to this channel,all channel are not working though i have enough balance...i will be highly obliged if you kindly look into the matter.mu id no. Is 1045707468 and contact no. Is 9612422169

Oct 21, 2013
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I have a bad experience with tatasky.
by: Anonymous

I got a TV from US which runs on 110Volt.
Requested for a new connection.

First day the technician came and checked everything asked to get a NTSC to PAL converter. I got the converter and asked for a second appointment for connection.

On 29th of Sepetember the technician came and I explained everything specially about the voltage required for the TV. Everything connected and we got the Video and there was some disturbance in audio.

The technician tried multiple things, in that process he put the TV plug into the 220V supply. Immoderately I heard a sound from the TV. The technician kept quite as if I didnot notice this sound from TV. After some time he said it is not working wanted to leave. Then I asked him about the sound and to fix it. He called his manager, the manager agreed to fix it. Same day I got a call from Tatasky sales team to inquire if the connection is completed. I explained him the story , he said Tatasky will fix the TV. Since that day I am following. Each time I am calling to the customer care I have to explain the situation they are not recording the information in their record. Finally after explaining many times they recorded the information. Now I am following up with that complaint number. Now each time I call customer care and ask for status, they are saying within 24 hours someone will contact. No one is contacting me since that day. The interesting thing is when I call customer care I am selecting option 1 to speak in english but the customer care people starts talking in hindi. Now imagine how is the quality and service.

Oct 19, 2013
Rating

COMPLAIN
by: ABINASH SINGH

dear sir,
i want to say that i ABINASH KUMAR SINGH
my tata sky id is 1034777670,i will tired call to your customer care,but not response your any customer care executive, i use already two connection in your product,and second product's id is 1109857274(kumari neelam)
so i hopeless but my problem is not solved then i change your product.

Thanks & Regards

Abinash kumar

Patna

Oct 01, 2013
Rating

complaint
by: suyog

before two days i have recived your customercare call,he was telling we will give you hd box for 980rs,i say ok today he have come along with hd box,i give him 1000rs, he is also not deliverd me remote control.but now problem is hd box is not working,till now,my digicom id is 1068156726/and new hd box id is 000100157387/now tell me what i will do,now you can do one thing take away your hd box,and return my money,i think this is not your postive thinking,to create every time problems,thanks suyog kumar mobile 9459200832

Sep 28, 2013
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Disadvantages of TATA SKY MPEG4 Technology.
by: Anonymous

Every day New advance computer is coming into market. In which old as well as new softwares are working easily. Microsoft office 2000, 2003, 2007 etc are working in Windows XP, Vista, Windows 7 & 8. Then why software used in TATA SKY MPEG 2 technology cannot work in MPEG4 set top box. The features of softwares used in MPEG 2 technology has more advantage than in softwares used in MPEG4 technology. In MPEG4 one has to operate more buttons of remote where as in MPEG2 technology one has use less buttons of remote. MPEG2 software has more features than in MPEG4 softwares. Set top box of MPEG4 is not safe at all. Where MPEG2 set top box is safe.

So try to provide us good quality set top boxes to all subscribers and download TATA SKY MPEG2 software in TATA SKY MPEG4 set top box.

Sep 28, 2013
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Sep 27, 2013
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Suggestion Cum Complaint & Drawbacks of TATA SKY MPEG4 Set top boxes
by: Anonymous

Dear Sir,
We are very much sorry to say that MPEG4 technology has came into existence in year 2006. But other broadcasters have adopted it. You have adopted so late and created problems to customers. Why you have not adopted the MPEG4 technology at that time ? We have purchased MPEG2 set top box in year 2008 for Rs. 2400/-. TATA SKY was Numero Uno set top box. It’s look was very good and whole card (sim type) fully entered into to set top box. It was safe. It was in two mode either you can operate by remote or operate from set top box.

Now half portion of card (sim card) enter into the box and half portion is outside the box, which is very unsafe. Any time it can break. There is only one option to handle from remote.

Font size is very small.

You are hereby requested to make set top box of MPEG4 like MPEG2 box, whose look was elegant and safe. What your technical team of R& D is doing ? Now you are changing the box free of cost, you are showing that you are creating obligation on us. It is your wrong conception. Your investment of Rs.1000/- will go in vain. You will loose your existing customers.

In reply you are simply saying that we have sent your suggestion to technical department. What action technical department has taken so far in this regard?

At last we want to say that TATA SKY MPEG 4 technology have created problem to customers

Sep 27, 2013
Rating

Tata sky seems to be total frauds
by: Anand

This is what I had to write to them when they didnt bother solving my problem. Lets see....

Dear Sir,

I have been a tata sky customer forever having changed from dish tv but unfortunately the level of service I have received in the last few days has been pathetic to say the least. My subscriber id is 1062792971 (Anand Khandelwal) and I have the tatasky HD set top box.

The issue:
I have taken a two year subscription which is due to expire in Feb 2014. As per your commitment any new channel was to be added to my existing channels at no extra cost but the same was not done for Star World Premiere. When I called your customer service at 1842hrs on the 26th of Sep, Srinivas (your rep) gave me some cock and bull story about how this is a different category of channel etc etc (I dont even think he knew what he was talking about) and told me that its different with this channel. After about 20 mns of conversation I told him to connect me to his supervisor upon which he put me on hold and then as per him he tried to get me access to this channel till Feb 2014 but his system didnt allow it. Neither was he able to connect me to the supervisor since the supervisor was 'busy on another call'. Promises were made that I would get a call from someone in half an hour to resolve my issues which I asked him if he was certain since I didnt believe him. He told me how I have nothing to worry about and in half an hour the problem would be sorted. Guess what......... yup, no call... nothing.

Please intervene before I start mailing everyone else and their parents with this problem because I am extremely irritated with this lack of professionalism that has been shown. All I ask for is what was promised to me when I took the two year package, give me any new channel till the end of my term (Feb 2014). If you want to hike up the price after that to a million bucks a month, I dont care but right now I would like this channel activated at no extra cost till the end of my subscription.

Also please let me know if your people understand what half an hour means and if anyone would like to talk to me they can call me on 9971133230.

Anand Khandelwal

Sep 23, 2013
Rating

Minus points are more in MPEG4 technology as compared to MPEG2 technology
by: Anonymous

Dear Sir,
We are using TATA Sky MPEG2 technology from last 5 years there was no problem in it. It was NUMERO UNO among other broad casters.
Inception of MPEG4 technology has ruined all fraction of tim.

Following are the Pros and Cons of MPEG2 and MPEG4 technology.
MPEG2: It takes fraction of second to start.Font size is very big and good people of all ages can view it clearly and handle it easily.
Viewing banner letters in MPEG2 was not any headache problem.
MPEG4 :It takes lot of time to start.

Font size is very small. No one can able to see with naked eye. Moreover old aged people cannot handle it independently.Viewing banners letters in MPEG4 technology is headache problem and eye problem will start in a short of span of time.

It is my earnest humble request from my old aged parent’s point of view to rectify the drawbacks of MPEG4 technology at the earliest or otherwise all your free supply of MPEG4 setup box will go in vain. People will switch to other companies. All your Rs. 1000 crore investment will go in water.

We expect you will mitigate our problem at the earliest.

Sep 23, 2013
Rating

Suggestion Cum Complaint & Drawbacks of MPEG4 Set top boxes
by: Anonymous

Dear Sir,
We are very much sorry to say that MPEG4 technology has came into existence in year 2006. But other broadcasters have adopted it. You have adopted so late and created problems to customers. Why you have not adopted the MPEG4 technology at that time ? We have purchased MPEG2 set top box in year 2008 for Rs. 2400/-. It was Numero Uno set top box. It’s look was very good and whole card (sim type) fully entered into to set top box. It was safe. It was in two mode either you can operate by remote or operate from set top box.

Now half portion of card (sim card) enter into the box and half portion is outside the box, which is very unsafe. Any time it can break. There is only one option to handle from remote.

Font size is very small.

You are hereby requested to make set top box of MPEG4 like MPEG2 box, whose look was elegant and safe. What your technical team of R& D is doing ? Now you are changing the box free of cost, you are showing that you are creating obligation on us. It is your wrong conception. Your investment of Rs.1000/- will go in vain. You will loose your existing customers.

In reply you are simply saying that we have sent your suggestion to technical department. What action technical department has taken so far in this regard?

At last we want to say that MPEG 4 technology have created problem to customers

Sep 23, 2013
Rating

Sep 11, 2013
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MPEG goofups
by: Anonymous

Hello,

Tatasky ID:1057897124
Reference number:1-22620404534
Recently the Setup box received with MPEG4,as per my Tatasky old setup box upgrade.

But the the new setup box received are not having the feature which i need.

I connect the Tatasky setupbox to Computer through Tuner Card to view .

The installer just took my Old setupbox & put new one.The new one does not fit into tunercard cables etc & told to bring new cable etc,. And have bear additonal Rupees to make it compatible .Which i don't want to spend since the Old Setupbox was doing fine to me.And this upgrade /downgrade done at Tatasky end not at user level.

And immediately i called the helpline number 18604256633 & assured they will replace my oldsetup box.And explained above stories..they keep on adding to one one executive in Helpline number.

Till now 5 executive came in scene & told to replace but nothing could happen.

Finally,

1)The oldsetup box not received till now.
2) The Installer told Old setup box need validate.But till now have not received.
3)The installer not lifting calls/he told he will visit to replace Oldsetup box but not done.

This is very bad coming again & again at Nodal centre..just for piece work

Sep 10, 2013
Rating

Tatasky Disgusting and Pathetic Service. Please don't opt for Tata Sky DTH
by: Sadasivan

My subscriber id is 1009029461. I had received SMS on my RMN about the new MPEG 4 settop box version upgradation. After calling up the Call Center, got the information that "If you wont upgrade, you wont see many channels which doesnt support the old set top box". So, i have sent an SMS 'Y'to 56633 for adopting a new set top box MPEG4.

