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TATASKY and dishtv - The Review

 DTH War in India                                    

As I start to write this a voice cries out, “In the Red Corner we have dishtv and in the Blue Corner it’s TATASKY” then a gong goes off and the battle begins.

It’s been about twelve months since I signed up for Dish TV, to see what DTH in India looked liked. It was definitely better than the local Cable TV offering in terms of picture and sound quality and the EPG guide was a welcome addition.

What it lacked was the bouquet of channels, which has recently improved. But when I paid for this service back then I knew that somewhere in the future another player would be there, fighting to get at my Rupees.

We now have TATASKY. Many people like me must be wondering whether they should stay with dishtv or switch to the new service. To make this decision easy for our readers we are happy to announce that we will be posting an in-depth review of both the services soon. In the mean time we open this forum for you to tell us about your experiences with either of the DTH services or with both of them. One says, “Entertainment will never be the same again” and the other claims it’s, ‘the future of TV Entertainment”. These are big promises and do they stand up to it?

Let us also state that we are completely unbiased towards either of the service providers and what you read below is honest opinions and feedback from subscribers and viewers of these two DTH services.

Part I of the in depth TATASKY Review is here.

For the TataSky Channel List and Picture Quality Report click here.



Please post all questions in our DTH forums here.

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What Other Visitors Have Said...

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tatasky plus lived upto my expectations 
I was a little skeptical when i initially got plus, but now m glad i made that decision. The installation went smooth. I hate being interrupted while watching …

dishtv is best with excellent features 
I am using dishtv for past couple of months and based on my experience i would like to post some of my finest experience with dishtv or you can say the …

DishTV should name them self as DitchTV 
I am fed up to an extent that I really feel like shooting them if they come in front of me. Till date, I never seen such a pathetic customer service from …

Tatasky Discount Vouchers 
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Tata Sky Sends SMS at Odd Hours 
Hi, I'm from Chennai. For the past 6 months I was using Tata Sky. Since I get only 6/7 Tamil Channels I moved out of Tata Sky recently, back to Cable …

DTH Customer Care Service 
Dish TV customer care information system is very prompt where as Tata Sky customer care information system is very bad. In tatasky, when you contact by …

choice of foolish dish tv & Tata sky, Cable Is GOOD 
I have dish TV , so many time whenever I want to watch TV programs I can watch these due to poor signal quality or signal not found. I cant complaint that …

I had a very bad experience with dishtv 
Last 20 December I found that my set top box (STB) was dead and I given it for repairing to my dealer on 21st Dec 2007 and he said that it will be repaired …

Tata Sky Is Much Better Than Dish TV 
When I asked my Dish TV seller what is the difference between TATASKY & DishTV he said dish has 10 more channels than tatasky, quality wise both are same, …

Tatasky & Dish TV Questions! 
1. If both Tatasky and DishTv are confident about their service, can't they use the same set-top box? Viewers should have the choice to switch from one …

TataSky laga dala to dho dala!!! 
TataSky is cheating customers! Initially when it was launched, the whole Zee package including Zee Premier and Zee Sports were included. Then, they removed …

Tata Sky Still Falling Behind In Somethings 
I purchased tatasky connection,found its pictures superior from any other platform. But I am sorry to still it is lacking some thing that is nobody gives …

Dishtv is Good in after sales service and customer service 
I am a dishtv user for past 2 years, and found that their after sales service and customer service is very good or you can say its better then others. …

PAL to VGA Converter (Hardware based) for TATASky 
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Can I go ahead and buy Dish TV? Is it worth it 
I have read all the comments given by various people for Tata sky, but very few have spoken about dish tv. Is it really worth it. Are there any good …

Tata Sky+ Review 
Tata Sky team is truly professional in rendering service. Last week i had installed tata sky plus connection. Absolutely no delays and high quality service …

Tata Sky is pathetic in customer care 
I must say, Tata Sky services are nothing more than a crap. I got the setup box but I am still waiting for their engineer to come for installation. Repeated …

STUPID DISH TV CUSTOMER CARE - FOLLOWUP FOR REFUND 
MY FOLLOWUP WITH STUPID DISH TV CUSTOMER CARE FOR REFUND- I apologize if it is boring ----- Original Message ----- From: Prakash Devadiga To: Customercare …

You will get one month validity free 
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Dish TV worst service 
Hey guys, I have experienced this in just 3 months. They have poor bunch of Customer care executives. When I surveyed in stores and dish tv dealers, …

TATA SKY SUCKS!!! 
Its been just few months now and Tata Sky has already started with their NATAK!!! The most important thing once you get the idiotic kit of Tata Sky your …

Dishtv se bilkul asunthusht  
Shahrukh khan says "Dishtv hai tau sab Santushth" Why people like him recommend things like Dishtv to the customers and misguide them. My VCN number …

Comparision Between Dishtv and Tata sky 
Hi friends, I have seen some articles here where people are asking which is better, I have just listed here a few points of differentiation based …

don't buy dish tv 
www.dishtvindia.com I treated this as a good opportunity as to caution people who are about to buy Dish TV, I had a very bad experience. I am from …

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Tata Sky - Contact Details 
I was very upset that I could not escalate a problem beyond the typical call center exec at Tatasky. After a lot of surfing, and screaming, have got three …

Tata Sky much better than Dish TV..Now with 2+1 month Free offer 
I am using TATA Sky & is better than any cable wala. The plus points are : 1. No cable wala can beat its picture clarity and sound. The clarity is 100% …

Worst Service By TATASky call center in handling complaint 
I have very Bad experience, in installing TATA sky at home, first of all they will charge you on installation, if you are in middle floors of building …

