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TATA SKY NOT CONCERNED ABOUT CUSTOMER SATISFACTION THEIR ONLY CONCERN IS COLLECTING MONEY

by Biju
(Hyderabad)

I have a problem with my TATA SKY , Last 1 week the Audio output is not clear. I lodged a complaint with TATA SKy & got a call from their representative stating that it is a problem with your TV get it rectified with your TV technician if we attend we will charge you RS.350 as your set top box is out of warranty & your account is not having enough balance.I asked him if it is the problem with Set top box what will be there action plan , his reply was they will replace the set top box & charge Rs.350.


I checked my TV with a TV DVD player & it was working fine. Then I again lodged a complaint stating that it is working fine with DVD player. This time the technician reached my home quickly as my account was having enough money.

After reaching they started checking the signal strength & by adjusting the Dish they told that the problem is rectified. Then I explained the problem then they were saying that the complaint was for signal not getting which they rectified(Theoreticians are coming with out even understanding the problem).

When I showed them the Sound difference while connecting the DVD & Set top box they started Arguing that in TV the functioning for DVD player & Set top box is different it is the problem with TV only. I don't know how it is different as we are using the same cable to same slot & even I have consulted a TV technician he also confirmed that there is no deference in function if DVD is working TATA SKY also should work.

I asked them to check it with another set top box to confirm what they are saying is correct. but their reply was surprising they are asking me to provide a set top box ,it was a new experience to me to use Tata sky you should purchase spare set top box. they keep on arguing and left the site stating they are going to charge RS.350.

If it was the case the functioning in TV for TV & Set top box is different they should have in formed me the same through phone. there was no need for them to send a representative & charge Rs.350 for the same.

How they will charge the customer without solving the problem they should have at least proved it is the problem with TV.

Now for the last 1 week I am watching Tata sky without sound & they are charging for that as well as charged Rs.350.

only option in front of me is go for another connection

I don't expected such attitude from a company headed by JRD TATA!!!!

Comments for TATA SKY NOT CONCERNED ABOUT CUSTOMER SATISFACTION THEIR ONLY CONCERN IS COLLECTING MONEY

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Dec 28, 2015
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My friend i have tata sky tere is rate difference in pakage of 1 year with supreme sports pkg he has differet rate n i has why so...cobalt

Oct 26, 2015
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Apr 27, 2015
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no Jingalala at all.they are just making money. NEW
by: Anonymous

hallo
i am using tata sky dth hd connection last 4months.and from last one month i am facing. audio interup on my tv.it means suddenly the voice lost.i have a 32" lg led.which. is recently. bought. i called to thier toll no.(which is not a toll free no.) but i didn't. get thier response.i also sent texts to thier sms support. service. but till now,no action has been taken.its totly a shit service.if you are planning to go for a new connection. i strongly. recommend you to not to go for Tata sky. believe me,if u buy tata sky.u ll be feeling. soon tht they are. cheaters.

Apr 17, 2015
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NS1504044247722 - No service since 2 weeks NEW
by: k s bhandari

tata sky having NS issue since 04April2015. case id
NS1504044247722 is assigned to installer. but no time frame provided for resolution.

0020-60001771 facing congestion due to irate customers.

the email to nodalofficermaharashtra@tatsky.com
rejected with following automatic message
"This is an automatically generated Delivery Status Notification
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipient has been delayed:
nodalofficermaharashtra@tatsky.com
Message will be retried for 2 more day(s)
Technical details of temporary failure:
The recipient server did not accept our requests to connect. Learn more at http://support.google.com/mail/bin/answer.py?answer=7720
[(0) tatsky.com. [141.8.225.80]:25: socket error]"

Aug 10, 2014
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Tata sky NEW
by: hi

Tata sky is bad service I am using cable tv and cable internet in my life in cable service is best
iam using for 35 years no problem with them
300 per month they give in that all sports channels
Rs 1500 normal box they HD box Rs 4200 and they will
give you 370 channels