But to my surprise on 06th Sep 2013, a very naïve person “Simson” who introduced himself as the brother of the technician Melvin (working with Tata Sky) came with MPEG4 settop Box. "No customer dealing ethics and interaction".
As their was no power, simply he had installed the box, and took our old MPEG2 box without giving any proper answers to our queries and told us to call Customer Care Number when the power comes for the technical help.
Since the installation of the MEPG4 set top box, several calls were made by us to the call center and the Mobile No.9243023288, 9945858005 as the picture were getting hanged while changing the channels and also the clarity of the picture image was very foggy and some channels was getting interrupted in-between.

I must say the customer support/technician teams are totally un-interested in assisting customers. They promise to attend your complaint within 24 hours but no technician turns up. After making several calls to the call Center, one technician by name Prassana visited with another Set top Box having full Scratch marks on the outer body of the set top box and said the hanging issue and the foogy picture in some channels can not be replaced / rectified with the new box. There is no new box and 80% of Tata Sky Settop Box is of the same kind and immediately left the place.

When we are calling on the Mobile No.9243023288, they do not answer, switch off phones or getting busy tome. Till now no resolution process had done.

The idiotic Lady Floor supervisor, technician and Back end guys interacted were so naïve and monkey headed that they had wasted my entire two days time by not understanding my complaint issues and by given the false promises of replacing the set top box with the new one. We really got fed-up repeating the same complaint issue talking to different people throughout the day and almost everyday calling up the call center executives thinking, it would sort out the complaint and end my conversation but every time I get a response from the call center that somebody from backend will call me in half an hour and sort out the problem. But till now the complaint stands un-resolved. Now I am looking for some other good alternate DTH service.

I am really fed up and upset with the service that you people carries out with the customer complaint. Under these circumstances I have decided to withdraw Tata sky services from 22nd of this month and no more interested in continuing my subscription any more. Pathetic Service and Disgusting people to interact with…. Please don’t opt for Tata sky DTH.

Sep 07, 2013
Rating

Tata Sky Fraud
by: Huzaifa

Tata Sky is fraud. My Subscribter id 1001776721 i had issues with the connection in Jul'2013 and no one attended to resolve the issue. There was lot of escalation done but of no help. They gave multiple connections from my disk TV which was not right second there was a balance of more than 2K in my account which they said they cannot refund. Today i got a call from them saving that my connection was still live and the balance was just INR1400 how can this happen since i had already got new connection on 03 Aug for Videocon Dish TV and had requested them to disconnect my connection in July itself.

Sep 02, 2013
Rating

fazlu
by: Anonymous

deler tatasky dewangonj jamalpur bangladesh 8801834754477

Aug 23, 2013
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TATA SKY, CHEATERS
by: sunil

I WILL ADVICE ALLL NOT TO GO FOR TATASKY, GROUT OF CHEATERS RUN THE ORGANISATION.YOU CAN NOT GO BEYOND CALL CENTER PERSON TO SOLVE YOUR PROBLEMS. THEY DONT HAVE ANY NODAL OFFICER/ APPELLATE OFFICER TO LISTEN AND SOLVE PROBLEMS. BASICALLY THE ARE CHEATERS

Aug 23, 2013
Rating

DON'T GO FOR TATASKY - WORST SERVICE
by: Anonymous

NOWADAYS TATA SKY SERVICE IS BAD AND CHEATING CUSTOMERS BY GIVING FALSE PROMISE. BETTER TO AVOID AND DISCARD THE SERVICE TO GET PEACE OF MIND.

Aug 20, 2013
Rating

against fake commitment and fooling the channel partner
by: hidayat khan

Dear Sir,

just want to tell tatasky employee fooling the channel partner and giving the wrong commitment .so i request to remove all those people and join the new people other wise it effect tatasky business...there are not one or two i can tell the name but after once you call then i will give the details.

Thanks And Regards
Hidayat Khan
7498274649

Aug 20, 2013
Rating

Pathetic customer service
by: Sunil kumar

I logged a request for connection transfer from one room to other, got SMS that work will be done next day but nobody turned up and made atleast 10 calls, got just one response " it will be done" . Till time no calls from Tatasky and my issue is not resolved. Wrote mail at cso@tatasky.com also but of no use.

Realizing Tatasky is th most pathetic service provider and there customer service is worst.

Sunil Kumar
Customer ID 1083400257

Aug 18, 2013
Rating

Tata sky behaving like PSU's asking for bribes!!!
by: Kale Vivek Shankarrao

HI,

My Customer no is 1005733751. The following are my two complaints

SR1608131034585 17 Aug 2013 Unable to view services No signal 19 Aug 2013 18 Aug 2013 Closed
SR1408131032958 14 Aug 2013 Unable to view services No signal 16 Aug 2013 15 Aug 2013 Closed

The first service call was a visit, I should say a courtesy visit from your service engineer. He visited my house, asked for the problem, checked the signal with one of the instrument, the signal strength in that was about 6-8. He again checked on TV, told that the TV is better now, I argued, I told nothing had changed. Wrote that on the signing sheet also, He told me that if I had to use the private services of the Tata sky personnel, i refused to that, believing that Tata name is there and there is no need to pay bribe to do things in private sector.
He went keeping the things as they are, which i wrote on the sheet too. But to my surprise i got a message that the complaint is closed. I checked with your online help, gave all the story to her, on which she took another complaint no.
I want to know how the second complaint was closed without visiting my house or finding the facts.

On saturday, 17th, the guy from tata sky called me, and promised the visit on evening. He didnt turn on at all. But to my surprise i got a call today from your 040 location based dept. The lady first told me that the services are not undertook as I refused to pay. I protested against this and told her what happened. She told me that she will call again. She called again and this time told me that my dish is faulty and I need to change the same. I am surprised to hear that. I asked if that is the case why she dint told me that in first time, she was fumbling to find an answer. But somehow told me that she will ask some guy to visit my place again to sort this out.

Then the service engineer called again, and asked me what was the problem, I suggested him to visit and find it out He told me that i need to change my dish there only without even visiting the premises.

I am surprised with the way the events are turned out to be.

I want to know
1. Does your people can ask money from a customer on the pretext of doing work externally as the first guy suggested, Should i say it is bribe in good old PSU days?
2. How come the first case was closed when I had clearly mentioned the status is same.
3. How come the second complaint was closed without even the guy visiting my house.

I clearly felt cheated and want to resolve this asap.

Hope you can resolve the same without taking a bribe.

Regards,

Kale Vivek Shankarrao

Aug 02, 2013
Rating

Pathetic customer service
by: Ayachi

Dear All,

I would like to bring to your notice that I am using tata sky + since last two years and I was very happy till 21'st July. But the kind of services I received from your customer service team since than I am ashamed that I am using tata sky. Your team is a buch of liars who believe in miscommunications and making the fool of a customer . I have an spare HD box for which I have requested to create a new ID which I can use at my parents place . Every time I had a word with your customer care team they have lied and committed it will be activated in 24 hours which never happened . you can check from my calls I have made to ur customer care team and the commitments made by them. Anyhow I am taking a new Airtel box now for my home town and will not renew my subscription for the other two boxes for sure.

Thanks for giving pathetic level of services.

Regards,

Ayachi Gupta
Sent from my iPad

Sent from my iPad

Aug 02, 2013
Rating

Pathetic customer service
by: Ayachi

Dear All,

I would like to bring to your notice that I am using tata sky + since last two years and I was very happy till 21'st July. But the kind of services I received from your customer service team since than I am ashamed that I am using tata sky. Your team is a buch of liars who believe in miscommunications and making the fool of a customer . I have an spare HD box for which I have requested to create a new ID which I can use at my parents place . Every time I had a word with your customer care team they have lied and committed it will be activated in 24 hours which never happened . you can check from my registered phone no I.e 9582328482 the calls I have made to ur customer care team and the commitments made by them. Anyhow I am taking a new Airtel box now for my home town and will not renew my subscription for the other two boxes for sure.

Thanks for giving pathetic level of services.

Regards,

Ayachi Gupta
Sent from my iPad

Sent from my iPad

Jun 18, 2013
Rating

Bad Exprience and poor response to customer complaints with TataSky.
by: Amit Kumar

I am amit kumar having tatasky connection no. 1097198947. Last Friday suddenly i faced issue in my HD box i raised complaint and on behalf tatasky eng came at my home at approx 7:30 PM and replaced my HD box.

After that we realized that picture quality is not good and also the HD box is very old having lot of scratches and condition is also not so good.

Same time i called to him but he did not picked my phone (Might be he was on bike ) after 20 mnts he picked my phone and when i told the same thing to him, he told now i can not provide service because no eng is available and tomorrow we'll check.

Next day was Saturday and no one called me. On Monday i received call from call center and the lady who was on phone took that guy on conn call and he replied that we can not provide new box we always provide replaced box, we only provide new box if any issue came with in 7 day only.

Then i asked him if this is condition then please saw me that norms and condition where it is written than he reverted ok i'll discuss with my boss and call you back.

Now i am waiting from last more than 30 hrs but no any update.

I have total 3 connection of tatasky and i realized when i requested for new connection than tatasky eng reached at home within 30 to 40 mnts but now i as a customer is facing issue than no body is responding.

Customers choose a brand name because he want better service and fair communication but tatasky is loosing this believe.

Request you if tatasky can not provide the satisfactory service to me than please send your eng to take back all setup and revert my amount sothat I can move for next option.

Jun 03, 2013
Rating

Contact Tata Sky
by: Anonymous

I think you should contact Tata Sky customer service. They are quiet prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at help@tatasky.com or call their helpline number at 1860 425 6633. The best part is it is available 24X7.

May 20, 2013
Rating

TATA SKY FRAUD
by: Anonymous

TATA SKY HD PLUS UPGRADATION - Subscriber # 1041567114

I availed the Tata Sky offer to HD plus box recently – on April 18th. I paid cash of 4990 Rs. But my account has not been credited with the 4990 Rs I paid & it shows a negative balance of 4185 Rs. I cannot convert to the HD pack online since it is not adjusting the balance amount from my account & asking me to recharge with 6300 Rs! I complained many times & called the engineer many a times, but am just being taken for a ride…’it will be resolved in 2 hours…on the way to your house…backend is working…all lies & excuses’…nothing happening. Engineer # is +91 9299251535. Also when I call the helpline 040-66006633, I never get proper response. No complaint number is generated. Am always being put on hold. I think there is a Fraud going on. I am told that the local vendor has to recharge & it will be done soon. The local vendor has taken cash & not recharged. The call center people are hand-in-glove with the local vendor & are not escalating the matter. I am promised that the Manager will callback, but get no callback.