New recharge offer from Dishtv: Zyaada Recharge= Zyaada Return Not rated yet
Good news for all Dishtv Subscriber, As dishtv launched a new offer on recharge Zyaada Recharge= Zyaada Retrun. Where one can recharge with Different …

tata sky Not rated yet
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The Ta Ta Sky service Not rated yet
Have you ever called Tata Sky for the service? Try calling once and you will know what I'm talking about. Tata Sky actually charges you Rs 350 as visit …

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Tata Sky much better than Dish TV..Now with 2+1 month Free offer Not rated yet
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Dish TV has gone worst Not rated yet
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joshtv Not rated yet
dishtvdehko

dishtv Rocks Not rated yet
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Tata Sky+ a great experience Not rated yet
I Initially had Tatasky and was happy with the whole service they offered, but the 50% off offer on plus made it irresistible for me, so soon i bought …

Tata Sky Review - Excellent Quality and Good Service Not rated yet
I have been using the Tata Sky DTH for some time now. My experience with Tata Sky has been very good. It all began when we first bought the service. The …

dishtv is best with excellent features Not rated yet
I am using dishtv for past couple of months and based on my experience i would like to post some of my finest experience with dishtv or you can say the …

Where should I go now?? Not rated yet
Hi, I have booked a Tatasky on 19th Nov.08 & your team did wrong installation at my place. 1. I requested to send your team at 4pm, but they came …

Pavan Not rated yet
I am Using TATA SKY From Past 2 months so far it is a good experience with them .....the clarity is good

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Problem with Installation & Customer Care Not rated yet
Just pasting the applications written to them about the problem. You'll get a good idea of what kind of services they provide.\ Application 1 ////////////////////// …

Dishtv Not rated yet
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Tatasky's New Packages reduced or do we have to pay more? Not rated yet
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Very Bad Move by Tatasky - Sports Channels Package Not rated yet
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CUSTOMER CHEATER Not rated yet
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No channels on dish tv Not rated yet
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Dish TV is value for money with superb Quality !! Not rated yet
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Dishtv is better Not rated yet
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Dish Tv: Good product & Good customer service Not rated yet
Hi All, I have purchased my dishtv on Jan'07 because i am fed up with my cable issues coming up every day with low quality picture,most frequent …

cheaters (DishTV)  Not rated yet
Dear Sir, I (Melvin Aloysius, Cellphone: 09425505626) am subscriber of DishTV (VC number 01500739512). I had renewed my DishTV Subscription for further …

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Comments:


TATA SKY your DTH service is of very good quality... BEST of LUCK for the Indian Market.

Balaso Kanase

At least I cannot afford both DTH services at the same time.

Ajay

Can a dishtv subscriber shift to TataSky and vice versa with out changing the hardware?

Nusrat

Can we buy the set-top box from the market?

Pradeep Arora

Dishtv has better channels than TATASKY but quality of TATASKY is better.

Gaurav Modi

dishtv is having more channels and priced normal. TataSky is a bit costlier and their hardware is custom built for TataSky only and cannot be used elsewhere.

Santhosh

Well I had dishtv earlier but believe me I have now taken a TATASKY connection, the customer service provided by them is marvelous and they welcome the customer queries and provide the best possible resolution and take their personal interest in it , ZEE TV was pathetic, they had no transparency in their system from the very beginning but I am loving TataSky and friends I would suggest you too to buy this product and enjoy true entertainment.

MR. Goyal

For the past 2 weeks I am using TataSky service. It’s good with picture quality and sound and I am enjoying the service.

Ravi

Why do we prefer TataSky?

Deepak

Similar to CDMA mobile industries TATA have to start with a price war to attract customers of DISH TV.

Kalpesh


I am using dishtv rather I should say, used dishtv. Everything is ok except their customer service. For a month it was ok and there was storm and I think due to that there was some problem and I was not able to view any channel. I complaint service boy to fix the problem, it was like phoned him 100 times some time he said coming today tomorrow. But 4 months have passed and I have stopped calling him and I am back to normal cable TV network. I must say how dishtv is working this way with poor customer service. May be he didn’t come up because I didn’t give him some tip (money). Anyway I am planning to lodge a complaint in consumer forum. And i will never tell anybody to buy dishtv. Waiting for Tata to start any scheme such as “bring old dishtv take new for half price”.

Achin

My sincere advice to all is not to go in for dishtv. Their customer service and support are atrocious. I had requested for Sony & Star channels and the amount was debited TWICE from my account but I am still to watch these channels even after a week. In spite of numerous telephone calls and complaints, I am not getting these channels at all as it says 'No access. Contact to subscribe to this channel’s. I am fed up of complaining to them. The Customer service is so bad that none of them can speak proper English even! (Believe me in my numerous calls to them; I must have spoken to every single customer service employee of theirs!

So if you are indeed planning to go for DTH, go in for Tatasky...an infinitely better option!

Praveen

If someone wanted to see a different channels at the same time on two different TV's then how can we see?

Kashyap

Both should charge as per individual channels, not as per present bouquet----otherwise no difference with cable. When will we, the consumers get democracy? Only court/TRAI can help-----

Surya

TATASKY is the best DTH service & also they have the STAR group which is most watched & at the top so I prefer TATASKY.

Vaibhav .V. Lodha

I bought dishtv on the recommendation of a friend who is my TV supplier - but regret having done so - its been over ten days since the set was installed and it still hasn’t been activated.

Dish TV customer care seems to be pathetic. The local office keeps telling me there is a problem with upgrading by the head office and this is given as the reason for this lack of service!

Alvit

I am a Dishtv subscriber for more than a year now. Had got the installation done thru their Dealer M/s Dishlink.

Dealer has taken full years subscription from us and has not made the payments to Dishtv. We are without connection now for several months and have not been able to get through to Dishtv for reconnection. We do not know how and where to make payments. Tried to make the same online through their website without much success. The process is so cumbersome and not at all user friendly. Tried sending a mail to Dishtv and have not received a response for last 20 days.

