don't buy dish tv
(Madras, TN. INDIA)
I treated this as a good opportunity as to caution people who are about to buy Dish TV, I had a very bad experience. I am from Chennai, South INDIA
I read a ad in local news paper and decided to buy dish tv package which costs me 2950+200 with 8months subscription free. the dealer asked me to pay whole amount. I paid it and gave my address and he immediately confirmed it. he confirmed that the very next day the installation will be over and there is nothing to pay extra. I took the receiver alone with me to home. The next day a technician arrived at home and he came with a dish and was about to start the installation. Before that he asked us to pay 250Rs. as installation charge + price for the dish antenna. We were shocked. I told him that I paid the installation charge at the time of purchase itself and showed him the bill. He was not convinced with that and he said in order to install it and activate the connection I have to pay 250+dish cost+additional wires. I called the dealer, the dealer didn't picked up the phone and so I have gone to the shop itself and I was shocked to see the shop was closed for lunch for 4 hours and will be open only by 6pm. Some how I got the dealer cell no 98408 70408, and dialed to him he didn't attend the call, he knows my contact no already, so I dialed from a local phone, to my surprise he picked up the call immediately. He said he didn't see any missed calls which were about to 10. I explained him the situation. By the meantime in my house the guys told me that they will complete lunch and come back. They didn't come after that. The dealer said he will checkout and get back to me. the dealer didn't call me after that. I called him back and its already 4pm, the dealer spoke recklessly and he asked me to pay 225rs installation charge. I told him that I bought the package from him and its his responsibility to make sure the activation process is smooth. He said he will do his level best and its mandatory I have to wait till the process is over. I was totally dissatisfied.
I called the customer care for dish tv, this is even bad than the dealer, the customer care guys are really lethargic and they show no care, one guy turned up and said I have to pay all the charges if the connection needs to be activated, including the taxes for installation. i asked him the installation is a labour charge for which if there is any tax for that and I asked him to give a receipt for that. the customer rep is really doesnt bothered about me and simply disconnects the call.
Till now its not activated and im waiting for them. now as i had paid them for the package, I don't want to lose my money and I agreed them to pay what ever be the cost. all my attempts ended in vain, I have made 30 calls totally to resolve this dispute and its now a waste. Honesty is what we can see only in dictionary and they never had this. Customer rights are never treated and like this the company cheated people.