I am now thinking that with the leadership change at the Top from Mr. Ratan Tata to Mr. Cyris …the quality levels of service seems to have dropped significantly. Very arrogant service.

I HAVE COMPLAINED FOUR MORE TIMES, YET ISSUE NOT RESOLVED.

Complaint # 1-SR0605130976578 06 May 2013 This is showing Closed.Who has closed it? Have you checked with me if the issue is resolved before closing it?
Complaint # 2 (Call centre) - 1-20455086319 (not resolved)
Complaint # 3 (Call centre) - 1-20489338712 (not resolved)
Complaint # 4- SR0805130977744
Complaint # 6 – 1-20696023877 (May 20 – help@tatasky.com)

Thanks,

Aneesh Laiwala

May 15, 2013
Rating

most pathetic customer care
by: raj

oh god i am cursing my self to have taken tatasky connection,bloody three days this people dnt turn up cant understand how these field technicians work i have made upto 10 work orders in vain for 3 days for no signal issue,spent 3500 and 600 per mnth cable charge should have taken AIRTEL bcos they have excellent service in broad band or any services,pls dnt take tatasky connection, i am doomed, they have hd pack but no ten HD, as they are established service is 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000

May 13, 2013
Rating

No Response On Day ZERO
by: Anonymous

I had a very high regards for TATAs and their service record from their various other businesses.
When my local cable went for a toss, I decided yesterday to get the TATA SKY.

I enquired with TATA Sky contact (Mr. Hari, 8885002002) and he promised that it will be a one day service and technicians would come and fit it and it will be working on the same day of booking.
Due to this promise I immediately booked online on 12.05.2013 at 5pm), and even paid online as I was available for the rest of the evening for the installation purpose.

I got the Invoice No. – 4902
WO No. – 1-20557543741 scheduled for 13.05.2013 at 11.30am.
As I wanted it the same day, I called up Hari, he promised me that technicians would call me within an hour and I will get the installation same day.

NOBODY CALLED ME OR TURNED UP YESTERDAY.
NOBODY CALLED ME TODAY TILL 11.30AM
WHEN I AM TRYING TO CALL UP TATA SKY AFTER THAT, THERE IS NO RESPONSE FROM ANYONE

May 09, 2013
Rating

Active Darshan is in quarter screen
by: Anonymous

I have got Tata sky recently, no mention over active darshan that it cannot be viewed full screen, No mention over that all devotional channels under active darshan.. We need some way to view these channels in full screen

May 07, 2013
Rating

Tatasky is Bullshit - Hopeless service, Pathetic Management.
by: Sanjay Singh

Done recharge for full year for Rs 5600. Even after 1 month the tatasky team is not able to activate my connection. They say Technical issue. When I asked for money refund, they are telling they have already refunded. They have eaten my money.

I got this number for escalation
Name : Sushil Khandagde : 9822313390

May 06, 2013
Rating

Worst Service
by: M M Soni

Dear Mr. Nagpal:

I am writing to you after my extreme frustration in dealing with the Tata Sky customer service.

Sir, we have multi point connections (4 Nos) at my residence.

Since last 15 days we are facing repeated problems wherein 2 sets stop receiving all channels. We have been continuously complaining about these problems but to no result.

Every time we complain some technician(?) attends the call, sees the entire connection and says that the problem has been resolved. However, after a couple of hours the problem reappears. The funniest part is that every time a new person is attending the call which makes it such a burden as we have to explain everything once again to a new person and the process continues. We fail to understand why is it that even when a particular problem is not being resolved the technician who had earlier attended the call is not being asked to resolve the problem or at the least he is made to accompany the other technician so that the facts are well known to the team.

Despite the fact that the technicians have assured us time and again that the fix is permanent the problem has been recurring.

Not only that, the executives and their supervisors have been making false promises about resolving the issues but nothing has happened yet.

Even your customer care executives are at times rude and non-responsive to the core who have even asked me to get the connection cancelled and apply for refund of money already paid.

As I write this email, one of your so called technician is trying to resolve the issue but nothing has happened since last couple of hours.

I am extremely sorry to say that if this is the kind of customer service that that Tata Sky is providing you are giving your customers no option but to change service providers.

Couple of supervisors who I have spoken to have NOT been helpful at all are

Extremely Frustrated
M.M.Soni

May 03, 2013
Rating

very bad
by: naveen

very bad

Apr 30, 2013
Rating

WORST WORST WORST
by: Anonymous

Dear Customers,
TATASKY services are very poor in their entire role..
Please do not pay single paise unless and untill you tata sky activate after installation...
no proper response from dealers, local engineers and managers as well.
Worst senario is the customer service, its taking too long to connect the call, agents they dont repond properly to customers.. they dont have excalation matrix to compliant or report which we fight for our needs..
IF CEO or COO or any higer level management whom so ever... you need to cultivate your TATA services in very effecitve manaer...
As a higher position hope they know how to understand customer basic needs..

Apr 29, 2013
Rating

Tata Sky woes
by: Anonymous

I wrote to harit nagpal- CEO of tata sky
harit.nagpal@tatasky.com

Dear Mr. Nagpal:

I am writing to you after my extreme frustration in dealing with the Tata Sky customer service. I have been having repeated problems wherein I stop receiving all channels. Despite the fact that the technicians have assured me time and again that the fix is permanent the problem has been recurring.

My wife and I have spent hours on the phone today tracking the status of the complaint we filed yesterday only to be told that our request is on-hold!

Not only that, the executives and their supervisors have been making false promises about getting back to us with the status, having a call back arranged and giving us absolutely ridiculous reasons about why our request is on-hold.

As I write this email I am on call with your customer support for the last 35 minutes, most of the time listening to hold music and lies and false promises est of the time.

I am extremely sorry to say that if this is the kind of customer service that that Tata Sky is providing you are giving your customers no option but to change service providers.

Couple of supervisors who I have spokent to and who have NOT been helpful at all are
Gyaneshwar
Pankaj
Extremely Frustrated

Apr 01, 2013
Rating

worst service from tata sky
by: raveesh chaudhary

Since 5 days I'm not getting signal and I have complained around 12-15 times on customer care but nobody has visited my place till now. every time they will raise one work order and by evening before doing anything they close it stating that work is completed. I'm fed up with the services of tata sky. I had never ever expected this from tata group.... customer service is worst .... they even don't bother to listen what we want to tell... in between they will disconnect our phone.... Please help me to resolve my problem....
my Subscriber ID : 1098007766
Registered Mb No- 9611396662

Regards........

Raveesh Chaudhary

H. No- 7/4, Ist floor, 5th cross, sampath building,Brindavan layout, ramaswamy palya bangalore-75 (Near shell petrol pump vignan nagar)

Mar 29, 2013
Rating

Tata Sky-Really frustrating
by: Sanjeev

I had been trying to get my Tatasky reconnections at my new address since 24th.March.
They had been providing me with WO No.s and had been assuring me of the work completion within 24 hours,even today.
We had been limited to the call centers and are not able to approach their senior management.
IT IS really frustrating

Mar 10, 2013
Rating

WORST Connection ever seen
by: Anonymous

TATA SKY is much worse than what we get from our CABLE operator .This statement itself clarifies that Purchasing TATA Sky is a big mess.I am shifting my TATA SKY connecton to Cable operator.

Mar 09, 2013
Rating

Hopeless & Pathetic
by: Gurpreet Bhatia

Have been trying over last week to get the connection relocated but the assurances have been just lies. The local agent supposed to do the work are lazy & unprofessional & hey update lies in the system. Even the call Center people try to be courteous but have no control whatsoever. Ask them to patch them to some senior either they disconnect or put you on waiting for more than 10 mins.
Hopeless, it's like hitting ur head against the wall. Have had enough. Going to switch.

Mar 07, 2013
Rating

Worst Services of Tata Sky,
by: Ankur Tyagi

I get my Tata Sky installed 4 days back.On very next day its signals start creating problem.I called the dealer who did the installation atleast 20 times and all the time he assured me his repersentative is coming in ten minutes,but i just wasted my two precious days and after two days, one person came and took away Set Top Box for repairing.And still after two days they are not replying when i ll get it repaired back.Even three times i did complaint to so called customer care number but all in vain.
Consumers i request you all,lets file complaint in consumer court so that such poor services must get proper treatment.
Also name of Tatas is getting damaged badly by this worst company.

Mar 04, 2013
Rating

Buyig a TataSky... Worst decision
by: Anonymous

I bought the TataSky connection over phone and told that it will be installed within 24 hrs. The installation appointment was fixed thrice but nobody turned up for the installation on all 3 times.
Later raised a request for cancellation, I was told that our senior will give you a call and he can only take the cancellation request. Waiting from last 5 days to receive the call.
Worst ever service

Jan 10, 2013
Rating

Tata sky is cheating by showing fake online offers for HD upgrade
by: Anonymous

Hi All,

I am a tatasky customer from past 2.3 years. My tatasky id is 1058820547. On 25th December 2012, I upgraded my tatasky to HD box online by phone banking. I opted offer of Rs 2749 in which tatasky executive assured me that I will get following services free:

1. + 2 months Grand Sports Pack
2. + 2 months HD Access Fee
3. + 4 Showcase movies

Today is 10th Jan 2013. I havent got these free services. I lodged complaint also with complaint id (1-18183982920). There is no response from tatasky. I request everybody to not go for these online fake offers by tatasky. Tatasky is cheating us.

Jan 07, 2013
Rating

Down time for Tatasky
by: Anonymous

TataSky will be out from UP(west) in Next 3 month
because of Mr. Jitender Singh Mehrok & Desh bandu Das.
Every competitor knows about what goes wrong internaly in Tatasky in upw.
They both wants to get the work done on Gun point.
Tatasky as a company not taking action against them.