Finally have decided to go to Sky TV hoping for at least better customer support.

Milind Kamat

Quality of TATASKY DTH is nowhere near that of Dish TV. It’s really very good viewing TataSky.

Dinesh Kumar

TATA SKY your DTH service is of very good quality... BEST of LUCK for the Indian Market

Balaso Kanase

At least I cannot afford both DTH services at the same time.

Ajay

Can a dishtv subscriber shift to TataSky and vice versa with out changing the hardware?

Nusrat

Can we buy the set-top box from the market?

Pradeep Arora

Dishtv has better channels than TATASKY but quality of TATASKY is better.

Gaurav Modi


dishtv is having more channels and priced normal. TataSky is a bit costlier and their hardware is custom built for TataSky only and cannot be used elsewhere.

Santhosh

Well I had dishtv earlier but believe me I have now taken a TATASKY connection, the customer service provided by them is marvelous and they welcome the customer queries and provide the best possible resolution and take their personal interest in it , ZEE TV was pathetic, they had no transparency in their system from the very beginning but I am loving TataSky and friends I would suggest you too to buy this product and enjoy true entertainment.

MR. Goyal

For the past 2 weeks I am using TataSky service. It’s good with picture quality and sound and I am enjoying the service.

Ravi

Why do we prefer TataSky?

Deepak

Similar to CDMA mobile industries TATA have to start with a price war to attract customers of DISH TV.

Kalpesh

I am using dishtv rather I should say, used dishtv. Everything is ok except their customer service. For a month it was ok and there was storm and I think due to that there was some problem and I was not able to view any channel. I complaint service boy to fix the problem, it was like phoned him 100 times some time he said coming today tomorrow. But 4 months have passed and I have stopped calling him and I am back to normal cable TV network. I must say how dishtv is working this way with poor customer service. May be he didn’t come up because I didn’t give him some tip (money). Anyway I am planning to lodge a complaint in consumer forum. And i will never tell anybody to buy dishtv. Waiting for Tata to start any scheme such as “bring old dishtv take new for half price”.

Achin

Go East or west Tata Sky is the best......with out any second thought TataSky customer service is amazing, fantabulas,....I am proud to be a Tata Sky subscriber. Subscriber is treated as a family member, this probably no other provider does it better than TATASKY....

Parag

How can I believe that what ever they say is correct?

Ajay

The basic reason for people switching over to DTH is due to Cablewalas pathetic service and high charges. Hopefully, DTH providers will solve both these problems.

I cannot rely on Dish TV as its feedbacks are not so encouraging though their charges are bit on lower side.

Tatasky.....under observation... before I buy it...!

Misha

I bought TataSky, their customer care is good, but they don't see what customer needs, they abide only by their rules, let the customer keep shouting. I bought TataSky on 29 Aug 2006 and by dealer told me that activation will be done by 5th of September and if I want early I have to call the customer care and tell them, I requested the customer care to do my installation by 2nd September as I was going out for 1 week, but in spite of making so many calls and complaining, they came on 5th only, my mother was there at home and she never understood what the engineers told her, when I came back I again had to call them to show me how to do it, so beware you cannot demand.

Kevin

When will Tata sky include channels like ZEE, BBC, CNN, TCM and Sky Movies, HBO etc?

Prabhakara

I am using Dish TV. Dish TV gives more new channels than TATASKY. Excellent work by Dish TV. waiting for Astro Supersport channel on Dish TV to watch WWE Live.

A.Pradeepkumar

I purchased Tatasky 3 days back, and I have to say, it’s really good. It’s really DVD quality video and CD quality audio. I purchased the digicomp (that’s what they call the set top box) at 8pm and the next day by 11 AM the technicians had installed the dish, everything was working fine and he was kind enough to give me a full demo on the usage before he left.

I have to say, just go for Tatasky. They DO have less channels now, but they have just launched. We have to give them some time. Also, all channels added in the next 3 months will be shown free to all subscribers who have availed the introductory offer.

Krishna

Good news to all the Tata Sky subscribers, very shortly the entire zee bouquet will be added to the existing channels, may be at no extra cost... Way to go Tata Sky!!!

Rachan


TataSky - Great Service! True DVD Quality Picture! CD Quality sound (but mono, not stereo). Engineers coming to install very courteous and so is the helpline. Always willing to help you with any question or issue you may have. Contact them directly if you want to go for TataSky. Dealers are only interested in selling and may mislead you. Schedule the installation yourself with TataSky helpline. Don't let the dealer do that for you. TataSky help-line is very clear about what is being provided and what is not. No false promises.

• Their pay movie channels are for Rs.75 a movie. This in my opinion is expensive. My DVD Library charges me the same. So why pay TataSky Rs.75. However the movies on pay channel are in stereo and one can enjoy surround sound if you have a home theatre sound system.

• The remote control quality is excellent. You will enjoy using it.

• The reminder feature is a good feature, very useful if you want to plan your entertainment schedule.

• Multiple audio language choice ( Hindi, English, Tamil etc ) on channels like Nat-Geo, Discovery and almost all Kids channels.

• Not a big fan of Interactive features. Haven't used them. Cannot share my experience on the same.

• In case you need to understand how to use the various features and basic usage, there is a dedicated channel, which gives tutorials about each feature in detail in a entertaining simple fashion. 24x7.

Bharat D

I am using TataSky.... In the Indian market it is hard to find that much good customer service and quality of transmission.... HIGHLY RECOMMENDED!

Anil Chadha

I am planning to buy TataSky but my friend and me are confused. They are giving 3 or 4-month free channels all they have but what about after that? if they increases the rent then we have to pay. My advise to TataSky is they have keep 100Rs. monthly rent and 50 channels free of our choice and 5Rs. for each channel for extra choice. What do you think?

