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I had a very bad experience with dishtv

by Sunil Mahawar
(Newai, Tonk, Rajasthan, India)

Last 20 December I found that my set top box (STB) was dead and I given it for repairing to my dealer on 21st Dec 2007 and he said that it will be repaired or replaced in 7 days but the commitment was not completed. After many phone calls it was replaced by an old STB which is also a faulty STB. I didn't want to take its delivery but when I talk to the costumer care at Noida the customer associate ask me to take its delivery and committed that it will be replaced in 24 hrs. But still today it is not replaced. Every time I call up at customer care call center they say " SIR UR PROBLEM WILL BE SOLVED WITHIN 24 Hours". After every 24 hrs I call up and they tell me the same thing. Many customer associate I have talked like Vikas, Vipin, Sachin, Gurgeet and others whose names is not in my remembrance. Once their Customer care guy Mr. Vikas told me to tell my dealer to give me another STB, when I told this to my dealer they said they don't have any such information. When I asked my dealer when I would get my STB he said he does not have any idea. Till date not a single person from DISH TV INDIA has contacted me regarding my case. Complaints and complaints and after complaints there are many complaints I have filed but I didn't find any positive response.

VC No. 01504684184-5

Old STB, No. 0751ABF14DS33566

Other STB (Old Model and Faulty) which I get after 15 days No. 0639ABC11DS26748

Complaints nos. 10694380 and 10739639

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Sep 17, 2015
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Nov 23, 2013
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May 24, 2009
Signal not found
by: Ajay Chauthaiwale

I am one of the dishtv customer since 28/10/2008(Happy Home Pack-1 year). During May 09 I received SMS from dishtv staating your expiry due on 9/5/09. On 18/5/09 I found that my TV is showing the message signal not found. Hence I contacted the custoner care they asked me contact one service centre in Wardhaman nagar Nagpur. When contacted they told that one engineer wiil come to your home & solve your problem of alignment of the dish. On 22/5/09 one service person named dinesh kadukar visited my house in my absence and told my elder brother that there is a problem in set top box and he will come on 23/5/09 for its repairy. When contacted on 23/5/09 he told that he has been removed from the job and told to contact Mr Pradeep Vanjari for settling the matter. When Mr. Vamjari was contacted he assured to send one person naming Afzal to repair the STB. Thereafter the dealer Ms. Deepika Enterprises Pratap Nagar Nagpur was also contacted aobut the problem and he told to contact the service centre at wardhaman nagar. When the service centre was contcted one lady told that you will have to bring the STB to the service centre for repairs. But it is nowhere mentioned in writing that the STB is not working properly and the customer will have to take the same to the service centre for repairs. Customer care Ex Mr Ashwini was also contacted and he assured us to call back after 15 minutes but alas we are still waiting for his call. We never expected such a poor response from a company like dishtv. If the problem is not solved immediately we will have not option but to move a complaint against the dealer and the dishtv for giving us mental torture.

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