So just wait & watch

Anonymous

Jan 01, 2013
Rating

poor response to customer complaints
by:

I entirely agree with the comments of Mr. Sonu regarding escalating complaints to senior management of tatasky

I have called customer care numbers seberal times in the last few days for my complaint and the standard answer is " we will get back to you " and no body comes back with a solution !

I have been trying to get the contact details of senior mangement but they are not listed anywhere

If I write to the nodal officer , I get an automated reply & no further action ! It's really painful .

Nagarajan
Bangalore

Nov 14, 2012
Rating

Pathetic customer service & signal problem
by: Mrs.Mukherjee

Tatasky customer service & signal problem r ridiculous. Im fedup with them. No proper solution is done till date. From feb'12 till date I have changed my HD digibox 7 times.

Nov 14, 2012
Rating

tatasky typical signal problem
by: Mrs.Mukherjee

I took the tatasky hd connection from feb'12 till then digibox has been replaced around 7 times. Whenever call at the callcenter the call is restricted only with the callers & not beyond that. If i tell a particular time of visit then will some other time. Im fed up with their service. It is a request to senior official of tatasky pls look into the matters.

Nov 14, 2012
Rating

Nov 09, 2012
Rating

harassment by tata sky service provider
by: neetu malhotra

i have been already a tata sky subscriber for the last three three, recently i have installed a secondary connection to my second LCD. the day when i installed the connection, the main connection and the second connection stopped providing services, i have complained on help lines numbers nearly twenty times but they put a deaf ear to my request they dont bother about the complains of their customer, their motive is to get money which they get at the time of installation then they dont care about the problem faced by their custumer they make false promises and commitment that they will attend complaints but inspite of requests, messages, phone calls they dont come they harass their customer by this way. they dont even provide their head office address where we can go personally they avoid their customer.

Nov 04, 2012
Rating

Tata sky pathtic customer service
by: Ajay Arora

I have logged a complaint for "no signal" on 1st Nov 2012 but till now no one has turned up, they even not bothered to call me at least. I have called their call center no atleast 10 times, they keep on telling "you will get a call in 2 hours to resolve the issue". But nothing happened so far. I have never seen this kind of ridiculous customer care behaviour and service.

Nov 03, 2012
Rating

Worst Service of Tata Sky
by: Anonymous

I am a new customer of Tata sky and fed up within 20 days only. Register complaint 10 days back but no response. Made innumerable calls but no response. Without visit of technical person they send the SMS that your W/O has been completed by so and so person. Go to hell Tata sky

Oct 28, 2012
Rating

Poor response from customer Support
by: R K Gupta

Extremely poor customer support service. Paid cost of new set top box 12 days ago. Recd STB 48 hrs ago but services denied cos digicard not compatible with STB. Work order no. 1-17036671999 . Innumerable phones to call centre elicits same response : service will be restored in 15 mts. No service till now after 48 hrs. Shocking ! Some mr. Prabhakar rang up 2 hrs ago to enquire if job done. Now his phone no. Is also constantly engaged. Don't know who else to approach or what else to do. Wish Mr. Cyrus Mistry hears about such atrocious service from Tata Sky

Oct 28, 2012
Rating

Oct 26, 2012
Rating

add few more chhannels
by: Anonymous

I am a new customer .I know that tata sky picture quality is good but here is competitive market and most of DTH given new and extra like B4U.MUSIC AND MOVIE.MASTII. MTUNES.9X JHKKAS. AND ALSO HIS OWN CHHANELS WHERE ALWAYS SHOW FREE FILM but iam sorry to tell you that this is not so please add.my id is1091935914

Aug 09, 2012
Rating

Costy Packages Of Tatasky
by: Anonymous

Sir plz add more hindi movies channel like zee action, zee premier,siti channel...so on

because your packages price are very costly..but you provide only few movies channel..so plz I request add more channels and also ten sport add in supreme sport pack..............

If you not added channels upcomin few days I am close my Tata Sky Service because

Jul 21, 2012
Rating

The Worst Service
by: Anonymous

The Worst service ever i saw..... OMG hell with these guys alllll numbers which they provided were not working almost i tried 6 hrs still unable to contact them.. Die In Hell u guys TataSky Suckssssssssssss

Jul 12, 2012
Rating

Spark Punjabi
by: Anonymous

I want to watch Spark Punjabi on Tata Sky. Please install the channel......

Jun 27, 2012
Rating

TEN GOLF ????
by: Anonymous

i am a golf lover and waiting patiently for Ten Golf ! i am also prepared to pay a fair subscription... Or should i get dish TV and get rid of tata sky

Jun 14, 2012
Rating

MH1 NEWS
by: Avtar Singh

I WANT TO WATCH MH1 NEWS ON TATA SKY.. AND MY SUBSCRIBER ID IS: 1000953503. KINDLY INSTALL THE CHANNEL.

May 27, 2012
Rating

Tata sky
by: Sanjay

Tata sky is very bad . They are not adding ten golf,sonic

Apr 12, 2012
Rating

Harrasment by TATA SKY
by: Deepanjan Das

I have been contacting Tata SKY Since last 04.04.2012 for relocation,the call center picks up the call and asuures that there engineer will come in next 2-3 hrs and also would give you a call before coming.We waited??? call came from tata sky engineers but physically nobody turned up.on wednesday one engineer came forward and rellocated our connection but didnt check the connection and fled away saying office will be closed.I have called tata sky more than 10 times but nobody has turned up for the complaint nor anybody visited my House.Dear friends tata sky do'nt come forward and customer like us are facing problem...please dont ever take connection of Tata SKY EVER.

Mar 30, 2012
Rating

complaint
by: Keval Adarkar

TATASKY is faltu, there customer care does not pick up call, it always says that there no is busy, and there is also problem in login in www.mytatasky.com

Mar 29, 2012
Rating

coruptted tata sky
by: Rinku

i call tata sky executive as on 11/2/2012 that my tata sky is not receiving signal some time so pls come to my home and do something but till today i not receive any response from tata sky engineer. if i gave them money then they come shortly. i am from kahilipara and corrupted engineer name is goswami his phn no. is 9957237485.

Mar 12, 2012
Rating

Unavailibility of Tata Sky service at my home since last 15-20 days
by: Bipin Nasit

1st Mail :

Since last 15-20 days I am struggling to view television due to
unavailability of Tata Sky service.

• After all up & down we registered 1st complaint on 1st March stating
that picture is not coming on TV & then next day your engineer came &
done some changes in Disc & told 200 rupees would be deducted from
your account.
• Next day again we faced the same problem & we waited for few days
and finally we again raised a complaint on 8th March & your engineer
came next day 7:00pm & replaced set-up box but it worked only 10mins
then engineer said I will come tomorrow & provide new set-up box. Then
we spoke to senior person (Gurmeet) in support team & he said you will
be charged total 350 rupees & he has taken the ownership to provide
good service.
• But next day engineer didn't came & we called up helpline & they
arrange an engineer @ 3:00pm. He again replaced the set-up box & it
worked for 5-6 hours & again we are facing the same problem.

I don't know what to do. We are not able to view television then also
every day you are deducting money from our account.

Please look in to it on high priority & revert all the charges &
balance which you have deducted for last 20 days.

Subscriber ID: 1002374179

2nd email :

After sending this mail we again registered a complaint & engineer came & did some changes on disc. After 3 hours again problem started.

Request you to look in to this problem on high priority & provide a permanent solution.

Also revert all the charges & balance which you have deducted for last 20 days.

Feb 05, 2012
Rating

deaf tata sky executives
by: Anonymous

on 2.2 2012 icalled tata sky helpline no to deactivate my active english package,no action was taken again icalled on 4.2.12 and 5.2.12 and was promised that it would be deactivated in 4 hrs but till now no action has been taken.all the executives are liars and cheats who are making money by cheating their customers

Feb 02, 2012
Rating

PATHATIC SERVICE TATASKY
by: Anonymous

WORSE THAN A GOVT DEPT.

Patch in center of screen-message envelope not removed for over ten hours.call center STD calls are hanged up ABRUPTLY BY OPERATOR-wasting std charges of tatasky subscribers.

DO NOT BUY TATASKY AT ALL.ITS JUST THE NAME "TATA" YOU BUY IT AND IY WILL TELL YOU TATA

Jan 17, 2012
Rating

TEN CRICKET
by: Anonymous

I WENT TO WATCH TEN CRICKET FREE ON TATA SKY

Jan 14, 2012
Rating

SPARK PUNJABI
by: Anonymous

I WANT TO WATCH SPARK PUNJABI ON TATA SKY

Jan 06, 2012
Rating

UTV WOLD MOVIE
by: Anonymous

I WANT TO WATCH UTV WOLD MOVIE

Jan 02, 2012
Rating

MH1 NEWS
by: Anonymous

I WANT TO WATCH MH1 NEWS ON TATA SKY

Jan 02, 2012
Rating

M TUNES HD
by: Anonymous

I WANT TO WATCH M TUNES HD ON TATA SKY

Jan 01, 2012
Rating

ETC PUNJABI
by: Anonymous

I WANT TO WATCH ETC PUNJABI ON TATA SKY

Dec 31, 2011
Rating

ZING
by: Anonymous

I WANT TO WATCH ZIG ON TATA SKY

Dec 31, 2011
Rating

GET PUNJABI
by: Anonymous

I WANT TO WATCH GET PUNJABI ON TATA SKY

Dec 31, 2011
Rating

ZING
by: Anonymous

I WANT TO WATCH ZIG ON TATA SKY

Dec 31, 2011
Rating

ACTIVE SPORTS
by: Anonymous

I WANT TO WACTH ACTIVE SPORTS ON TATA SKY

Dec 30, 2011
Rating

ZING
by: Anonymous

I WANT TO WATCH ZING ON TATA SKY

Dec 30, 2011
Rating

7 SEA
by: Anonymous

I WANT TO WACTH7SEA ON TATA SKY

Dec 30, 2011
Rating

STAR GOLD HD
by: Anonymous

I WANT TO WACTH STAR GOLD HD ON TATA SKY

Dec 30, 2011
Rating

ZING
by: Anonymous

I WANT TO WATCH ZING ON TATA SKY

Dec 29, 2011
Rating

WROST BAD THATKLASS SERVICE
by: Anonymous

SIR I HAVE MANY TIME REQUEST TATA SKY CHANNLE ZEE ACTION ADDING REQUEST TATA SKY DATE 4 DAYS ADDING THIS CHANNEL TATA SKY

Dec 29, 2011
Rating

WROST BAD THATKLASS SERIVICE
by: Anonymous

SIR I HAVE MANY TIMES REQUEST TATA SKY CHANNLE SONIC ADDING REQUEST TATA SKY DATE 4DAYS ADDED THIS CHANNEL TATA SKY.