Sudhir Raikar

Not able to contact TataSky DTH customer care.

Phani Raju

I have subscribed to TATASKY DTH. Their picture and sound quality is very good. They are providing good service at your doorstep with in 48 hours of your complaint. Go for it!

Ravindra


I am a subscriber of Tatasky since two weeks. I agree with all the comments regarding picture and sound quality. But just with the good sound and picture quality would anyone understand other regional languages... i mean their available channels. With just two Tamil channels Jaya TV and Vijay TV they think they can sell their DTH boxes to nook and corner of Tamil Nadu. (This is just an example. There may be more viewers from other states who would have faced the same situation). They sold it to me assuring that they will provide SUN NETWORK within 10 days' time and few other false promises too. From my experience...IF DTH IS TO BE SUCCESSFUL THEY SHOULD PROVIDE ALL THE CHANNELS IN INDIA.... you can’t live longer with the Mantra "good picture and sound quality"

Ravindran

Why should you not make an installment plan of TATA SKY for subscriber?

Ajay Mourya

Dish TV could not deliver the products it has promised. News Active, Sports Active and enhanced inter active Menu seems to be not working until now for many users. The upgrade software seems to have some flaws and Dish TV is unable to implement this feature for all users, as they are not using unique decoders/STB.

Still lot of tall talking and much of advertisements goes on though they could not offer the services to all customers alike.

Chandran

It is 6 months since I became a Dish TV subscriber and I am having a very bad experience. I am cursing the moment I opted for it. Their picture quality and sound is Ok, but their customer service is pathetic. Our old MTNL/BSNL service I think was better than this. Dish TV employees just don’t do anything with customer requests. First of all it is with great difficulty that one is able to get connected to their customer care dept. and then the executives don’t know what they are speaking about. Moreover they are rude and nothing happens to customer complaints/requests. Dish TV system is so absurd that if one opts for a yearly payment scheme, he is not allowed to pick any other channel (outside the bouquet) for a term lesser than one year. This means that the customer does not have the option to pick and choose the channels he wants to watch and for the duration he wants to subscribe.I am just waiting for my subscription to get over to switch to TataSky.

Firoz


TataSky rocks...Excellent Quality and customer service.

Ronit

I agree with all you people that dishtv has the worst customer care and feel like killing them but the main problem is if you have bought it and now want to switch to Tata you have to leave you hardware and buy again that is a waste of money. If Tata allowed me to use the same hardware I will shift right away even if the channels are low does not matter as the service is there and channels will come in some 3 months time.

Dr.Singh

After a long discussion with all my friends they suggested TATASKY is best in DTH segment in India.

Rama Rao Choudary

I am Dish TV Subscriber since last 1 year and not happy with their service.

Problem with Dish TV and TataSky is that both players and having understanding each other because you cannot change the service provider using same Set Top Box. If you don‚t like Dish TV Service and planning to switch over to TataSky, you need to buy their Set Top Box, which is against TRAI’s ruling. I think we should approach Consumer forum.

I too agree with all the members opinion that Dish TV’s service is pathetic and their call center executives gives different types of answer each time when you call them for same problem.

TataSky says introductory offer Rs.200 Monthly subscription and we don’t know when they are going to increase it. My suggestion is it is better to wait till CAS is implemented so that same quality Picture and sound you can expect.

Pradeep

Brand new (15 days old) Tatasky Digicomp is available for sale. Price Rs. 500/-

Ravindran

I am using TataSky since past two months. Its great. Has anyone connected their digicom to their home theatre? I am unable to get sound from my music system. Can anyone help me?

Sam

Tata-sky is good. But both Tata-sky and Dish TV are selling receiver boxes (known as STB or IRD)in flagrant violation of TDSAT/TRAI regulations. The boxes supplied are doctored in such a way that you can only watch their respective channels. As in the case of GSM mobile phones, I must be able to buy my hardware and choose the service provider I want. Why is the Government dumb? What are consumer forums doing?

Begar Kitta

Give your contact number Ravindran.

Arun

I wish to Share my experience with Tatasky DTH Services. I bought connection around 6.05 P.M. and my connection was activated by 8.30 P.M. Customer care and service engineer are really well trained by Tata. The system adopted in installation and activation is fantastic. But I do not what happens in future but for time being good-bye cable wallah.

Nagaraj

TataSky is backed by Star which is far more professional and will bring in far more international channels than Zee which backs DIshTV.

Sean Auckland


I am planning to switch to DTH & seriously considering the pros & cons of Tata vs Zee. I prefer to trust the brand name Tata to Zee without any doubt. But my only confusion is whether the experience of Zee will be an additional advantage or it is irrelevant. After going through all the feedbacks I think I will go for Tata.

Susanta

Dish TV is the best......

Vrutank

TATAhas no free channels like Dish TV, that is their main disadvantage.

Manyo

From all above discussions, I find that TATASKY is the good one and I am planning to go for it. I have one basic question to which I did not find the answer. Is there any grace period for recharging after the expiration? In case if I do not recharge for few months (when I am not using the service) and then can I recharge without any extra amount?

Prasad

Based on your review, I rang up TATASKY at 19014256633 and lodged a request for the set-top box and installation on 12th Oct. I was intimated that the installation would be done within 72 hrs. On 13th, I received a call setting up an appointment for 14th at 1100h. No one turned up that day or the next. I again rang TATASKY on 15th and after usual apologies, they assured that someone will definitely arrive by that evening. Zilch. I again lodged a complaint on 17th for which I was given a complaint Number. Nothing moved.