Jun 24, 2014
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tata sky is a cheat NEW
by: Anonymous

Don't ever go for tata sky , they ll charge charge for anything and their workers are shithead they do not try to understand the problems of customer all they are concerned about how we can make money from the customers. Cable is much better tata sky is for rich people who can spend thousands on TV

Jun 24, 2014
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tata sky is a cheat NEW
by: Anonymous

Don't ever go for tata sky , they ll charge charge for anything and their workers are shithead they do not try to understand the problems of customer all they are concerned about how we can make money from the customers. Cable is much better tata sky is for rich people who can spend thousands on TV

May 15, 2014
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Very very bad service of TATA SKY DTH NEW
by: Anonymous

Just 2 days before I recharged my Tata sky for Rs.750/-.. Even after recharging I was not getting channels.. later I called to customer care .. they said I don't have balance because they adjusted Rs.300 for my debit balance.. thats fine... but they deducted Rs450/- for my set up box... why ?

Airtel is not charging for setup box.. Once we purchase set up box we need not pay again and again.

I don't think TATA sky owner will see this msg. but his all staff are useless.. they simply collet money for nothing...

I'am from Chennai

May 12, 2014
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cheeting NEW
by: Anurag Saxena

how can you add extra channel from your site,in my monthly packege you added Active Music,unnessary,and after a lot of request to remove this channel,it contineously display on my TV.Who will be responcible for adding extra channel and who will pay this money.

Mar 09, 2014
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Sound problem - making Irritation to see TV - Poor Set top box NEW
by: Anonymous

Yes. We also suffer from sound problem in TATA SKY for the past 3 months. Of course, the representatives were guiding us over phone however the problem is not at all getting rectified. Very poor.

It is very clear that the reputation of their Company is going to be very bad due to this sound problem, high charges & poor service.

Sep 04, 2013
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grow up NEW
by: Anonymous

Come on buddy...wht else do u expct a business man 4m british India

Jun 13, 2013
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Tata sky doing me a favor to start my connection NEW
by: colin Brown

Hi it is been 4 days I have a problem with my tata sky. Today when I spoke with the help line he tell me that I happen to call the engineer and said I didnot need there services anyway its not true I received no call I wished I didn't pay for the full year iam stuck with this rubbish service provider

Sep 27, 2012
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same problam NEW
by: muhammed salih

i read tha page same problam

Sep 19, 2011
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TATASKY UNFAIR BURDEN ON CUSTOMERS..1046396733
by: Anonymous

I have been the tatasky subscriber since more than 18 months.In this, once there was problem with set top box within 6 months of purchase. Tatasky people changed the box without any charges. After that once again in this month, the set top box was not giving any audio output. 2nd set top box was 5 months older by then. On enquiry I was told that I will be charged Rs. 125 for service engineer visit. I agreed. Service engineer came and confirmed that its a set top box problem and will exchange it with new one. And he also made it clear that I will charged Rs. 350/- extra apart from 125/-. I straight away said no to him and sent him back. Luckily this is my last month with Tatasky. There is no problem at all with TV. I can here the sound from antenna connection.

I have asked tatasky to take away their belongings once my balance becomes zero.

For new customers I will never recommend any DTH, as they always comes up with set top box problem to make business out of it with their customers.
There should be only cable connection from the dish. Then only there will be no problems.

Please encourage Cable connection and be happy..At least there will not be any extra costs like this. No set top box..no hassles.
I will go for local cable TV operator..Will you ?

Jul 12, 2011
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Similar funny experience
by: Anonymous

I relocated to Bangalore from Gujarat and I wanted to get my Tata Sky reinstalled. I lost 3 bolts on the dish antenna which I informed them while logging the call. They agreed that they will provide the bolts. I reminded the service engineer to bring bolts when he called me back to fix the appointment. Finally he arrived and the first question he asked - "Where are the bolts?". He said - "Hamare pas bolt nahi hai". His solution was that I should purchase a new dish antenna...!!!

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