Dec 29, 2011
Rating

ZEE TV HD
by: GAGANDEEP SINGH

ZEE TV HD IS HD CHANNELS PLESE AVABLEM ZEE TV HD ON TATA SKY.

Dec 29, 2011
Rating

sky movies hd
by: GAGANDEEP SINGH

SKY SPORTS CHANNEL IS U.K LONDON CUNTANEY THE ENGLIES MOVIES CHANNEL.

Dec 03, 2011
Rating

Worst Aftersale Service by Tata Sky
by: Amit Gaikwad

I am a Tatasky HD Settop box user. I have been facing some issue with Audio & video since October 2011 and made several calls to the call center but i got nothing apart from their assurance which was useless.
Even after 7-8 visits of Tatasky executives they were not successfull to resolve the compaint.
Really worst service.

Please dont get trapped in their rosy advertisment, else your life will really be "Zinga lala"

Nov 17, 2011
Rating

Tata Sky CS pathetic
by: Snigddha Mishra

The customer support of tata sky is a sham. As they are just talk and no information. Parrots who repeat from a script, do not hear what the customer is stating and so can't grasp the problem. They also charge for relocation and the wire used without informing about it, and then have the nerve to be rude.
Am trying to take the matter up with higher offecials, lets see how that works out. But a suggestion to future customers.....don't go for it.

Oct 29, 2011
Rating

Brust services by TATA
by: Amit Singh

there is some issue in my device singnal were not coming i loged the call on 26th after 4 days no responce from thire side even i call to customer care they were saying i talk to you and this call has scheduled for this date, when i asked them whome you talked with excutive said there is nothing mention such.

realy tata sky is poor service provider...

Oct 29, 2011
Rating

Oct 21, 2011
Rating

how customers trust the name
by: Anonymous

I have a tata sky from almost last 5 years when no one used to spend
so much or trust DTH technology. Even my family had a thought before
going for this technology, but when we heard that SKY is collaborating
with TATA, we didnt had a single doubt about it. And there we go, we
started using tata sky from Jan'11.

Every time we have to get it recharged, we take an year's subscription
because we always knew whenever TATA is gonna come up with a new plan,
they will keep in mind their existing customers. And tata has always
delivered more than I could have expected. I still remember the day I
came from my hostel & IPL match was about to start in 5mins, I called
the tata sky customer care & guess what I didnt missed a single ball.
HATTS OFF for those OLD DAYS.

But now when this new technology HD is launched, I expected the same
thing, so without even looking for the offers I bought a new HD TV &
when I went to market to switch my tata sky to the latest one I was
shocked. The price offered by agent was 2400rs & 300rs will be reduced
for old setup box. I thought I am very customer of tata sky & if I
will contact them directly they will have something for a TRUE & OLD
CUSTOMER, to my disappointment the price quoted by Tata sky was higher
than that agent quoted to me 2600rs & 300rs same deductions. Is this
how tata is gonna treat their old customers.

If this is happening now I wonder what will happen when Ratan Tata
will leave. I even used tata broadband & now I am using a photon plus
& trust me I didnt even had a second thought when I was looking for a
mobile broadband connection.

Oct 04, 2011
Rating

Ugly and cheap Serivce by TataSky- Bangalore
by: Parmanand Singh

I am having the signal problem from last 10 days I am not able to watch channels. It says "no signals", called up so many time, had to argue with customer care and had some ugly discussion with floor supervisor. looks like they are getting money not to work and cheat the customers. It looks like corruption is in private sector compare to public sector. Looks like we will have to take help from ANNA. Get well soon TATASKY otherwise it will impact you very badly to you guys. start working; days are gone now. Sleeping will not help.

Very cheap and ugly service. Damn! tatasky!
Guys, Please spread this information to everyone. we need to save people money and valuable time. we were the victim of tatasky; hope this post will save some people. SAY NO NO NO to TATASKY.

Sep 13, 2011
Rating

TATA SKY CHOR COMPANY
by: Anonymous

I HAD PAID FOR 4 CONNECTIONS ON8.8.11 AFTER MORE THAN100 CALLS TO JAIPUR OFFICE/TOLLFREE CUSTCARE NOTHING HAS BEEN RESOLVED NO SET OF BOX INSTALLED IT IS A HOTEL PROJECT ALL OFFICIALS ARE FAKE VERDICT

Sep 03, 2011
Rating

Worst service by Tata Sky.
by: Sanjay Pradhan

On 20.06.2011 I requested Tata Sky for re-location of my connection. I was following up the matter every day conteniously for 10 days both by mail and call to customer care centre but in vain. Ultimately I had to get the job done privately but shamelessly Tata Sky charged me for the job they had not attended.
Top have consistancy in the performance I am experiencing the same delay for my complaint of DG com not receiving signals since 31.08.2011. Although I am following up the matter since last 4 days getting only assurance. I think I have made mistake in renewing my Tata Sky connection by paying yearly subscription.

Sep 01, 2011
Rating

Please Ignore TATASKY
by: Meenakshi Sundaram

I have shifted my house and trying to get fixed in my new location for past 3 weeks and nothing is moving, now a days I am getting irritated when the cs guy tells me that we are here to help, nothing is true and nothing is properly co-ordinated for them. real bunch of fools sitting as cs executives over there. PLEASE IGNORE THIS SERVICE>>>

Sep 01, 2011
Rating

Tata Sky not responding
by: Saroj

Hi ,
My TATA Sky connection is not functioning since last five days.

1.I registed a complaint on 28th and the executive said, someone will visit in next 24 hours.
2. I called on29th atabout 5:30 PM, executive said someone will come between 6-7 PM.

3. Called again at 7:30 PM on 29th. Came to know that someone will be coming in next 24 hour

4. Called on 30th Aug, executive said another 24/48 hour. when I said I am getting frusted, Customer Care Executive offered me to cancel my service.I informed then, if you can not serve please cancel and refund my full money back. No reply.

5. Logged a ticket on Tata Sky saying the same as point 4 above, no reply.

6. Called Tata Sky executive on 1st September, got to know that some senior executive will call me in 30 mins, but no reply yet.

Any suggestion how to deal with these people ? Eiter I want my problem to be rectified or a communication saying they can not rectify and then I can switch to different provider ?

Thanks and Regards,
Saroj

Aug 15, 2011
Rating

WROST BAD THATKLASS SERVICE
by: Anonymous

SIR I HAVE MANY TIMES REQUEST TATA SKY CHANNAL B4U MUSIC B4U MOVIES ZEE PREREMERE ZEE ACTION ZEE SMYILE AND MANY MORE CHAANAL ADDING REQUEST TATASKY SINCE 2007 TILL DATE BUT NOT ADDED THIS CHANNAL TATA SKY I SUGESTED YOU PLEASE DONT PURCHESE TATA SKY

Aug 11, 2011
Rating

tata sky Fraud company
by: sudipta mishra

Tatasky is a fraud company, Every dht have toll free no but tatasky does not have. He commites but not do's. Take money but do't gives the service for more details contact me on my mobile 9437366162

Aug 03, 2011
Rating

Bad service
by: James

this is to inform the bad service of tata sky in terms of service.3 days have passed but still the engineers have not resolved the problem.

Jul 27, 2011
Rating

FASTES SERVISES IN THE WORLD TATASKY....
by: SHAIKH

TATASKY IS ONE OF THE FASTEST SERVISES ENGINE IN ALL OVER INDIA WITH MY EXPRIANSES ..M GETTING NO SIGNAL PROBLEM .. I CALLED COSTUMER CARE AND THE EXECUTIVE OF THE COSTUMER CARE RESPONSE IN FEW SECOND AND HE TOLD ME THAT ENGENEER WILL VISIT @ UR REGESTER ADDRESS IN 4 HOURS BUT THATS AMAZING AS I DROP THE CALL OF COSTUMER CARE EXECUTIVE ..AFTER 10 MINUTES I RECIVE 1 CALL FROM TECHNICAL DEPARTMENT OF TATASKY AND HE ASKED ME HELLO DEAR SIR R U FACING ANY PROBLEM IN TATASKY I TOLD THE EXECUTIVE YES SIR M FACING NO SIGNAL PROBLEM IN MY TATASKY ...SO HE ASKED ME CAN WE VISIT AT UR REGESTER ADDRESS RIGHT.. I TOLD PLZ SIR COME FAST AND SOLVE MY NO SIGNAL PROBLEM ..HE TOLD ME SURE SIR IL BE THR IN 30 MINUTES ...AND NOT EVEN HE COME IN 30 MINUTES ALSO SOLVE MY NO SIGNAL PROBLEM IN 30 MINUTES ...VERY VERY GOOD TATASKY KEEP IT UP I M WIYH U GO ON ..FASTEST SERVISES IN ALL OVER THE WORLD TATASKY.... :):) ....