Finally, today on 19th, a courier arrived with the box. Asked for Rs 4550/-. I said, nothing doing till the installation is done. I rang up TATASKY again and intimated that the set-top box has arrived. No assurance by the person except that it will be done at earliest but maybe after Diwali.

"It is entertainment as never before"

Rohit Kakkar

I bought Tata sky today on the occasion of dhanteras with suggestion from my fiance, lets see how the performance is, hope for an optimistic answer from Tatasky ...enjoy!

Vivek Vishwakarma

I bought a setup box for TATASKY after the dealer m/s MICROELECTRONICS/HYDERABAD assured me that all SUN network will be added from 29 th of October. BUT after contacting the TATASKY service center they have informed that SUN network wont be coming by 29 th of October and there is no guarantee that they can provide the same in future. ALL the dealers are simply convincing the prospective consumers by telling all lies and selling the setup boxes. NOW I stopped the installation of TATASKY and I want to wait till SUN network is added to them and they announce the actual prices after what they say INTRODUCTORY PRICE RS 200/- LIMITED PERIOD OFFER.

Srinivas


DISH TV service is very very bad, no sense of customer service and really a dirty attitude towards customer, I am a subscriber for 1 year and I have very bad experience I was just waiting to get the year over and now I am planning to shift to TataSky I suppose their customer service will be good. Dish Tv is only to earn money and loot people. Definitely they are down.......

Sachin

People say Tata Sky is good, they say all the channels up to 3 months are free. But no one asks Tata Sky that, what will be the subscription charges of channels after 3 months? Because you cannot shift from Tata Sky to any other service provider once you opted for Tata Sky. You have to pay, what will they demand after 3 months? So be careful Tata Sky customers.

Ganesh

I have purchased my Tata Sky on Dhanteras evening after getting the assurance that it will be installed on the same day. It was really surprising that within 30 minutes I have received a call from the service center for the installation and the engineers were at my door step within next hour. Till yet everything is O.K. Picture & sound quality is superb. They should reduce the rates of Movie on Demand from Rs.75 to Rs.30. Not only this they should start all there 4 showcase channels with a different movie every hour to make it more popular.

They should also provide FM audio in their Music section. There should also more English channels to be added.

Tata should also have the DVR digicomps like Dish TV, along with a digicomp up-gradation schemes for the existing customers.

Sandip Sanghai

I live on the 12th floor my suggestion is that take your TataSky Digicomp and throw it out of the window.

Anonymous

Yes waiting for the SUN network channels .......But what's the delay? And false promises by the tata sky guys? ...I have been hearing since two months the channels will be there "very soon"....

Vijesh

I bought a dish TV set top box from Ajantha Electronics at Vikhroli East on the 20th of October. Paid the full amount of Rs.4000. Was promised that the set would be installed and activated within a week. It is the 6th of November today - have made almost a hundred calls both to the dealer and the dish TV customer service line. The most brilliant response I get from Dish TV is "We are processing your complaint." and "We have lodged a complaint against the dealer". Somehow they don't get the point - they find it strange that I couldn't care less whom they lodge a complaint against or what they process - I only want my set activated - this does not occur to them at all!!

All you would be DishTV buyers, take my advice, go to TATA SKY

Niranjan

I'm planning to buy tatasky. But just wanted to know what would be the charge after the promotional term.

Suhail Parveez


I am a dish TV subscriber looking to shift to TATA Sky.

1) Dish TV customer care is EXTREMELY PATHETIC. There SMS system is useless they do not respond. customer care executives appear to be foolish and you lodge complaints to your local dealer and not to a central station.

2) Dish TV supplies more channels per satellite transmitter resulting in PIXELLATION. Believe me clear channels on my cable TV is much better to watch than dish TV. Pixellation is much more evident in certain channels and typically surrounds moving objects in scene. Disgusting esp when you start observing them.

3) Stay away from Dish TV.

Rakesh

Dishtv do not have any Quality so stay away from that.

Amit

Dish TV is ok I do not know about tatasky the customer service is very bad.

Michael Kujur

After some research and mostly advice from my students I opted for TataSky about a week ago. I bought the Digicomp from a local dealer who I have to admit I know because I have done business with him before. Before I got home with the Digicomp, the dealer informed me that he had called TataSky on my behalf and had registered my Digicomp ID.

Half an hour later I was called by a very courteous TataSky representative who informed me that my Digicomp would be installed by 1100 hrs the next day.

At 1100 I received a call from the engineer who said he was delayed and that he would only be able to arrive by 1430 hrs.

At the dot of 1430 the engineer was there and set up the minidish and installed the digicomp, I have had pleasurable viewing since.

The only issue is that when I start up the digicomp the picture moves with halts, this is solved when I change the channel. I am given to understand that this is because I have a Thomson and not a Humax STB. However I am reluctant to change since I am a strict observer of the first law of computer engineering, if it works dont mess with it!

Waiting for the audio channels and other channels to be added. There will be a hearing on the 21st November to sort out the Tata, Sun TV issue, Sun should be on only after that.

Happy viewing all!

Philip

Stay away from dishtv. After software update, you cannot use your STB for other satellites. Now it is dishtv only STB.

dpn

dishtv STB's are of low quality and substandard Korean products.

Thomas

I am from Bangalore, I want to switch to TATASKY but I am still with Cable TV only because DTH does not offer SUN NETWORK, we badly need this network because of Kannada and Tamil Channels. We want Regional channels rather than English or Hindi.

Suman

I am tata sky subscriber it is giving the optimum output till now I am satisfied by the way it is working.

Harry

The Subscription rates have been increased by TATA SKY from Rs. 200 to Rs.300, with out adding any international, Sun TV channels or radio channels. In my opinion 200 was ok for a DTH Service to charge but it has increased Rs.100.00 and it is till Feb 2007, so we can foresee another hike after Feb 2007. In this happens people will go back to cable net work rather than money hungry DTH Services only Quality of Picture and Sound will not promote DTH Services in India but also with affordable subscription Fees.

