STUPID DISH TV CUSTOMER CARE - FOLLOWUP FOR REFUND
by Prakash
(Mangalore, Karnataka, India)
MY FOLLOWUP WITH STUPID DISH TV CUSTOMER CARE FOR REFUND- I apologize if it is boring
----- Original Message -----
From: Prakash Devadiga
To: Customercare
Sent: Tuesday, September 04, 2007 3:01 PM
Subject: Refund
Dear Sir,
I would like to bring your notice that I have paid Rs.900 extra while renewing the DISHTV subscription. As my new VC card number (01501885169) was not updated in dishtv site under subscriber profile, I have put old VC number 01500727409 and renewed by paying through credit card. Again next day I have renewed the new viewing card number by paying Rs. 900 towards 3 months subscription. So I request you to refund my amount of Rs.900 which was paid extra. I have attached my credit card statement scanned copy for your reference.
Kindly do the refund at the earliest and oblige.
Subscriber Information:
Old VC No - 01500727409
New VC - 01501885169
STB No - 0598AAZ37YS26237
Membership No - 735162
Regards,
Prakash K. Devadiga
----- Original Message -----
From: Prakash Devadiga
To: Customercare
Sent: Thursday, September 06, 2007 9:16 PM
Subject: Fw: Refund
Waiting for your reply to my mail sent 2 days back...
Regards,
Prakash
----- Original Message -----
From: "CustomerCare"
To: "Prakash Devadiga"
Sent: Saturday, September 08, 2007 8:18 AM
Subject: Fw: Refund
Dear Mr. Devadiga,
Thank you for writing to Dish Tv.
This is in reference to your mail regarding refund the money.
We would like to convey that kindly revert us with transaction Id so that needful can be done at the earlies.
We would also request you to revert back for any further query.
Assuring you the best of services. Looking forward to a long and healthy relationship.
Continue experiencing the new TV entertainment with us.
Thanks and Regards,
Deepak Bhandari
Customercare Desk
Dish TV
"The future of T.V. entertainment"
----- Original Message -----
From: "Prakash Devadiga"
To: "CustomerCare"
Sent: Saturday, September 08, 2007 11:57 AM
Subject: Re: Refund
Hi,
I don't have any transaction ID as I got error message after renewing the card (for both new & Old card) but, my credit card was debited for Rs. 900
for each transactions. I had enclosed credit card statement in my previous mail. Again I am attaching the same for your reference. The date of
transaction is 2-Aug-2007 for old card (which was returned to Mangalore dishtv dealer in broken condition) & new card transaction date is 03-Aug-2007.
Regards,
Prakash
----- Original Message -----
Waiting for your reply to my mail sent 3 days back...
Regards,
Prakash
----- Original Message -----
From: "Customercare"
To: "Prakash Devadiga"
Sent: Wednesday, September 12, 2007 3:40 PM
Subject: Fw: Refund
Dear Mr.Prakash,
Thank you for writing to Dish Tv.
This is in reference to your complaint regarding refund of excess
payment.
We regret for the inconvenience caused due to delay in reply.
We would like to convey that the complaint has been forwarded to the
concerned department and they will surely be doing the needful.
*Please note your complaint number as 8705465 .You can call our customer
care number 0120-2445665 or our Toll free number 1860 180 3474 only
through BSNL landline telephone to confirm the status of the complaint.
Assuring you best of the services, looking forward for long and healthy
relationship. Continue experiencing the new TV entertainment with us.
Thanks and Regards,
Sandeep Bhutani
Customer Care Desk
Dish TV
"The future of T.V. entertainment"
----- Original Message -----
From: Prakash Devadiga
To: Customercare
Sent: Tuesday, September 25, 2007 10:24 PM
Subject: Re:Refund
TO THE CONCERNED DEPT./CONCERNED PERSON,
IN SPITE OF REPEATED FOLLOW UP, I HAVE NOT STILL GOT REFUND OF ACCESS PAYMENT OR EVEN A REPLY TO MY MAIL. NOW MY CREDIT CARD COMPANY HAS PUT 300 LATE PAYMENT FEE FOR THIS DELAY PAYMENT OF RS.900 BECAUSE OF YOU PEOPLE. SO IMMEDIATELY REFUND MY RS.900 + 300 LATE PAYMENT CHARGES AT THE ERLIEST TO AVOID FURTHER FINE. IF ANY ISSUES LET ME KNOW SO THAT I CAN FIND ALTERNATE SOLUTION INSTEAD OF WAITING THIS MOST TERRIBLE SERVICE.