Jul 02, 2011
Rating

NON FUNCTIONING OF VIEWING CHANNELS
by: SHAMIM AHMAD

REF TATA SKY ID 1002645958 DGCOM NO 000015721798 JHARKHAND(GIRIDIH) TATA SKY DEALER NAME SANJIV KR SINGH . ON 29-06-2011 MORNING I FOUND SOME DEFECTS IN VIEWING THE CHANNEL BUT WAITED TILL EVENING IN THE HOPE OF NORMALCY .I RANG UP THE DEALER WHO ASSURED ME FOR SENDING HIS MAN .BUT AFTER REPEATED REQUESTS NO MAN WAS SENT THEN I WENT TO HIS SHOP ON 30-06-2011 AT 13.00 HRS.HE THEN SENT TWO UNSKILLED MEN WHO A AFTER CHECKING ONLY DIGICOM ANNOUNCED THAT IT BECAME OUT OF ORDER AND WITHIN 48 HRS DIGICOMIS TO BE REPLACED WITH Rs 350=00 TO BE DEDUCTED FROM DEPOSITED AMOUNT BUT TILL NOW NO RESULTS COULD FOUND INSPITE OF SEVERAL CONTACTS AND ASSURANCES THROUGH PHONES 04066006633 AND O17266006633 THIS THE FIFTH DAY i.e 03-06-2011 09 hrs MISS ANJUM SYED SENIOR MANAGER ASSURED THAT ENGINEER WILL COME TODAY BY 11 AM AFTER CONTACT EARLIER .IT ALSO DESERVES MENTION THAT ONE MONTHS BACK THIS DEALER HAD CHANGED THE MINIDISH AND CHARGED Rs 300 WITHOUT PAYMENT RECIEPT PLZ HELP

Jul 02, 2011
Rating

NON FUNCTIONING OF VIEWING CHANNELS
by: SHAMIM AHMAD

REF TATA SKY ID 1002645958 DGCOM NO 000015721798 JHARKHAND(GIRIDIH) TATA SKY DEALER NAME SANJIV KR SINGH . ON 29-06-2011 MORNING I FOUND SOME DEFECTS IN VIEWING THE CHANNEL BUT WAITED TILL EVENING IN THE HOPE OF NORMALCY .I RANG UP THE DEALER WHO ASSURED ME FOR SENDING HIS MAN .BUT AFTER REPEATED REQUESTS NO MAN WAS SENT THEN I WENT TO HIS SHOP ON 30-06-2011 AT 13.00 HRS.HE THEN SENT TWO UNSKILLED MEN WHO A AFTER CHECKING ONLY DIGICOM ANNOUNCED THAT IT BECAME OUT OF ORDER AND WITHIN 48 HRS DIGICOMIS TO BE REPLACED WITH Rs 350=00 TO BE DEDUCTED FROM DEPOSITED AMOUNT BUT TILL NOW NO RESULTS COULD FOUND INSPITE OF SEVERAL CONTACTS AND ASSURANCES THROUGH PHONES 04066006633 AND O17266006633 THIS THE FIFTH DAY i.e 03-06-2011 09 hrs MISS ANJUM SYED SENIOR MANAGER ASSURED THAT ENGINEER WILL COME TODAY BY 11 AM AFTER CONTACT EARLIER .IT ALSO DESERVES MENTION THAT THIS DEALER HAD CHANGED THE MINIDISH AND CHARGED Rs 300 WITHOUT PAYMENT RECIEPT PLZ HELP

May 20, 2011
Rating

Wrong titles of movies
by: Anonymous

Please check and rectify the following immediately:-

You show the name of a movie on Malayalam channels like Asianet, Surya etc., but instead the movie broadcast is totally different!

What is happening ?

Rectify immediately please. I have paid for a service and I expect decent service - at least from the TATA brand!

May 20, 2011
Rating

Wrong titles of movies
by: Anonymous

Please check and rectify the following immediately.

You show the name of a movie on Malayalam channels like Asianet, Surya etc., but instead the movie broadcast is totally different!

What is happening ?

Rectify immediately please. I have paid for a service and I expect decent service - at least from the TATA brand!

May 20, 2011
Rating

Wrong info provided on Malayalam movies
by: Anonymous

I have regularly noticed that you show the name of a partiuclar movie on channels like Asianet and Surya, but the movie being broadcast is totally different.

THIS IS VERY BAD.

PLEASE RECTIFY IMMEDIATELY!

May 13, 2011
Rating

channels unavailable
by: nageswararao k

Hi Sir,
I want to inform you that "my queries" section in tatasky web portal is not working ,pls remove as early as possible it so that time is not wasted in writing comments/suggestions/requests & the customer care is really available? or just its a fun number?
regional channel telugu sapthagiri [doordarshan] is not available & most of the telugu channels available through cable networks are not available through tatatsky
pls do the needful

May 12, 2011
Rating

TATA SKY POOR CUSTOMER SERVICE IN JAMSHEDPUR
by: AMIT SINGH

Dear All

It is information for, those are going to buy TATA SKY DTH connection at Jamshedpur.

I have a very bad experience regarding customer service of TATA SKY and it was really very poor in Jamshedpur.

Since last four days DIGICOM box is not working and customer care center are giving wrong in formations. They are telling that, our engineer will come at morning and those mornings never come.

So I decided to switch to other.

This is for information only.

Apr 02, 2011
Rating

Worst service indeed!!!!!!!
by: Anonymous

Tatasky customer service is as bad it possibly ever be. No customer rep is able to keep his/her promise....gaaaawd help Tatasky and its customers.

Apr 02, 2011
Rating

Tatasky
by: Arunesh Shukla

Their customer service and escalation protocols is pathetic!

Apr 02, 2011
Rating

Endless wait for my HD Set top box
by: Arunesh Shukla

This is so unreal! on 26th March 2011 I paid for my HD set top box - (btw, my 4th set top box at home)with firm assurance from the sales guy that my connection will be up before the Cricket Word Cup finals on 2nd April - at the latest! I wish i could lay my hands on him.

After 10 phone calls in past 36 hrs, begging pleading all involved, today April 2nd when World Cup final starts in couple of hours, I am still waiting to get a so called "call-back" from TataSky. This is height of poor customer service, especially when your customer is more than 5 years old.

I think its time for customers like me to switch DTH services. If someone at Tatasky is reading this feedback they can call me at 9810500274.

Arunesh Shukla

Mar 27, 2011
Rating

Worst Service
by: Anonymous

Very poor service, inefficient engineer.

Mar 13, 2011
Rating

Worst Experience - New Tatasky+HD Connection
by: Rajesh

I had the worst experience in my life by going for new TATA SKY HD connection in Bangalore. I will advise Aamir Khan to review his endorsement for TATA SKY.

I was surprised to see the same matching experience many others had with TATA SKY connection. Had i seen the reviews earlier I would never have approached these guys.

I approached through phone for a new connection on 6th March and I was told that it will take 48 hours, after completion of 48 hrs, when I contacted them they said it will take 72hrs, then I waited for that to complete. After 72hrs when I contacted they said, there is some shortage in stock and said to wait for 48 hours to give me an update from the concerned department. Then, I followed up again next day and they said 48hrs not completed and wait till that time and when that time was over I called up again and they said it will be connected the next day, they have given the material to engineer and he will come and install it the next day (Sunday 13th March). I contacted them again and got the information that between 4 and 5 pm it will be installed today. After 5pm when I contacted these guys said that it will take another 2 days. I was wondering how could these guys make such false promises, so where had the material gone if it was given to the service engineer to install at my premises, did he install it somewhere else or what,how dare these guys are making such false promises. I asked for the numbers for escalation, but no number was given, finally I saw the reviews here and I wanted to share my plight. I called, them again and said I don't want such sort of connections. Also, I am trying to escalate it to higher levels somehow.

Mar 13, 2011
Rating

Mar 11, 2011
Rating

false propaganda
by: Anonymous

I have wanted to take TataSky DTH at my residence by choosing and paying for the channels of my choice Under "MAKE YOUR OWN PACK" option and approached several service providers at Guwahati(Assam)in this regard but all of them told me that I am not allowed to do so at Guwahati although the facility is mentioned in the brochure of TataSky DTH shown to me by them.

This is clearly a violation of norms set by TRAI

Mar 11, 2011
Rating

Mar 02, 2011
Rating

tata sky should just fold up and stop selling
by: Renuka Viswanathan

Tata sky has the most atrocious service centres especially the one at Bangalore. Several times I have found it unresponsive when the Mumbai and Chennai centres are awake and actually reply to telephone calls. The Bangalore centre obviously doesn't believe in 24 hour service and are snoozing till 8 or 9 am every morning. I had been informed by the service centre for Bangalore that I would get my cable installation in 72 hours when I called them early on 26th February and that someone would call me within 24 hours. After 48 hours when nobody called me I called them again on 28th morning and was assured that somebody would call me within 2 to 4 hours. Well nobody called so I again called them on 1st March morning. I was told that they were only expected to instal the connection within 72 working hours and that I would definitely (!) get a call by the afternoon. Same story, no call! So I call again on March 1st afternoon and am assured that I will get a call immediately. No call again and I call on 2nd March morning. Etc. etc. So far I have made 7 calls and nobody has the grace to call back and as for 72 hours of response oh boy I'll be lucky if these "gentlemen" respond by the next century. tatasky has really tarnished the tata name particularly in Bangalore. I'm burning their card and shifting immediately to other more responsive cable operators

Mar 02, 2011
Rating

TATAS THE LOOTERE
by: Anonymous

HI,
MY TATASKY SECONDARY BOX IS NOT FUNCTIONING SINCE LAST 10 DAYS. I CALL THEIR CUSTOMER CARE HELPLINE THEY SAYS IT WILL BE RESOLVED WITHIN 24 hr AND THEIR SERVICE MAN CAME WITHOUT EQUIPMENTS ASKING FOR COMING NEXT DAY. BUT EVER SINCE NO-ONE HAS TURNED-UP. ALSO Rs125 HAS BEEN ALREADY DEDUCTED FROM MY ACCOUNT.
AND ON EVERY CALL THEY SAYS ITS A TECHNICAL PROBLEM AND THEY CAN'T DO ANYTHING NOW... IT WILL BE RESOLVED WITH IN 24 hr.... THAT DIDN'T CAME YET...
HELP HELP HELP..... FROM THESE LOOTERAS

Mar 02, 2011
Rating

TEN ACTION
by: Anonymous

I WANT TO WATCH TEN ACTION ON TATA SKY

Feb 21, 2011
Rating

UNDUE PROMISE
by: MANORANJA JENA

I AM VERY DISSAPOINT WITH THE DTH SERVICE PROVIDER AFTER PAYMENT CREDIT TO THE RESPECIVE ACCOUNT THE STAFF ARE FORGETING THEIR DUTY AND OBLIGATION TO INSTALL THE DTH AT CUSTOMERS PREMISES SINCE 72 HOURS HAS BEEN PASSED BUT A SINGE CALL I HAVE NOT RECEIVED IS THERE ANY WAY TO GET BACK MY MONEY I DONT WANT THAT CONNECTION ANYMORE PLEASE GUIDE ME

MANORANJAN
MOB-9910317751

Feb 16, 2011
Rating

Cheating
by: Saby

we are very disappointed with your service ,
PErson took so much time to understand our concern.
Made us to wait for long saying that the supervisor is busy and i had to wait and finally say that i cannot wait any longer .
Then the person mentioned that they will call back before tomorrow 12 O Clock.(ISD 10.30PM - Time of call)

My concern: what are the contents of lifestyle gold package?