Nagaraj

I am Customer of both TATA SKY & DISH TV. So my personal advice to Indian viewers those who wants to start DTH services PLEASE DO NOT GO FOR DISH TV. This company is having worst services. The company is so careless that they are absolutely not giving attention to customers complaint even after so many call complaints.

I was customer of Star DTH previously now am having TATA SKY World Space Radio & Dish TV. But I have not get such a bad service from any company expect DISH TV. SO PLEASE PLEASE don't go for DISH TV even if company is supplying free services.

Bahubali

Well I am using tata sky from the very day when it was launched and the best thing is that what I like is the name tata so one can automatically understand the tata is India's No.1 the services and customer care every thing is more than the mark I really am very happy with every tata product no doubt so if anyone is planning to buy don't think and go for tata sky it's really worth for your money I am really enjoying and loving this product so go for it guys 'ENJOY'

Sachin

I am using Dish TV since last one month, I have chose DishTV after a lot of research on the web and reviewed the quality of both service provider in one TV.

In my view these are the following point where DishTV is better then TataSky

1. TataSky is offering 103 channels whereas DishTV is offering 125 Channels. and the DishTV STB size is aslo smaller then the TataSky STB.

2. The Installation charges for DishTV is (2950 + 200 + 300 = 3450) and next 5 months viewing is free whereas you pay (3000 + 1000 = 4000) for TataSky (a savings of INR 650)

3. The monthly charges are same in both cases after six months.

4. And the most important, if you are not able to cont. your monthly charges after six months, you will not be able to see any channel if you are a TataSky customer, but you can enjoy all the FTA (Free to Air Channel) in DishTV

Umesh

I took the installation of Tata Sky looking at the name involving TATA will provide what they promised. But I was wrong for the following.

1. They promised the Sun network will be added to the group latest by Nov 2006 but till now we can see the SUN only on SKY and not on TATA SKY.

2.They had advertised about the Radio Channels on their brochures - When the Engineer came to install the Box he was not even aware ot this!!!!!!. When I inquired at the Call center ( Unfortunately we have only option to contact Call center and not the direct personnel from Tata Sky) they were also instructed to answer evasively.

3. The monthly charges were to be Rs 200 and now it is up by 50% and it is 300!!!!!. So Customer is taken for granted and for a ride!!!!.

4. Tata Sky promised to come out with packaged channels to suit the Budget of individual customer- which is still a promise!!!!!.

5. I came to know these people even block the channels which are "free to air " if the subscription is not paid- this is illegal.

What else you need to Say a Big TATA to TATA SKY?

D.B.Bhat

TATA SKY is the best in regards of DTH.

If you raise questions regarding price i think DishTV is charging 210 for basic package and apart from that it has service charges and other hidden charges. Apart from that if you want to have some other packages which includes different regional channels u need to pay extra 20 or 50 rupees depending on your package.

TATA SKY signal quality is far better and so its features. Its still new in the market and in the coming days will surely come out with flying colors. SUN network will be very soon included in TATA SKY only that a merger plan is going on. It includes the complete STAR package which is no where there in DishTV. The showcase which is the PPV part of it still needs improvement and will be done most probably by Feb 2007.

The software developed for TATA SKY by NDS (Newscorp) Ltd. is more stable and user friendly as they have already developed STB softwares for a hell lot of European and US biggies and are pro in this field and TATA SKY promises on the same line.

The Interactive Games feature is very interesting and easy to use and learning based.

Choosing your own service for the Bouquet and not going by the predefined Bouquet is something called CAS (Conditional access system) which the Indian Govt. is still trying to implement however taking time as its a market full of piracy as u all know, but it will be done soon and then TATA SKY will be the first to do it as it has a highly protected verifier and CA based smart card.

Gourab M

HI Umesh,

As you told "The Installation charges for DishTV is (2950 + 200 + 300 = 3450) and next 5 months viewing is free whereas you pay (3000 + 1000 = 4000) for TataSky (a savings of INR 650)"

I think you are mistaken as it is clearly mentioned in the DishTV website that they have 2 offers "Maxi offer" and "Welcome offer" and in both the cases from the next month onwards you have to pay the normal subscription charges. so that point is base less . For more info visit:-http://www.dishtvindia.in/static/dishtvschemes.asp

Gourab M

I bought a Tata Sky box on 6-1-07 after the assurance from the call center that it would be installed on 7-1-07. It was not done and on 10-1-07 I was given a date as 11-1-07 for installation. On 12-1-07 I called up Tata Sky to know that they have shortage of installer and it would take another 2-3 days for installation. Can you imagine a company like TATA falling on their own commitments, to me it is not surprising, IT IS AN INDIAN COMPANY.

Pradeep

Both services must give at least 10 channels free to air to their customers so that they enjoy the service better and these channels must be entertaining and in national language, I mean in Hindi. So that people from all over India may understand the language easily. I mean some one movie channel and one sports channel and one cartoon channel and some music and general entertainment channels. This will not only give boost to their packages and they will prosper more rapidly across the borders..

Rahul.......The Boy

TATA SKY was the WORST customer service possible. We got our DTH service from the dealer a week back, and there is some installation problems. We have been calling the Customer Service people for 4 days!! and no one is coming to fix the issue!!! We paid 4000/- for it and still can't watch anything on the TV. It is a complete rip off.

Gaurav

I heard Reliance and Airtel are coming with new concept IPTV where you can select your channels. Any comment on this??