DISGUSTED CUSTOMER
PRAKASH K. DEVADIGA
----- Original Message -----
From: "Prakash Devadiga"
To:
Sent: Monday, October 08, 2007 9:58 PM
Subject: Fw: Refund
Dear Mr. Gagan,
I have been instructed to forward this mail to you from one of the dishTV representative. I have a refund issue, occurred during renewing for dish Maxi (Kannada).
By mistake I have renewed the old VC number instead of new VC number. I have done payment through my credit card. In dishtv site its still showing my old VC number (surrendered to you), from where I have copied the VC number while renewing (on 2-Aug-07). Next day when I came to know that it was wrong VC number again I have renewed for new VC number. I didn't get any confirmation of transaction for both the renewal but page displayed with error. But My credit card was charged for both the transactions. I have been following it up since last 1 & half month through email and over the phone. But proper response from the dish TV.
I had attached my credit card statement too in each and every mail. At last today I have been told to contact you and I hope you will do the needful.
Now I have got a second bill for Rs. 385.19 for the late payment because of this. So I request you to look into the matter and refund my Rs.900 + late payment charges of Rs 385.19 which is charged by my credit card company.
I have enclosed credit card statement for your reference.
Please Refer Complaint Numbers
8705465
9170400
Regards,
Prakash K. Devadiga
----- Original Message -----
From: "Prakash Devadiga"
To:
Sent: Wednesday, October 10, 2007 10:09 AM
Subject: Fw: Refund
Dear Mr. Gagan,
I have been instructed to forward this mail to you from one of the dishTV representative. I have a refund issue, occurred during renewing for dish Maxi (Kannada).
By mistake I have renewed the old VC number instead of new VC number. I have done payment through my credit card. In dishtv site its still showing my old VC number (surrendered to you), from where I have copied the VC number while renewing (on 2-Aug-07). Next day when I came to know that it was wrong VC number again I have
renewed for new VC number. I didn't get any confirmation of transaction for both the renewal but page displayed with error. But My credit card was charged for both the transactions. I have been following it up since last 1 & half month through email and over the phone. But proper response from the dish TV.
I had attached my credit card statement too in each and every mail. At last today I have been told to contact you and I hope you will do the needful.
Now I have got a second bill for Rs. 385.19 for the late payment because of this. So I request you to look into the matter and refund my Rs.900 + late payment charges of Rs 385.19 which is charged by my credit card company.
I have enclosed credit card statement for your reference.
Please Refer Complaint Numbers
8705465
9170400
Regards,
Prakash K. Devadiga
----- Original Message -----
From: Prakash Devadiga
To: Customercare
Sent: Saturday, October 20, 2007 1:45 PM
Subject: Fw: Re:Refund
To Dish TV,
This is my last mail regarding the refund issue. I have been following it up since past 2 months for my refund of excess payment. I have not received even a single reply. When I called customer care several times they gave only complaint numbers and at last told to mail Mr. Gagan at gagan_b@dishtvindia.com which was bouncing back. Now if I call customer care, they keep me on hold the line for several minutes and disconnect the phone. As I have paid the amount Rs.900 through credit card credit card company has charged 385.19 as late payments. I have spent over 500 rupees from mobile for this stupid thing.
NOW I HAVE DECIDED TO GO TO CONSUMER COURT, IF I DIDN'T GET MY REFUND OF RS.1785.19 INCLUDING LATE PAYMENT FEE & TELEPHONE CHARGES.
I DO NOT EXPECT ANY MAIL OR CALL, JUST MY REFUND WITH IN A WEEK (i.e. BEFORE 27TH SEP 2007).
Good Bye.
***************************
TILL DEC 2007, MY AMOUNT WAS NOT REFUNDED . NOW I HAVE DISCONTINUED THEIR DTH SERVICES & MOVED TO TATASKY SERVICES ON DEC 16, 2007.
***************************
This is not only the issue, I wanted to change language zone from Kannada to Hindi. for that they have collected extra from me, but It took 20-25 days to activate after the repeated follow up.
After 1 year, viewing card was suddenly stopped working (who knows if they have blocked it). When checked with the dealer in Mangalore he gave me a new card collecting Rs. 400/- (Later I came to know that other dealer collect just Rs. 100/-. I still have the bill for that Rs. 400/-)
SO PLEASE THINK TWICE BEFORE YOU SELECT IT.