Why active cooking channel is not part fof this package , when from it was removed and why without any information ? And your executive gave the most funny reason for it , which i cannot accept !!!!!!!i want to send the snap of the package list shown on my TV for your reference ...how to send ?This is cheating.
Its like to add all show it as a package and without the knowledge of the customers slowly remove one by one and then charge them seperatly .
Hopeless. Customer ID 1018435592

Feb 15, 2011
Rating

I am dealer of Tata Sky
by: Anjan

As even I am Dealer of Tata Sky, I Don't Know how to escalate. Because they don't have any escalation matrix. So imagine how they provide support to end user...

Jan 05, 2011
Rating

No Proper Recharge package options
by: Prashant

I am all redy using TATA SKY and I could find the recharge pakages not at all good ....it seems they are lotting the customers

Prashant

Dec 05, 2010
Rating

Awful customer service of Tata SKY
by: Anonymous

subscriber number: 1039250863
Complaint number: 1-8429445990

After several complaints on really bad quality of reception... "No signal" on most of the channels even when it is not raining....finally the technical team called up to confirm the time visit. But they didn't turn up at the scheduled time and despite several calls to their call centre, no one turned up all day.

Technicians turn up the next day, without the required equipment and go back with out resolving the problem. There is no response thereafter from the call centre or any of their executives despite several calls and e-mails.

After paying Rs.6000 for an annual pack... i'm watching a blank screen. Its the worst customer service centre i ever came across. Would like to cancel my subscription if it is possible

Dec 01, 2010
Rating

very poor service
by: S.Raja

i was registered my new tata sky connection on november 20 2010 thru phone and my coupon number is 6092684.i got a confirmation message from customer care that with in 4 hrs of time tata sky team will contact but for more than 2days no body contacted and i again called to customer care and they provided the reference id and informed me with in 3days, installation will be done but after that no body contacted even after 1 week.again i called customer care again got the same information . till 30th i waited nobody contacted so i fed up and tared the coupons from tata sky and i purchased new airtel dth ,within 30 minutes i got the best service.

S.RAJA
8870715570

Nov 23, 2010
Rating

TATAS / TATA SKY THE CHEAT
by: Anonymous

I WAS CHEATED OF RS 600 WITHIN 2 DAYS FROM 22.11.10 TO 23.11 10 BY TATASKY CUSTOMER SUPPORT EXECUTIVE AND HELP DESK. MY CUSTOMER ID 104626811. I HAVE MADE ONLINE PAYMENT FOR MY ACCOUNT ACTIVATION OF TATASKY DTH I PAID RS 400 ONLINE AND VERIFIED MY BANK TRANSACTION ID 032683852754 .THE SAME AMOUNT WAS DEDUCTED. BUT MY ACCOUNT AT TATASKY REMAINS UNCHARGED. ON 23.11.10 IN THE MORNING I WAS TOLD BY MADAM THAT I CAN PAY RS 400 AGAIN AND THE LOST AMOUNT WAS DUE TO ERVER PROBLEM AND WILL BE REMITED TO MY ACCOUNT.WITHIN14 DAYS. I MADE ANOTHER TRANSACTION FOR 200 RUPEES. THE SAME PROBLEM.MY ACCOUNT NOT CHARGED AND ONEY DEDUCTED.THESE PEOPLE HAVE GROWN TO LOOT CUSTOMERS AND FILL THEIR BELLY

Nov 23, 2010
Rating

Nov 11, 2010
Rating

address/email address
by: Anonymous

i am not able to access the customer grievence cell no one to one contact address no email
what to do
s.natu
tata sky id 1025171743

Nov 11, 2010
Rating

address/email address
by: Anonymous

i am not able to access the customer grievence cell no one to one contact address no email
what to do
s.natu
tata sky id 1025171743

Nov 09, 2010
Rating

TATA SKY, Definitly they will send TATA to SKY
by: Rajesh

Customer ID : 1016536656
Complaint nos. are 1-8153781585 & SR0911100430465

From last 10 days i lodged my complaint almost 20 times at your mail, call centre just to change the location of dish antenna in nearby building as I shifted to new house.

Every day I receive a call but no action. I have never seen in my life such a USELESS, PATHETIC, UNPROFESSIONAL Service provider that too from a Group like TATA.

People without ears & eyes are sitting & just killing time without any heed on customer request.

Kuch to Sharam karo besharmo, ab to jaag jao.

I want my total recharge money back from the date of my 1st complaint and bugger "apne deebe utha ke le jao" I will shift to some other DTH service provider.

TATA SKY is the Most Third Class company of TATA Group. I have lost total faith in this group.
Dear Mr. Ratan Tata, please close this company its a big disgrace on Tata group.

Nov 08, 2010
Rating

Worst Cutomer care services
by: Mrs Sharma

Hi,

We had taken a new Tata Sky connection on 31st Oct 2010 over the phone. We paid through credit crd for New connection and the package we were interested in. We got the sms confirming the activation of services and next day installation was done at our address in New Delhi.

After 3 days of installation we got a message on screen that we should recharge our account immeditely to continue the services. We immeditely called up Cust care for the same gave him all the details of payment made for Annual subscription. The exec. gave us the confirmation that there is some error and my services will be activate soon. Now today is the 6th day and after following up with cust care exec. muliple times in a day, our services are still deactivated and nobody sesm to take any corrective action to rectify the problem.

I have no clue where i can escalate this since they dont provide any number to register complaint. If any one has any contact details which can be of our help please send it on sonalsitm@gmail.com

Thanks

Oct 27, 2010
Rating

Channal Required Reginol Language For Tamil and Malayalam
by: Anonymous

From :
D.Antonysamy : Subcriber ID : 1055057770
No.8820,A'Type,TNHB.
Near ICMR Hospital / Nagathamman Koil.
Ayapakkam
Chennai - 600077.
Cell: 9444035897.

Dear Sir,

Yesterday i have installed new connection from TATA Sky DTH. and Paid On line Rs,2844.One Year Plan. I am request For Reginal Language only TAMIL & Malayalam and Follwoing:
JAYA TV / JAYA MAX / JAYA News/ Sun Tamil All./ Kalanger Group all/ ZEE Tamil / Vasanth Tamil / Mega Tamil / Caption Tamil / Makkal Tamil / Discovery Tamil / Malayalam All and Star TV / HBO/AXN/ Extra.

I am request to you Kindly nessory action please...

My E Mail : Antonysamy.D@kirloskar.com / das_koel@yahoo.com

Thanking You

D.Antonysamy.
Cell:9444035897
Subcriber id: 1055057770.
118057347064.

I am awaiting your earliest action please...

Oct 09, 2010
Rating

FREE CHANELS&telugu
by: Anonymous

tata sky don't give free channels.but other dth services give free channels ,plese give free telugu channels.tata sky give telugu channels 10 but other dth services give 18 telugu channels
so plese give more telugu channles

Oct 09, 2010
Rating

ACTIVE DARSHAN
by: Anonymous

MY TATASKY ID IS 1005637499
IHAVE ACTIVE THE ACTIVE DARSHAN, ACTIVE DRASHAN COST 40 RUPPES BUT SRIVENKATESWARA BAKTI CHANEL FREE CHANEL, BUT TATA SKY TAKE MONY AND PROVIDE THIS CHANNEL IN ACTIVE DARSHAN.
SIR PLESE GIVE SRIVENKATASEWRA BAKTI CHANEL SAPARATLY, PLESE GIVE SAPARATLY,ALL DTH SERVICES GIVE SAPARATLY

Oct 09, 2010
Rating

CHANNELS
by: Anonymous

All Branded DTH dish's programming all free channel both bakthi& generaltv's except Tatasky.what is reason? I think it is better to change to other. what is your suggestion? Email me to sraamakrushna@gmail.com.

Sep 09, 2010
Rating

Tata Sky Loot (a dark patch on the brand name TATA)
by: mahender

No toll free number for Tata Sky complaint.
If one by luck get a chance to get access to contact to a tata sky rep after a long musical wait, first thing the Tata sky rep is . he/she will ask you to put u on hold. holdin period may be for ever till u loose your ptience and disconnect.
My sub ID: 1031385824
I was put on hold for about 11 minutes by the rep at about 2100 hours on 09/9/10 on tele no:017266006633 by a customer care rep after i listed to all computerised music and altimately I disconnected my phone when there was no response even after 10 minutes of waiting.
The rep did not even disclose his identity. If one subcribe for any aditional pack in this service, it is near to impossible to get those packs dropped for a normal person. As soon as they get some money in one's account they start all packs whichever were subscribed in past. A person has to track his account on day to day basis to get the unwanted packs dropped. What a business, hats off to Tata's.
This is what is called the ethical business practice.

Sep 09, 2010
Rating

tata sky sucks in customer care.
by: SUNNY

not being able to login in the tata sky website. for adding or deactivating channel package. customer care just not equipped and trained enough to handle customer service. TATA SKY SUCKS.