Suresh

I have been using DishTV for over a year now. I have gone through the worst customer service, you can ever imagine since day one. I still stayed on because I had paid 1 year's subscription. Again, I renewed as TataSky hadn't been launched. Now reading so many people's positive remarks about TataSky, I think I will go for it soon. The latest regards to DishTV, there seems to be a security breach in their database as all subscribers received a mail regards to pay $55/- to subscribe to get Adult channels for a year which is all a big fraud. I think we all dissatisfied customers of DishTV should lodge our complaints with the Consumer forum. Lets all get together and fight them to get value for money and peace of mind.

Andy

I am a dish TV subscriber who bought a DVR. Payments made by me to Dealer for three months seems not to have reached dish TV. My subscriptions have been presumed to have been expired and my services stopped by Dish TV and have not been restored inspite of several complaints made to customer care and dealer that is M/S Shri Krishna Sales Corporation, rohini, Delhi.

Can I Use my Hardware DVR for TATASKY. Please convey at katnoramy2005@yahoo.co.in

Sarik Dabas

Dish TV is great I had no issues the picture quality same as TataSky and it costs less. The customer service is excellent. The number of channels are more and other features of the set top box are far superior compared to TataSky. I love DishTV and would recommend it.

Atul

Hi everyone. I am a very satisfied customer of Tata sky. Though it is costly. But the value for money will be really added up if they give Sun network on the same cost. I am happy but my parents are not since they can not watch sun network channels. The best thing about their service is customer service and regular alerts about their new offers.

In my words TATA SKY Roccccckkkkkkssssss.................

Sameer

Please add few more channels soon.............

Rahul

Been a TATA Sky subscriber for over 4 months now, I am prett impressed with the quality and also customer service. From the day I started inquiring about DTH services and called up both "Dish TV" and "Tata Sky" the difference in customer search was very evident. As someone pointed out Dish TV does not seem to have any customer service personnel knowing English. I am comfortable with Hindi, but I guess I ran into someone speaking pure hindi :) and had a bit of difficulty following the person. Anyway back to Sky , I am enjoying the service and with online recharge vouchers available through indiaplaza.in , no complaints there as well.

I would recommend TATA Sky to everyone.

Chaitanya

DISH TV has to make their Dealer / Agent base very strong. I have a strange problem. I paid monthly charges for my connection to local dealer, but he did not pay the same to the DISH TV, and my channels got barred.

I lodged a complaint with DISH TV, but there is no action against the so called dealer / agent so far after making a complaint after 4 days.

Pathetic services...

Jai

I use Dish DTH and it is the BEST in terms of pricing, number of channels offered, variety of channel and customer service.

Paul

I have dishtv connection. I have pay monthly rent through net in my account, renewal fails. Recently I paid Rs.300 for March 2007 subscription, my package was renewed only up to 15th March. Service cannot be said satisfactory.

Rajendra

Does anyone know about the consumer redressal forum present in every city in India? Take your complaints with proofs there and see the result.

Naren

Tata Sky gives poor customer care. When I bought it they were saying the pricing will be in the range of 200 but now it is 300 and no packages. I just received a letter stating your scheme will be blah blah blah and from next day started reducing 10Rs per day. Thats it. I tried reaching customer care. They told drop emails if for changing registered phone number but no response. :-). Really great right. One you buy you are trapped. Never buy a TATA Sky.

Tell me how I can better use the hardware I have. I now prefer to use DD Direct Plus. Is there any way I can tune the same.

Jayaram

Tata Sky RULES.....

Appu

Friends,

I have been a long time user of Dishtv and let me warn you guys not to use them. I have had issues with them in almost all their departments - hardware, customer service, billing etc. In fact i have reached their CEO many times regarding my complaints but he is of no use either. It appears to me he has no control over his organization.

I have decided to switch and take them to consumer forum to get this fixed.

Rakesh

I was told by industry expert that Tata Sky cost of pay channels are about Rs 240 where as their current price is Rs300 ( increased from Rs 200 within 4 months of operation) Out of rs 300 they are charging license fee of rs 30 plus service tax rs 36 net is 234/-

I as a Tatasky subscriber is under threat of another price increase. Still to enjoy the digital picture DTH is worth it.

Ram

Dish TV has 3 packages to suit pocket of each one starting from Rs 3 a day to Rs 10 a day. The first time payment is also lower then tatasky by almost Rs 1000/.

I live in very remote area Maharashtra and their dealer is very helpful and do fast service.

Kelkar

I am user of Dish TV and Tata Sky for last 4 months. While going through the messages written above I wish to give my experience. Dish TV offers Sun TV as part of DD Direct where as Tata Sky had promised to provide but no response now.

Tata Sky increased its subscription by 50%. I have no option of lower package.

I like the active service and move on demand of Dish TV. I pay just Rs. 60 for a good English movie.

About after sales service lots of improvement is required from this new segment of services.

Industry insider says that both the service provider are still loosing money. Tata sky is making loss of Rs 2cr a day. Where as Dish TV is making loss of about a crore per day.

Let us enjoy this digital delivery so that the high handedness of our neighborhood cable operator is checked. for all these years we have been at the mercy of our cable operator.

Suresh

I am using TATA SKY. The customer service and picture & sound is awesome. When can we get SUN channels in Tatasky? Without SUN NETWORK in south TATASKY cannot survive.

How Dish TV gets the signals from SUN why can't TATASKY?

What about the FREE to AIR channels in DISH TV. Will it available to tatasky subscriber too.

Can we use the same hardware for both DISH and TATASKY?

Galeel

Tata Sky has habit of false promises. they have been promising me that Sun TV will be available for free within a week. every week they extend the date. I had learnt from news paper that the Sun channels will be costing us. why they are mis leading us.

Sky in UK charges something 30 Pound. Will they increase the rates to that extend going forward???

My wife says I had gone on Tata name but price increase in the past has been 50%!