Aug 24, 2010
Rating

misguiding customers and charging money in the name of HELP
by: Dwipendu Kar Purkayastha

On watching message on my TV, I had sent NS to 56633. My Ajay came last week. He was told that during heavy rain I receive no signal. He has gone on tarrace and changed the camera. He said, "there will not be any problem now". I had contacted your helpline and spoken to Mr. Ketan and made a complain. I still am facing same problem of "no signal" during heavy rain.After speaking with Ms Pratima on 24.8.2010, I came to know that during heavy rain the signal is disturbed and nothing can be done for that. Then I understood that there was no problem with my camera. Simply it was changed and I am charged Rs.350/-, because I had no problem with signal quality except during heavy rain. Then why my camera was changed ? I request tatasky authorities to look into the matter and my old camera is replaced which is lying with me and refund Rs.350/- to my credit immediately.

Jul 27, 2010
Rating

Series link and Alert screen
by: Anonymous

I am so upset with the Tatasky call center service. Last time I called they put me on hold for 37mins and then I hung up... Stupid person could not solve my query nor connect me to any senior.
My series link option does not work no longer.
And the contact details/alert screen does not come so I cant get to their contact no's.
On the webpage they dont have any email addresses nor any management reference.

Jul 26, 2010
Rating

After sales service
by: Raj

I just want to share something about Tata Sky after sales service.My STB is not receiving signals from last 5-6 days.Still Tata sky is not able to solve the problem.
I really don't know why the engineers are not able to resolve the problem immediately.R they not technically sound.
KNOCK..KNOCK.....technical support????

Jul 13, 2010
Rating

No SALES in 1 week..
by: Anonymous

HAHAHAHA.. this is very small thing..

I am trying to buy TATASKY for past 1 week. given 4 calls to CC and each time they say "it will be done by tomorow". imagine if this is the kind of sales they provide that what will be the quality of service post sales..

TATASKY , VP SALES.. please revert..

Jul 06, 2010
Rating

tatasky : isko laga daala to life......jhandulala.....(bole to ekdum bakvas item hai yaar..!)
by: Anonymous

humff.....humff.....i hv tried to contact c.c. Service of tata sky more than 50 time in last three days....as my digi com is not being powered on......! There is no response of custmer care no. I am very very angry.....!
Tata sky in real mean has the worst custmer care service i hv ever experienced! And if u r think to get new concetion...... DO NOT BUY IT AT ALL....otherwise u wil lost ur money as well as take a tession...!

Jul 05, 2010
Rating

COMPLAIN
by: kamal tibrewala

sir,
my id no1012077317 in a positon not reciving signal from 6th july2010.i want to cancat your tollfree no but no response in both buttons 5 &6 i want to inform you what the meaning keeping tollfree no chating coustomer.

thanks

Jul 03, 2010
Rating

DISSETISFACTION FRON T.S SERVICES
by: Anonymous

i am rakshit from gurgaon.i would like to suggest to all that tata sky services are worst. as far as my problem is concerned; my tatasky set top box is has not been working from the last 4 days.and i am constantly trying to call c.care no: but there is no response from there side,they are not responding...TATA SKY SERVICES ARE WORST,NEVER BUY TATASKY

Jun 16, 2010
Rating

Inefficient service
by: I D 1009320696

Your help lined nos faulty for several days.
Your help line is badly designed-we cannot access the lnguage until we hear all options.
After several attmpts could contact the NBengaluru no. & when complained reg the disturbance in thr EXPN channel while watching the matches but no when adves. appear, the service rep had a very irresponcible responce taht it is the concers of the channel! Taht is thequa;iyy nof Tata Sky service

May 04, 2010
Rating

contact at TATASKY
by: Anonymous

the number 66133001 is useful adn you will speak to the right person and also manage to address your concern. it has worked with us. good luck to the ones trying to reach to Tatasky personnel for customer help

May 03, 2010
Rating

UNNECESSARY CHARGES
by: sad customer

As you have posted some numbers of the mumbai office of tata sky we have called and with the help of that attained the tatasky head office numbers. That is 022-66133000, here you can contacton 66133101

Apr 01, 2010
Rating

unable to go to https://www.mytatasky.com/portal
by: ksudershanrao

Tatasky page is opening but once login is clicked for online transaction message the page cannot be displayed is coming what could be the reason

Nov 12, 2009
Rating

delay in Tata sky installation
by: venkataraman

I am facing delays for installation of Tata sky connection for past 4 days. I was assured of installation within 24 hours.!!!!!

I have spoken and been assured repeatedly by Tata Sky Bangalore offices ( 080-66233000) and also in Chennai.

This is appalling and I find no contacts to escalate this issue to.

Oct 16, 2009
Rating

Tata Sky +
by: Reena Daruwalla

I filled out a form on the Tata Sky site indicating my interest in knowing more about Tata Sky + since I am already a Tata sky customer. I promptly got a call from the call center (was a 040 landline number). This person called Revathi called me up repeatedly until I made up my mind about getting the new set top box and until i actually made payment of the amount of five thousand through credit card on a six month EMI basis. This was on Monday 12 October 2009. I was assured that I would receive a confirmation the next day (13th) and installation would be done on the day after (14th).

After that there was complete silence from the Tata Sky people. No confirmation, no call, no installation. I called up repeatedly spending considerable amount of time and money (their help line is not free), each time i was given assurances that the problem would be sorted out, that delivery would be made the next day etc. Yesterday (15th) I spoke with someone called Amit at the Mohali office who claimed to be a 'senior' executive and who said my complaint was registered, that I would get a call back in an hour or two and that the digicomp would be delivered the next day. Again, no response whatsoever.

Oct 09, 2009
Rating

Active Games
by: Laj Panjwani

I had last month sent my comments on Active Games. Games loaded in this site are very boring and only one or two games are there rest are contests which no one can include in the games. For two weeks two three games were added and I was asked for my feedback. I thanked and gave good feedback. Again I notice they have switched over to the same pattern where one memo game is there the rest are contests. Cubix game is continued for the last one month but interesting games have been removed. On phone I was asked to give my feedback. What is the point in giving feedback if the TATA is going to do whatever is liked by them. They just do not stick to their new pattern and roll on to the same old boring pattern

Jun 01, 2009
Rating

old movies
by: rajesh patel

hello,
i am your current customer ,
i had brought tatasky's set top box for better picture quality & different channels

i am satisfied for better picture quality & service ,but after having more than 150 channels
there isn't any channels showing old movies say like zee classic
please do the needful at the earliest

yours truly
thanking you

Mar 20, 2009
Rating

tatasky digicard bend.
by: Anonymous

hi sir my tatasky digicard bend.and insert sim displayed in my tv.how do solve this problem sir?
i am in chennai(TNAGAR).so give any tatasky dealership address sir . my email id
dsarav_28@rediffmail.com

Nov 29, 2008
Rating

Tatasky Customer service is pathetic
by: Anonymous

I don't know why tata sky hires people who can neither understand hindi nor basic english... when u try n explain ur package details to them, they repeat it so many times to u for confirmation that u start worrying if there is some problem in the pack... Half the time u have to be searching for a number to call them, which is not available on their website... n luckily if u get to have a number, a long advertisement is all that u get. Many a times I've heard the ad for more than 15 mins and then the call gets disconnected. The last time I called in to recharge my account, the lady who answered the call, took the call and then said nothing... after long when I said hello, she says... just 2 mins ok... I held on to the call... again the same response from her... Its really frustrating. I hope the Tata Sky team takes all this to their notice n I really hope their calls are recorded n heard by someone who can help the situation

Nov 19, 2008
Rating

Non-delivery of Tata Sky Digicomp etc. purchased online
by: Anonymous

On Nov.10, 2008 evening I visited the www. tatasky.com site and saw the foloowing Festive Offer (within quotes below):
"Tata Sky digicomp + Standard installation + 400 days subscription to Super Saver Pack OR 365 days subscription to South Jumbo Pack - Rs.3999/- only.
And if you buy online using your credit card, enjoy further savings of Rs.300 by getting :
4 months free subscription to Lifestyle Gold Pack + 4 months free subscription to Education Gold Pack."

Immediately, I went for online purchase by using my Credit Card and selecting "Digicomp+Std. Installation+400 days subscription to Super Saver Pack."

In this process I provided my complete postal address at Visakhapatnam and mobile no.(098665-16424)and email id (dashguptapartha@yahoo.com)and Rs.3999/- got debited to my Credit Card.

At the end following message appeared on the computer screen (in quotes):

"Your transaction was successful.
Consider the below mentioned transaction id as SR number for future reference.
Tata Sky Transaction ID : DS1011081000006491
BillDesk Transaction ID : MCMT0811276466
Ban Transaction ID : 525474"

After that, in next 9 days (till this 19.11.08) the Delivery of the Items have not been made to my address. Every time I call the Tata Sky Helpline in Hyderabad (nos. 1-860-4256633 or 040-66006633), either the person at other end is unable to find out my order from above referred Transaction ID / SR no. OR even if one is able to trace it out, it is told to me that delivery will take place shortly. Even none of them can tell when the item will be couriered or if I wish to send a written communication on this, what are the Tata Sky address or email id. Even one lady told me I need to log in to the site and order it again without understanding that, if I order again, it will be a fresh order and I shall have to pay again.

Can anybody in Tata Sky, help me in getting the early delivery and convey the same to the given email id?

Regards,

Partha Das Gupta
HPCL, Visakhapatnam

Aug 19, 2008
Rating

Tata Sky address and phone number
by: Anonymous

If you are not satisfied with the response that you get from the Tatasky call center you can directly approach Tata Sky on the following address and phone number:

Tata Sky Limited
Bombay Dyeing 3rd Floor
Pandurang Budhkar Road
Worli, Mumbai-400025
Phone - 022-66133000(Board line)

Jun 04, 2008
Rating

its good
by: gurvinder

i like it nothing like that

May 30, 2008
Rating

Double Trouble - Tata Sky call center
by: Anonymous

Man !! it takes hell lot of time to get connected to a person at the call center desk. Whats more annoying is some "Active Whizkid..." promotional tape keeps hitting your ears repeatedly until you go mad.

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