Sundar

TATA SKY is number one in DTH services, but is lacking behind in Sun Network which is major absentee. TataSky can blow up the markets with adding of Sun Network it can capture market. I am also waiting for Sun Network to get added to Tata Sky.

Please do well & fast all the best Tata Team.

Lokesh Nayaka

I had bought Dish Tv for my new LCD TV. I bought the same from Dubai. I did not know if the LCD do not have Pal BG in out. I had to buy a devise called Pal to VGA converter from Mumbai market for Rs 1800/ to make use of LCD. Why cants DishTV have the set top box which also has VGA out put. I am sure that the cost of that capability will not be very much.

Raman

I am having Tata Sky in Hyderabad. I was promised by Tata sky call centre that they will provide free southern chs. But 3 months has passed we are not getting them.

Why Tata sky had increased the amount per month by 50%. I am afraid that they may not start asking for more money per month

Venkat

I am totally confused :))

Bobs

I am using DishTV for the last 1.5 years but never noticed problems people are reporting here. I was in New York and have seen the performance of DTH there. It's exactly the same and that's the reason I am not finding an reason to say that DishTV is bad. From my viewpoint its a true value for money product.

Abhijeet

DISH TV IS BEST!

Shagy

I happen to be one of those hapless consumers in India, who has been really taken for a ride by DISH TV India as also its dealers and the so called Customer care.

Dish TV India apparently believes in the real definition of KUSHT MAR (alias Customer, in their parlance). I had paid one of the Ahmedabad's dealers a sum of Rs 4,115/- for installation of a Dish TV Connection at my residence. The Dealer made it a point to encash the cheque right the next morning at 10:05 AM (right about the time the banks open) however, on his own sleepy pace and after a lot of cajoling, landed up with the Equipment on 14th April, and that too after a lot of cajoling and coaxing. I thought that my ordeal was over, but alas, little did I know that it was only a beginning.

Even after a lot of chasing with their customer care as also with the dealer, till date (25th April), the sloppy company has not yet activated the Connection. Mr Dealer has now stopped taking my fone calls and the Customer care cares too hoots about ones complaints. I made it a point that the Cutomer care gives me a complaint number also, but even after lodging a complaint and getting the number on 15th of April, they have hardly done anything in this regard and i still have their Equipment installed like a White Elephant in my house without any activation. This despite the fact that the Customer care executives, in their own sweet glib talk, keep on baosting that the connection gets activated within 24 hours of the Connection.

So poor is their followup on the grievances that the customer care doesnt even give an automated response on its official Customer care email ID in response to the mails sent from the Customers End.

With the kind of poor response the firm gives to the Customers, I would advise all the prospective Customers to be wary of the services and the tall claims made by the Company. Its been 15 days that the money has been paid and there has been no service activation at all at this end.

The Customer care is poorly organised and there is hardly any follow up on the same at Dish TV's end.

PEOPLE BEWARE !!!

Vishal

Dish tv customer service very very very poor. They don't have knowledge what they are saying.

After paying in cash they are taking more than 72 Hrs. to reactivate the card.

Shubham Patil

I was told that tata sky is not going to air ZEE channels anymore....pls confirm the same.

Aditya

Hi I bought Dish TV just 24 hours back. The summer bonanza offer is realy good. I enquired about Dish and TataSky. Tata sky had recently taken away movies channals without any notice.

His dealer was realy upset. Seen a customer of Tata sky at the dealer shop who was having arguments to return tata sky.

It become easy for me to choose between the 2.

Jay

DishTV's after sales service and customer care are atrocious. I made a complaint every day for five days after the dish went out of alignment, quoting the complaint number every time. No one showed up.

Unless you are prepared to go to court, don't expect any customer care from dishTV.

Bhavdeep

I heard that Tatasky can take back their equipment in case the subscription is over. It means they can take back the dish and the set top box. Is this true? If so is the case same for Dish TV as well?

Anand

Dish TV is better than Tatasky in every respect except "Quality".

Ajay

Tata sky is very good service provider better than other DTH installer, because after sales they are not interested to listen their customer’s complaints. And in Tata sky if you have any complaints then call center executive first try to solve it on phone call because the engineer visit is chargeable it proves that Tata sky is not robbing to customer. I can say this because I am a service person of TATA SKY LTD.

Keyur Patel, Ahmedabad

I am a dish tv subscriber since last 10 months and now planning to shift to TATA SKY, because their customer service is too week and giving false promising. If both DISH TV & TATA SKY can't give SUN NETWORK channels, they can't make any market in south India.

Reji Thomas

Dish TV is offering 150 channels whereas Tatasky is offering only 96 at the same rate. Watch out!

Ramesh

I think Dish TV is now offering good service than before . (About picture quality, audio, hardware & software quality). But i don't know much about customer care service. Moreover they are offering about 160 channels including all FTA channels.

Shashi 

Thanks
to TATA SKY, Really wonderfull and Good Picture and Sound Quality. One More Request, Can u please tell us is there any Tamil Channels add or New proposals to add in telecast. Sun Net work or Raj Net work like that. 

Vijay, Chennai

Dishtv's improved in a big way and as a user for the past year and a half, I can feel the difference. The content and VAS have been fabulous and there are n number of payment modes too. Now it looks like dish tv's here to stay.

Neha

Hi I used dishtv first but the service was too bad & the coustmer service was verry bad & now I am using tata sky to compare between both service taty sky is best till now don't know in future.

Can we get internet broadband service through tata sky do they have any plans can any body tell me, my email is vyewahare@yahoo.co.in  thankyou!

Vinod J V

I want to purchase tatasky or disttv who is the best?

Piyush

Please post all questions in our DTH forums here.

Part I of the in depth TATASKY Review is here.

For the TataSky Channel List and Picture Quality Report click here.



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